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"We draw so much of our inspiration from seeing Home Reserve enriching the lives of our customers. Your words mean more to us than you can ever know, and we can’t thank you enough for being part of our story and making it the beautiful thing that it is!"- Blaine (Cofounder)
I made my first purchase of a love seat and couch with Home Reserve over seven years ago. Assembly was easy and we loved our new furniture. Seven years later we ordered new covers and changed the color to a lovely deep teal. Changing out the covers was not difficult. I had a problem and thought oh no, I hate to have to deal with customer service. Stephanie was fantastic. This company not only builds sturdy furniture, they have exceptional customer service.
Hi Evelyn, thank you so much for sharing your experience!
We loved getting to talk to you, and we want to thank you for giving us the opportunity to try and resolve your problem. We wish you a happy thanksgiving and a wonderful holiday season!
We have a large immediate family and 2 boxers. Our 7 yr old sectional was in bad shape. We decided that our next furniture needed to be much more durable, great warranty, made in the US and superior customer service. That's not easy to find . We found Home Reserve. This company is wonderful to work with. They are exceptionally prompt and friendly. We bought a couch, love seat, chair and half, ottoman.
Upon arrival boxes were all labeled nicely, everything was neatly packaged. There was missing foam, but with 1 call it arrived 2 days later. The instructions were easy to follow and everything is labeled. You don't need an engineering degree to assemble. Even the boxes are made that they are very sturdy for shipping but simple to break down for recycling. We are super pleased with the quality and construction of these pieces of furniture. Definitely recommend to anyone looking for nice furniture.
My husband and I recently moved into an apartment with a second floor loft. Due to the odd shape of the room and the lack of width in the doorway, we searched and searched for a couch that would work for us. We decided to splurge on a Home Reserve couch and we have ZERO regrets. When we ordered, customer service immediately reached out to use to confirm since we ordered a lounger. It wasn't what we expected so they changed our order for us. Our couch arrived about a week later. It took us 5 hours to put together the 2 pieces and ottoman. We also decided to order one more seat and that came almost the next day! The couch is extremely comfortable and soft. My favorite part is that when we move into a new house, it will grow with us to fit the next space.
Extremely pleased with the quality and look of the sectional we ordered in October 2022 from Home Reserve (we ordered a Ray sectional with Brook style back in the Maltese soda fabric). The customer service and responsiveness was exceptional. Also, the order fulfillment time was superb. From the time we placed our order (including requesting a change in the back style after the order was placed) to the time that the sectional arrived and was assembled was a little over two (2) weeks. Assembly was very straightforward and the instructions are easy to follow including both written and pictorial guides.
Hi Stephanie, thank you for your comment. We are very happy to hear you like your sectional! It has been our pleasure to talk with you, and help you find the right fit for you and your family.
If you ever need anything at all, we are here to help via email or phone!
I love my new sectional! I ordered eight pieces. The quality is wonderful and directions for assembly are excellent. I made some changes and also mistakes in my order. Everything was fixed quickly. HOME RESERVE HAS THE BEST CUSTOMER SERVICE I HAVE EVER EXPERIENCED! I will be ordering more furniture in the future.
Thank you so much for your kind words, they mean a lot to us! It was great talking with you and getting you taken care of. We look forward to hearing from you again.
We love our new Jovie couch! It was very easy to put together and it looks beautiful in our sunroom. We just ordered a matching ottoman to go with the couch. So much better than Love Sac and their customer service is amazing. Thank you
I am a military wife, and our Home Reserve packages came while my husband was away. I was able to very easily build our sectional myself—if I can do it, you can, too!
My husband and I are getting older, and we are overweight. Finding furniture that is comfortable and sturdy has been very difficult. When I saw the Home Reserve web sight, I got so excited! We ordered our first piece as soon as possible. It was easy to understand the directions and assemble. We did have to buy risers for them, but they were easy to find and use. Now we can know without a doubt we will have comfortable, sturdy furniture that will last for years to come!
I've loved my sectional since I got it just under a year ago. Today one of my pieces broke. Less than an hour after sending an email about it my replacement piece was shipped! I couldn't be more happy with my sectional or this company!!
We have had our Home Reserve pieces for 4 years and love them and reconfiguring them whenever we want! I recently moved a chair to our large kitchen. I ordered a different color (it was Oscar Sterling, which is gray, and I switched to Oscar Navy, which is the perfect color for our room and resembles blue jeans in color and texture-we love the casual, fun vibe. Once we had the new cover on, we decided we needed another chair to match. Fast friendly ordering and Boom! Within a week we had the matching chair and they look fabulous together in our space. There was one minor issue, which was taken care of courteously and promptly. Home Reserve Rocks! For the cost of cheap furniture from a local store that will only last a couple years at most, we have furniture for a lifetime!
Hi Nancy, thank you so much for sharing your story! It was great talking with you and getting you new fabric covers for your furniture.
We look forward to many more years together!