Support
Submit a Frame & Hardware Warranty Claim
Use the button below to start your 10-Year Frame and Hardware Warranty claim. We ship replacement parts Monday through Thursday to get you back to cozy as quickly as possible!
60-Day No-Risk Trial
Visit the No-Risk Trial page for details. Order yours in Sectional Shopping.
Returns?
Yes on returns. No-Risk Trials (a single armless unit) include a refund of the item and shipping both ways. On other returns, shipping is not refunded. The return window is 30 days after delivery.
Instruction Booklets
Each product has an associated PDF with details on assembly.
Modular Unit Information
Learn how the different units work together, the features of each unit type, possible layouts & styles, and available fabrics.
Looking for your order status or tracking number?
Hi there! We’re the Home Reserve customer support team - a small but mighty crew of awesome ladies right here in Fort Wayne, Indiana (the same place where all of our seats and sectionals are made and shipped with care).
Email Support: 8:00 AM – 5:30 PM EST, Monday–Friday
Phone & Live Chat: 9:30 AM – 4:30 PM EST, Monday–Friday
We’re genuinely delighted to help — whether you’ve got questions, checking on an order, or just need a little guidance. If you reach out outside of our hours, no worries at all. We’ll get back to you as soon as we’re back in the office!
Contact Us
How to use Renewability
We’ll help you identify the exact parts you need. They’ll be shipped to your door, so you’re back in shape in no time.
How to Use Changeable Features
We can't wait to help you re-arrange a layout, update a style, or select a new fabric. Shop New Fabric Sets here. Call 1-800-482-2712 or email support@homereserve.com for tips.
How to Use Changeable Features
We can't wait to help you re-arrange a layout, update a style, or select a new fabric. Shop New Fabric Sets here. Call 1-800-482-2712 or email support@homereserve.com for tips.
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