Support

Submit a Frame & Hardware Warranty Claim

Use the button below to start your 10-Year Frame and Hardware Warranty claim. We ship replacement parts Monday through Thursday to get you back to cozy as quickly as possible!

Start Claim Form

60-Day No-Risk Trial

Visit the No-Risk Trial page for details. Order yours in Sectional Shopping.

No Risk Trial

Returns?

Yes on returns. No-Risk Trials (a single armless unit) include a refund of the item and shipping both ways. On other returns, shipping is not refunded. The return window is 30 days after delivery.

Return Policy

Video Tips

We have a video library that will help you with the assembly process.

All Video Tips

Instruction Booklets

Each product has an associated PDF with details on assembly.

All Instruction Booklets

Modular Unit Information

Learn how the different units work together, the features of each unit type, possible layouts & styles, and available fabrics.

Units Explained
Slider Controls

We’re Here for You – Right From Indiana!

Hi there! We’re the Home Reserve customer service team - a small but mighty crew of three awesome ladies right here in Fort Wayne, Indiana (the same place where all of our seats and sectionals are made and shipped with care).

Email Support: 8:00 AM – 5:30 PM EST, Monday–Friday
Phone & Live Chat: 9:30 AM – 4:30 PM EST, Monday–Friday
Showroom at 3015 Cannongate Dr., Fort Wayne, IN: Open Monday–Tuesday, 9am–5pm. Wednesday–Friday by appointment only

We’re genuinely delighted to help — whether you’ve got questions, checking on an order, or just need a little guidance. If you reach out outside of our hours, no worries at all. We’ll get back to you as soon as we’re back in the office!

Email Us!

Contact Us

How to use Renewability

We’ll help you identify the exact parts you need. They’ll be shipped to your door, so you’re back in shape in no time.

Visit the Renewability Page

How to Use Changeable Features

We can't wait to help you re-arrange a layout, update a style, or select a new fabric. Shop New Fabric Sets here. Call 1-800-482-2712 or email support@homereserve.com for tips.

All Features Units Explained

How to Use Changeable Features

We can't wait to help you re-arrange a layout, update a style, or select a new fabric. Shop New Fabric Sets here. Call 1-800-482-2712 or email support@homereserve.com for tips.

All Features Units Explained

As Seen On

  • HGTV
  • Apartment Therapy
  • A&E
  • Better Homes & Gardens
  • Dwell