Home Reserve Policy Information

Home Reserve, LLC
3015 Cannongate Drive
Fort Wayne, IN 46808
260-969-6939



Home Reserve Core Values and Beliefs

We believe the customer comes first in everything we do, and we're committed to customer satisfaction.

Our goal is to provide the customer with a quality product in a friendly, courteous, and professional environment. We are dedicated to our customers needs, and their satisfaction is our goal.

We respect our Customers privacy and will not sell or give away personal information.

We recognize time is a precious commodity and appreciate the attention our customers give us. We will work with a sense of urgency on any matter related to our customers.


Privacy Policy

Home Reserve respects the privacy of individuals. Home Reserve will not in any way, sell, give, or convey any personal information about any individual to another company. All information received by Home Reserve will be used for business purposes such as acknowledging receipt of orders, informing customers of shipping dates, inquires as to billing and communicating product and sales related information.

In the event that Home Reserve would be sold or acquired by another organization, your personal information would be transferred to the new entity.


Security

Home Reserve is on a secure server. This web site provides secure communication. Secure communication means that information you provide, such as your name, address, phone number and credit card information are encrypted. The information can not be read by others. When you enter a secure web site page your browser displays a "s" in the https on the address bar and a lock icon in a locked position on the status bar. This indicates the site page you are on is protected against third party observation.


Payment Methods

Home Reserve accepts Credit Cards (USA issued only) from Visa, Master Card, Discover, and American Express.


Use of Credit Cards

Not only are you on a secure server, all information supplied by you will be encrypted. This means that when you complete the order form, your credit card information and personal information is encrypted.

All orders are calculated at time of purchase. This includes Tax and shipping charges. If an error has been made in this process, Home Reserve will not make adjustments (except for credits) without the approval of the customer first.

If for some reason a customers credit card has a discrepancy, please contact customer service or Ph: 800-482-2712 or Fax: 260-969-6939.


Sales Tax

Home Reserve charges sales tax to customers that are residents of Indiana. Customers from other states are responsible for any state taxes which may apply to their purchase.


Product Specifications, Pricing, & Acceptance of Orders.

Product Specifications may change from those stated or shown on the web site if we've made engineering changes.

Prices may change without notice and fabrics may be retired. Acceptance of orders is subject to the discretion of Home Reserve. Mistakes in pricing may not be honored.


Return Policy

If you're not happy with your Home Reserve furniture for any reason, we'll refund the purchase price of the item. The original shipping charge is not refunded. Just return the item to us in its original packaging within 30 days.

Damaged goods: If a product arrives damaged, don't accept the packages.

UPS will return them to us. If you have already accepted the shipment, call Home Reserve to receive instructions.

All returns must have a RMA# (return merchandise approval) prior to shipping.

This Return policy does not apply to large multiple item orders where the logistics of a return would require an unusual amount of coordination and cost. If you are considering a large quantity purchase, place an order for a single trial item to check and determine whether the furniture is suitable for your requirements.


Reselling Home Reserve Furniture

Home Reserve, LLC does not authorize the resale of any of our products.


Patents

Home Reserve products are made under US Patents #6,267,446, #6,568,058’ #6,981,747, #7,044,557 and other patents pending.


Third Party Tracking

Home Reserve uses web site analytics software which gives us information as to the way in which visitors navigate our web site. We use "cookies" to gather this information, bits of code placed and stored on your computer. Although this data may be used by Home Reserve to display our own advertising on other sites you may visit, we do not share it, sell it, or in any other way make it available to other companies in order to promote their products. You'll find more information on exactly how these cookie codes work here.