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  1. Home Reserve

    This is ME smiling:-!

    I just spoke to Sandy Wood in the Customer Service dept. What a jewel she is and perfectly fulfills her roll. We had an issue with our 10 month old HR sofa and after discussing with Sandy, all is resolved.

    She was personable, efficient and completely familiar with all product lines. Her solution was MORE than fair. What a breath of fresh air to deal with a company who actually lives up to their mission statement! WOW!

    Thank you Home Reserve & Sandy from a now, customer for life :-!

  2. Home Reserve

    We bought a sofa and a loveseat from you back in 2005. We love that we can wash the fabric. Many times our 3 year old has colored on it and we just stick it in the wash to get it out! I love the products and don't understand why more decorating shows use it when they need furniture! I love them! Plus the storage! Awesome! Plus I have always gotten excellent customer service everytime I needed to call. This is a company that loves their customers and stand behind their products! You can't get much more from a company! Thank you home reserve!!;1

  3. Home Reserve

    We bought a Monroe Couch in the kidglove brown material from you almost 3 years ago and it is still holding up great!! The other week our 2 year old daughter got sick on it, we just took off the fabric, washed it, and put it back on the cushion, good as new! The couch is still very comfortable after our family of 5 is on it daily! thank you! We have been bragging to family and friends about your website/store and encouraged them to check out your products. When we need replacements or added furniture we will continue to order from you!;1

  4. Home Reserve

    Our sofa was delivered last evening, but I didn't get home from work until 7:30 pm, and my wife and I were too tired to tackle the job of putting the sofa together. HOWEVER, we were up at 4:00 am, and were sitting on our new sofa at 6:00am. It is beautiful, and we had fun putting the piece together.
    There is one slight problem. There is a fabric flaw in one of the arm covers. It is not a cut, but a flaw where the fabric threads are coming apart. The size of the flaw is between one and two inches. It is actually out of view when the back cushion is in place.
    We are very, very satisfied with the sofa. We've considered ordering one for more than two years!. What suggestion would you have about the fabric flaw?
    Thank you for making such a nice sofa, and for making it so easy for two old people to assemble! Thank you, too, for addressing the fabric flaw.
    Merry Christmas,
    Larry and Kathy

    • Hi Larry and Cathy,
      Call Customer service at 1-800-482-2712, and we’ll get a replacement sent to you for that flawed fabric piece. Thats what Home Reserve’s “Renewability” is all about.

      Posted on April 9th, 2013 by Home Reserve.
  5. Home Reserve

    So I got home last night after I enjoyed an hour to myself getting my nails done. Very relaxing. Then I came home and there on my 3 week old couch was lipstick. A nice big ol' stripe. (Also some on the brand new carpet too) So after I SCREAMED at my husband, we investigated to find out that it wasn't my 4 year old daughter but my 2 year old son who did it. A friend said to try Goo Gone. And it was a miracle! I love the ALTIMA THYME PET CARE FABRIC! It's awesome! There is absolutely no evidence of it being on the couch what-so-ever.

    Now the only thing that I am mad at is that he used my Mary Kay lipstick! :-/


  6. Home Reserve

    We recieved our sectional last week and couldn't be more pleased!! We had an impossible layout to fit a sectional into, and your website was the perfect solution. The quality is so much better than I had hoped for, and my husband and two girls put the entire sectional together in under two hours. I am so pleased, we will order from you again!!

  7. Home Reserve

    We purchased a Monroe sofa over six months ago. It arrived promptly and on the day we expected. As you might imagine, the boxes are rather heavy, just something to note.

    We opened up the two boxes and found all of the pieces we needed. Putting the sofa together was a thrill! But then, I like putting things together. It took me less than 2 hours to completely assemble the entire sofa. I HIGHLY recommend that a power screwdriver be used during the assembly.

    It is very comfortable and the material is great. The sofa isn't quite as deep as we would like, however, this is fixed by pulling the cushions out a few inches.

    Overall we are thoroughly impressed with this sofa.

  8. Home Reserve

    I just wanted to say THANK YOU for a brilliant alternative to furnishing my home! I ended up taking the leap and purchasing some Monroe sectional pieces after having to send furniture back to the warehouse because it wouldn't fit down my basement staircase.
    What a sense of accomplishment when I finished putting together our "dummy-proof" 4-piece sectional!!!
    And after realizing how we could use a slightly bigger sectional, I'm ordering two more armless pieces! Now that's what I call CUSTOM!
    Keep up the good work!

  9. Home Reserve

    I couldn't be happier with the Monroe sofa I just finished putting together. By myself, it only took me an hour and a half -- the directions were that good.

