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"We draw so much of our inspiration from seeing Home Reserve enriching the lives of our customers. Your words mean more to us than you can ever know, and we can’t thank you enough for being part of our story and making it the beautiful thing that it is!"- Blaine (Cofounder)
Question - How does returning the risk-free trial item work? Is shipping cost on me?
Hi Celeste! Ultimately we hope that you will love your trial and keep it, but if you decide it's not going to work for you, you would let us know that you want to return it. We'd have you disassemble it and pack everything back in the box (the cushions are the hardest part of getting it back in the box, but we can send you photos showing how to do so- if you've ever used a vacuum seal space saver bag, the process is similar). When you have it boxed and ready and let us know, we'd contact UPS to make arrangements for them to pick it up. The UPS driver will bring the return shipping label with them, so you wouldn't even have to print anything! If you have any more questions, feel free to reach out to our customer service team at firstname.lastname@example.org
This is actually a question. Can I order fabric samples? Also, what happens if I order the sample chair and my dog damages it?
Hi Mary! Thank you for asking. You can order fabric samples directly on our website (under shop, select fabric samples $1) or by calling us during business hours. Swatches are $1 each and ship for free. We do not reuse fabric or cushions from returned furniture, so if you purchase a risk free trial and your pet damages it, your refund will not be affected. You'd still receive a full refund if you return it, even if it's in less than perfect condition.
Not a story, but a question: What keeps the sections from sliding around on a wood floor? Do the modular pieces move apart when you sit on them?
Hi Patty! Our sectional seats easily secure together using connecting bolts and wingnuts.
I need to know how to order replacement connectors for my sectional I moved and they misplaced my connectors. They are like screws on one end and a cylinder that they screw into
Hi Cheryl! Just email our customer service team at email@example.com. Be sure to provide your shipping address and let them know how many replacements you need and we'll ship them out at no charge!
Not a story but a question: What is the best choice of fabric type for dog and cat owners? I am mainly worried about their nails snagging the fabric. I read another comment stating that the Retriever fabric is the best. What would you recommend? Thank you for your advice.
Hi Lora! Retriever will definitely hold up best to cats claws, and the velvet-soft texture is not as appealing to cats to scratch at, anyway! Archetype fabric holds up well to dogs nails, but the rougher texture will appeal to cats that scratch at rough surfaces. While the fabrics won't repel hair, it will be easiest to clean off of Retriever and Archetype fabrics. Maltese fabric would hold up well to dogs nails, but it's difficult to remove hair from, so we don't recommend it if you have pets that shed a lot. We hope this information helps!
We bought two couches from Home Reserve wayyyy back in 2004. We still have those couches, and they are in decent shape. I would wager their design and construction has gotten even better, and plan on using them for our next purchase.
Over the top happy with our purchase from Home Reserve. Shipment came sooner than expected, out of the box and sitting by the end of the day. Love that there are many versatile options down the road with configuration and coverings. Prices and options are why you need one of these pieces in your home. Thanks Home Reserve!
I ordered a chair over 10 years ago. I was able to assemble it on my own & not only is it comfy, my grandkids love this chair. They beeline to it every time. It has had every kind of food stuff spilled on it, including red wine, and most of the time it will wipe off with a damp rag. When I feel it really needs a refresh, the covers are washable. This chair has been amazing. 10 years of four romping kids and the cushions are as firm as they started. The company was great to work with, and since everything can be added, changed, or even covers swapped out, this is a no-brainer. Home Reserve is as much bang for your buck as you’ll ever find!
This couch is AWESOME! I needed a big couch that was pet friendly, kid friendly, comfy and nice looking. Home Reserve hit a Home Run!! A family member dealing with medical challenges can nap comfortably on this sectional. I can have my family & their dogs over with plenty of room on the couch without worrying about stains. And at the end of the day I can stretch out and relax. It was a pleasure communicating with customer service and putting the 13 pieces together was no problem at all. (I did it all on my own).
I researched online modular sofa companies for about 4 months before stumbling on home reserve via a Facebook ad. Joy bird and Albany park both had beautiful photos on their site but awful customer reviews on Reddit, IG, and FB. After I placed my huge 10 piece order, home reserve immediately reached out thanking me for my purchase and asked if I wanted to do the risk free trial bc my order my so big. I said yes, loved it, carried on, and literally 2.5 weeks later I had every single piece. Assembly was smooth, all parts fit and accounted for. Directions were CRYSTAL CLEAR with PHOTOS! I think they accidentally sent me 2 extra armless pieces actually. So maybe I’ll buy two arms and make a love seat. But I LOVE MY SECTIONAL and love supporting a USA business. Thanks Home Reserve ❤️❤️8 piece Jovie in retriever cranberry and 2 oversized pillows in cantina peanut.