Home Reserve Core Values and Beliefs

At Home Reserve, we believe that putting the customer first is at the heart of everything we do. Our commitment to customer satisfaction isn’t just a statement—it’s our mission.

Our goal is to provide you with a high-quality product in a warm, friendly, and professional environment. We understand that every customer is unique, and we are dedicated to addressing your needs with care and attention.

We respect your privacy and will never sell or give away your personal information. Your trust matters to us, and we safeguard it accordingly.

We also know your time is valuable, and we appreciate the attention you give us. That’s why we act with urgency, clarity, and genuine care in resolving any matter related to your experience with us.

Privacy Policy

At Home Reserve, respecting your privacy is more than a promise—it’s a responsibility we take seriously. This Privacy Policy outlines how we collect, use, and share your information to better serve you.

How We Use and Share Your Information

We collect personal information to help us provide and improve our services. This includes information you provide when placing orders, signing up for communications, or interacting with our website. We use this information to:

Acknowledge and confirm your orders
Communicate shipping details
Process payments and billing inquiries
Send updates, promotions, and useful resources

We do not sell your personal information. We do, however, share it with trusted third-party providers to operate our business, including:

Klaviyo for email communications
Google Analytics for website performance insights
Meta Ads to deliver relevant advertisements
Shopify to power our online store and securely process payments
Okendo for gathering reviews
Payment processors for secure transactions
Logistics partners for fulfillment and delivery

All providers are required to protect your data and use it only for the purposes outlined here.

Data Security

Your security is our priority. Our site uses industry-standard encryption and secure communication protocols (“https” and lock icon).

If Home Reserve is acquired or merged with another organization, your information will be securely transferred to the new entity.

Your Rights

Depending on your location, you may have the right to:

Access the personal data we store
Request corrections
Request deletion
Opt out of marketing communications

To exercise any of these rights, email us at support@homereserve.com.
If your request involves data stored by Shopify, we will coordinate the process on your behalf.

Security & Payment Methods

We accept major U.S.-issued credit cards (Visa, MasterCard, Discover, American Express). Payments are encrypted and securely processed through Shopify Payments.

Home Reserve does not store your credit card information; all payment data is handled through Shopify’s PCI-compliant systems.

Sales tax is applied via TaxJar based on your location.

Product Specifications, Pricing, and Acceptance of Orders

Product specifications and fabrics may change due to ongoing improvements. Prices are subject to change without notice. We may decline any order when necessary, including cases of pricing errors.

Returns

We build our furniture to be part of your life for years—but we understand that sometimes things don’t work out. We offer two types of returns depending on what you purchased.

Returns (Non–No-Risk Trial)

If you change your mind:

You may return your item within 30 days of delivery
Items must be returned in original packaging
Return shipping is the customer’s responsibility
A 15% return fee applies to help offset the original shipping costs

This structure helps us keep everyday pricing and shipping as affordable as possible for everyone.

A couple things we can’t take back:

Fabric-cover-only orders
Orders over $3,500 (for large setups, start with a No-Risk Trial!)

To start a return, email support@homereserve.com for an RMA. We’ll guide you through each step.

No-Risk Trial Returns

Our No-Risk Trial is designed to help you shop confidently and reduce furniture waste. If your trial unit isn’t the right fit, you can choose one of two simple return paths:

PATH 1: Return Your No-Risk Trial (Original Box Required)

If you still have the original shipping box:

Email support@homereserve.com to let us know you’d like to return your No-Risk Trial.
We’ll email you a complimentary UPS return label.
Pack the unit back into the original box and place it on your porch for pickup.
Receive a full refund once the return reaches us.

PATH 2: No-Waste, No-Risk Program (No Box Required)

If you no longer have the original box, choose one of our waste-free options:

Option A: Keep & Convert (Chair Conversion)

Turn your trial seat into a fully functioning chair.

Purchase a pair of arms in your No-Risk Trial fabric for $200 + tax
We refund your entire No-Risk Trial order (excluding the cost of the arms)
No additional fabric cover is provided
You avoid sending anything to the landfill
Refund is issued immediately once the arms are purchased

Option B: Gift the Trial to Someone Else

Gift your trial unit to a friend, neighbor, coworker, or family member who you think may love Home Reserve!
Send the new owner's name (first and last) and email to support@homereserve.com so we can transfer the warranty. Once the warranty is transferred, we issue a full refund to your original payment method.
The new owner may:
- buy arms to create a chair, or
- build it into a full sectional

This program keeps furniture out of landfills while helping someone else discover Home Reserve.

If you need help choosing the best path, email support@homereserve.com. We’re here Monday–Friday from 9:30a - 4:30p EST and happy to help.

Frame & Hardware Warranty

Every Home Reserve frame and its hardware are covered by a 10-year limited warranty, guaranteeing against defects in materials or workmanship under normal residential use.

What’s Covered

Structural frame integrity
Hardware components
Manufacturing defects

What’s Not Covered

To keep this warranty fair and sustainable, the following are not included:

Damage resulting from incorrect assembly, including skipped steps, overtightened screws, or assembly performed outside our instructions
Misuse or commercial use
Cosmetic issues unrelated to structural performance
Fabrics and cushions (individual fabric and cushion replacements can be purchased separately)

If you ever need help, our support team can diagnose issues and provide repair parts—because nearly every component we make is replaceable.

Reselling Home Reserve Furniture

Home Reserve products are intended for personal use only and are not authorized for resale.

Patents

Our furniture is protected by U.S. Patents #6,267,446, #6,568,058, #6,981,747, #7,044,557, and others pending.

Third-Party Tracking

We use cookies and analytics to understand how visitors navigate our site and improve your experience. Hashed, anonymized data may be shared with advertising partners for attribution, but never to promote products unrelated to Home Reserve.

Questions? We’re Here to Help.

Email support@homereserve.com or call 800-482-2712 anytime.
Our team is warm, knowledgeable, and always happy to assist.

Privacy & Policies