    The Metallica fabric looks great, and I can't wait to have people in to see the new living room! :-D

  10. Home Reserve

    Not only is your furniture the most comfortable I have ever had but it is SOOOOOOOOO affordable! I purchased a Monroe sofa several months ago, it took 2 hour to put together and I have been loving it ever since. I have told everyone I know, some were very skeptical, but after having a seat on my new couch, they are sold! I cannot wait to buy more!

  11. Home Reserve

    I got my sofa and the third time I sat on it, the back cracked. Customer service called me immediately and is sending a new piece. I just hope it doesn't happen again!

    Also--one thing no one mentions about the fabric: static! I'm going out and buying static guard asap. I shock myself everytime I slid across the couch!

  12. Home Reserve

    I am completely amazed. I bought the Monroe sofa, put it together myself in about three hours and cannot believe what a great looking sofa it is. I'll be buying the chair and ottoman next, whoever came up with this design is a genius.....thank you, thank you!

  13. Home Reserve

    First, I want to tell you how great your sofas are. We needed a sofa to do some staging on my house to prepare the house to go on the market, but I didn't want to spend a lot of money, so your sofa was the perfect solution! My decorator/stager said the entire costs of your sofa wouldn't even cover the shipping costs of one of her sofas! She was impressed to say the least!
    When the packages arrived, my 9 year old was curious about the sofa and thought it looked like a big puzzle to him when I started to unpack it.
    I didn't have time to build the sofa at the moment and figured I'd put it together later that night when my son went to sleep. So I went upstairs to do some work, and my son kept telling me not to come downstairs because he had a big surprise for me. So I stayed upstairs and after I finished my work, I read a book until my son said I could come downstairs for my surprise.
    Then when I was "allowed" to come downstairs, I found he had put the entire sofa together !!!!!! Yes, your company can now officially claim "It's so easy.... a 9 year old can put it together" and only in ~ 1 1/2 hours! He needed a little help straightening out the fabric on the cushions, but aside from that, he built the entire sofa himself! And he loved doing it ! The next day was Thanksgiving, so needless to say, he had an awful lot to brag about!
    (By the way, just so you don't think I'm breaking child labour ways, and running a "sweat shop" here in my house, I gave my son a surprise of $20 that he wasn't expecting as a bonus! )
    Just wanted to share that story with you.

  14. Home Reserve

    I've had my Home Reserve couch for over a year, and we still love it. We don't use the storage as much as I thought we would...except to hide blankets before company arrives:-) Despite that, we love the couch. I have two 3 year olds and they jump on teh couch, spill on it, etc. I've washed my covers several times after accidents from them or our puppy. Everything about the couch is great!!

    I am ordering a replacement cover today because I want a new look in my living room. We will order from you again,and I will continue to sing your praises to everyone I know.

  15. Home Reserve

    I will continue to sing your praises to my family and friends who can't believe my sofa arrived in a box. I've never worked with a company so willing to please as you all have been.
    Thanks a million,


  16. Home Reserve

    I have had my ottoman & classic chair in Lberty Olive for about a week now and my family really likes them! The fabric is perfect, the assembly was incredibly easy, and Home Reserve is my new best friend! I reccomend everyone looking for furniture to try at lesat 1 piece because you won't be disappointed!

    The site is great so it was a pleasure to order.Thank you Home Reserve, I can't wait to order my sofa! ;1

  17. Home Reserve

    Just a quick note to thank you and the company for getting me the new covers so quickly. Not only did I order these covers Monday and ask if I could have them by Friday (which in all honesty I doubted you would be able to do it that quickly) but they arrived on Thursday afternoon.
    I definitely will be ordering the matching chair soon. What a great company and the fact that the products are made in the USA. What more could I want.
    Thanks Again for all your help,

    Kellie Perrault Mueller

  18. Home Reserve

    My wife and I recently purchased a South Philadelphia row home, and the front door is narrower than most. With an slightly angled second inner door, we found ourselves having a lot of trouble getting sofas to fit into our house.

    We tried a company with a location in New Jersey called Rooms Today, and that turned out to be an absolute nightmare. Failed deliveries, horrible customer service (first a pushy salesman, then they would hang up on me, bump my scheduled delivery, and lie about calling me back about order details) - just a really bad situation overall. After two and a half weeks, I ended up with a refund ... but still no sofa.

    My wife then had the idea to Google "assemble sofa," and we came across this site. We decided to go for it. A little over a week later, the four UPS boxes arrived and fit easily into our living room. I assembled the sofa (it took a little time to do, but the instructions were clear and extremely easy to follow). The good people at Home Reserve clearly took their time to consider how to make it easiest for the people at home to assemble their products.

    Before I was even done, my wife had curled up on the two assembled pieces and had fallen asleep. I knew then for sure that this one was a winner. And the price was about $400 LESS than what I would have paid those jerks at Rooms Today.

