Refund policy

Returns

We build our furniture to be part of your life for years—but we understand that sometimes things don’t work out. We offer two types of returns depending on what you purchased.

Priority Fulfillment Fee

For customers who don't want to wait, we offer optional Priority Fulfillment:

  • $49 for No-Risk Trial (NRT) orders
  • $249 for all other orders

Priority Fulfillment gets your order out of our factory in 2 days, and it typically arrives at your house 2 - 4 days after that.

If you don't select Priority Fulfillment, your order ships within our standard shipping time.

The Priority Fulfillment Fee is non-refundable if selected, regardless of return type. It covers expedited factory processing and is excluded from any refund issued. All other eligible charges remain refundable per the return policy below.

Returns (Non–No-Risk Trial)

If you change your mind:

  • You may return your item within 30 days of delivery
  • Items must be returned in original packaging
  • Return shipping is the customer's responsibility; fees vary by location and item size
  • A 15% restocking fee will be deducted from your refund
  • Refunds are processed within 5-7 business days of return receipt

A couple of things we can't take back:

  • Fabric-cover-only orders
  • Orders over $4,000 — for large setups, we recommend starting with a No-Risk Trial!

To start a return, email support@homereserve.com for an RMA. We’ll guide you through each step.

Please note that No-Risk Trial purchases and returns are limited to one (1) unit per household.

No-Risk Trial Returns

Our No-Risk Trial is designed to help you shop confidently and reduce furniture waste. If your trial unit isn’t the right fit, you can choose one of two simple return paths:

PATH 1: Return Your No-Risk Trial (Original Box Required)

If you still have the original shipping box:

  1. Email support@homereserve.com to let us know you’d like to return your No-Risk Trial.

  2. We’ll email you a complimentary UPS return label.

  3. Pack the unit back into the original box and place it on your porch for pickup.

  4. Receive a full refund* once the return reaches us. (*Ready to Ship Priority Fulfillment fee is non-refundable if selected.)

PATH 2: No-Waste, No-Risk Program (No Box Required)

If you no longer have the original box, choose one of our waste-free options:

Option A: Keep & Convert (Chair Conversion)

Turn your trial seat into a fully functioning chair.

  • Purchase a pair of arms in your No-Risk Trial fabric for $200 + tax

  • We refund your entire No-Risk Trial order (excluding the cost of the arms)

  • No additional fabric cover is provided

  • You avoid sending anything to the landfill

  • Full refund* is issued immediately once the arms are purchased. (*Ready to Ship Priority Fulfillment fee is non-refundable if selected.)

Option B: Gift the Trial to Someone Else

Gift your trial unit to a friend, neighbor, coworker, or family member who you think may love Home Reserve.

Here’s how it works:

  • Send the new owner’s first and last name and email to support@homereserve.com so we can transfer the trial and warranty tied to the unit.

  • Once the transfer is complete, we will issue a full refund to your original payment method.

  • The new owner will have 60 days from the date we send their welcome email to continue testing the furniture in their home.

  • If they choose to keep the unit, the full 10-Year Frame Warranty will apply moving forward.

If the new owner decides it isn’t the right fit:

  • They may pass it along to someone else who may love it, continuing the chain of testing, or donate it locally.

  • Gifted trial units are not eligible to be returned to Home Reserve.

  • Because the unit is being transferred between individuals, Home Reserve is not responsible for the condition in which the furniture is received.

The new owner may also:

  • Purchase arms to create a chair, or

  • Build it into a full sectional.

This program keeps furniture out of landfills while helping someone else discover Home Reserve.

If you need help choosing the best path, email support@homereserve.com. We’re here Monday–Friday from 9:30a - 4:30p EST and happy to help.

Frame & Hardware Warranty

Every Home Reserve frame and its hardware are covered by a 10-year limited warranty. This warranty is limited in scope: it covers specific defects in materials or workmanship under normal residential use and does not cover all damage or loss. Warranty service is fulfilled through replacement of individual affected parts or hardware components rather than full product replacement.

What's Covered

  • Frame or hardware components that fail under normal use when properly installed
  • Manufacturing defects

What's Not Covered

To keep this warranty fair and sustainable, the following are not included:

  • Damage resulting from unauthorized repair attempts or modifications
  • Damage resulting from incorrect assembly, defined as any assembly not in alignment with the instruction booklet specifications, including missing hardware, misplaced or misaligned boards, or improperly tightened hardware
  • Misuse or commercial use
  • Cosmetic issues unrelated to structural performance
  • Fabrics and cushions (individual fabric and cushion replacements can be purchased separately)

Warranty Transfer

This warranty is transferable if the product is gifted or sold to a new owner. The warranty period continues from the date of the original owner's purchase and does not reset upon transfer.

Geographic Coverage

Home Reserve products are sold and warranted within the contiguous United States. We will do our best to service customers in Alaska, Hawaii, and Canada; however, our ability to ship warranty replacement parts to these locations is dependent on shipping availability and carrier conditions. Replacement parts shipped to Alaska, Hawaii, or Canada are not eligible for free shipping and will incur additional shipping fees.

How to Submit a Warranty Claim

If you experience a covered issue, follow these steps to get replacement parts on the way quickly:

  1. Locate the part numbers on the affected boards or hardware. Part numbers are printed directly on each wooden component and stamped on hardware pieces.
  2. Take clear photos of each damaged part, ensuring the part number routed into the frame is clearly visible in the photo. Photos are required to verify the correct replacement parts are selected — we want to make sure you receive exactly what you need.
  3. Submit your claim by completing our warranty request form at https://www.homereserve.com/pages/support or by emailing support@homereserve.comwith your photos, part numbers, order number, and current shipping address.
  4. Once we verify the damaged parts and confirm warranty eligibility, replacement parts will be shipped to you at no charge within one week — often sooner. You do not need to return the original parts.

If you ever need help, our support team can diagnose issues and provide repair parts — because every component we make is replaceable.

Reselling Home Reserve Furniture

Home Reserve products are intended for personal use only and are not authorized for resale.