I bought a loveseat back in 2007 (I couldn't even remember how long ago- but they looked it up!). I am still in love with this thing! I'm replacing the cushions as the material is starting to get crumbly. But the frame and cover are in awesome shape! I'll post a photo (with the new chair I just ordered!) once the cushions arrive. So thrilled!

Purchased a set about 18 months ago.
Like the furniture. Pretty easy setup and its been comfortable and used daily since arrival.
Everything is great when new. But what happens when there is a problem?
Had a piece of the frame break. A three minute phone call and the parts I need where on the way.
Measure of a company is how they stand behind their products.
Home Reserve is top rate.
Andy

I'm disappointed in the advertising, but love customer service and the sofa. First, half the boxes didn't have handles and I couldn't move them myself like the lady in the video does. Second, there is no way you can assemble this furniture without a drill and a mallet. You would have to be the Hulk to get the screws all the way in using just a screwdriver. If the screws are not all the way in, you ruin the fabric. Then, some of the wood pieces were so tight, you had to pound them together with a mallet or you wouldn't have furniture. Third, a piece broke when I took it out of the box and then another piece was missing. The customer service on those issues was excellent. I sent an email (after hours, on a weekend) and the parts were ordered and I had a response in less than an hour. As a product, it really is kind of brilliant. You really can replace anything. This sofa will never end up in a landfill because the fabric got worn or stained, or the arm broke when someone sat on it, or it doesn't fit in the new place.

homereserve has been incredible. We had been waiting on couches that we ordered from a local company for over 6 months, and they kept pushing the delivery date out monthly, and then the final straw was when the pushed it out 3 more months. That's when we found homereserve.

While we were dealing with the current company to cancel our order and the issues with them wanting a restocking fee, we started our order with homereserve.

We got our couches within a few weeks, just like homereserve said we would. They came in individual boxes and were easy to get in the house. We had a fairly large sectional with 2 end pieces, 1 sectional corner, and 6 middle pieces. So, this took a little bit to get everything together. The directions were easy to understand and it was really cool to see how everything was put together.

We love our new couch and it had the bonus feature of keeping our cat from scratching up the material. He didn't seem to like it or maybe he thought they were so pretty he didn't want to mess them up.

Oh, and we finally received our refund from the first couch company. We already had our new furniture from homereserve by that time, so don't waste your time with another company. Go straight to homereserve.

Thanks homereserve!

I saw one of my favorite youtubers post about her Home Reserve sectional and I knew this is what we were looking for. It met all the criteria: affordable, customizable, TONS of extra storage, washable, and could grow with us. We do wish the seat width was just a little bit wider, but other than that it’s perfect and gets comfier as time goes on. We bought it about a year ago and just recently decided the dark fabric we originally bought was not working with our dogs, so we upgraded. It was a little pricey but so worth it. We upgraded to archetype quartz and we are in love. But even better than the couch is the customer service. I’ve never had to wait more than a few hours to hear back from an HR rep via email. One of the cushion covers we recently purchased had a snag in the fabric, it was very very small but we wanted perfection for the cost. Within a few hours of emailing HR, a replacement was ordered and shipped free of cost. We’re so thankful we went with Home Reserve!

I'm in the process of moving from Denver to a small town in Missouri, and just purchased my THIRD Laney sectional. They have been so perfect in every living situation: small or large, light or dark, contemporary or traditional. The interchangeable (washable) covers and flexible sizes make all the difference in the worId! After kids and pets, they still look new. So far, we've had red wine spills, various juices, untold crumbs and food smears, crayons, magic markers (with our small space, the Laney sectional was the area where kids played and ate...they've survived them all! And storage is a BONUS when you're in a small space! The price is right, the service is outstanding, the products are durable, and the flexibility makes this a great choice for any home that's truly lived in. I doubt I'll ever own a different brand!