    Home Reserve really saved our skins, and it was the final touch to making our new home look and feel fantastic. And after reading so many excellent comments from others who have given this company a try, I feel extra satisfied that my money went to the right people.

  19. Home Reserve

    It's been two years since we purchased our loveseat and two chairs. I was skeptical about ordering online as well as how long the furniture would last. What sold me was the grandmother who could put together the furniture herself. At our home, we had our 14 year old son put the furniture together in approximately 1 hour!

    The fabric has held up extremely well considering 4 children, 4 cats, and 2 dogs have all used it. The foam is in great shape. Just shopping today for some new covers, love the new fabric choices...and hmmmmm time for a sectional!

  20. Home Reserve

    Sandy is the best customer representative I've ever had the pleasure to deal with! She deserves a raise, bonus and commission!
    I purchased all four pieces in the classic design, and Sandy suggested I switch my fabric purchase from cotton twill to Altima petcare fabric. I have two dogs and a cat and Sandy was absolutely right about the fabric. If anyone is hesitating, please do not. The furniture is great, easy to assemble, and if there are any problems, HomeReserve customer service is second to none! Please keep up the good work! And please - Sandy needs to be given an award! :-)

  21. Home Reserve

    My husband and I are nothing short of amazed by Home Reserve! We'd been looking for a new sofa, but had been frustrated because almost everything we looked at wouldn't fit up the stairs and around the corner into our den. A futon sofa was our only choice to fit in the door, and they were disappointingly over priced, and just not comfortable in my opinion. I looked online for some sort of sofa that you could assemble in pieces, when I stumbled onto Home Reserve.

    The reviews seemed to be good, and the price was a lot less than we were budgeting for, so we decided to give it a try. We ordered the Monroe sofa in Mission Red Faux leather, and since the price was so darn good, we got the Ottoman too.

    We've been joking about our "Couch in a Box", but I have to admit how impressed we both are!

    The fabric is awesome... so many choices! I had a tough time choosing. It was very easy to put together. It only took us a few hours to put it all together. It looks absolutely beautiful, and I couldn't be happier. It looks so much better than some of the more traditional sofas I looked at. It looks much more expensive than it is, and we love the ottoman. It's quite comfortable too. It's cheaper than than the Ikea sofa we used to have, but so much more comfortable. Just the fact we could get it up our stairs was awesome, but I honestly didn't expect to be this delighted with our purchase.

    We've had it put together for about a week, and my only complaint is that the cushions are a bit firmer than I'd like. I anticipate that they'll soften
    up with a little bit of time.

    Our cat Mojo also approves, and has decided that it's his new bed. We're planning on adding a chair, or maybe doing a sectional later on.

    Home Reserve is an awesome product, and all these great reviews are totally true. I usually don't leave comments on sites like this, but I just had to share! Thanks Home Reserve!

  22. Home Reserve

    Hi! I love the ottoman I purchased to try Home Reserve. I put it together this weekend and it is very sturdy, and much larger than I was expecting. Next year I will be furnishing a new home, and I look forward to buying more Home Reserve furniture and pillows for it. Thanks again! Regina in NC

  23. Home Reserve

    I received my monroe style sectional sofa and ottoman about 3 weeks ago. When I got home and found all the boxes, I was so exited!! However, my heart fell when I discovered that one of the boxes had been torn apart and some of the contents strewn around my yard. Unfortunately, an animal had gotten to my furniture before me! However, I called home reserve and Sandy was SO nice and helpful. She told me not to open the box, UPS would pick it back up. In 2 days, I had a complete new armless chair delivered to my door, no charge, and no paperwork to fill out!

    The sectional was actually fun to put together I did it all myself, no help from anyone), and once you had the first piece put together, the rest went even faster. I got the Emma Tearose fabric for the sectional, and the altima pet care fabric in Thyme for the ottoman and 2 round pillows. I can't believe how beautiful and comfortable the sofa is! I love the storage the furniture provides, it's perfect for DVD's and games. Way to go home reserve!!!!

  24. Home Reserve

    I just received my fabric swatches today. I narrowed it down to 3. I then poured water, tea, and even tomato soup (my kids dinner) on each of the fabrics to see which I liked. All were good, but the kid-glove soaked in the liquid more then the other two fabrics. I now have it narrowed down to the Destiny Mink Courdoroy and Altima Hickory. Oh the choices! I may have my baby spit up on the swatches to see how it holds up to baby ick! HA! I'm planning on ordering my couch tomorrow. Just thought you'd all like to know that the swatches held up to tea, water, and tomato soup beautifully! I'm confident it can hold up the abuse of my four kids and hubby!