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Hear From Real Home Reserve Customers

"We draw so much of our inspiration from seeing Home Reserve enriching the lives of our customers. Your words mean more to us than you can ever know, and we can’t thank you enough for being part of our story and making it the beautiful thing that it is!"
- Blaine (Cofounder)

Add your own story.
December 29, 2021
Julie - Millbury, Ma
-- Comment #2725

I bought a 5 piece Jovie sectional in grey , the spring of 2015. Loved it from the minute it arrived. The corner cover had some loose stitching, I contacted customer service to just ask a question because I was fine w fixing it myself since I sew. Next thing I know, a replacement came in the mail! Impressive. I have since ordered the ottoman in 2020. Every time I've reached out to customer service, they respond quickly, professionally and with care. They have gone beyond what I've usually received for customer service from other businesses. They replaced a broken seat with no hassle. So now I've received my new covers. Went from grey to red. Absolutely love it. It was so much easier than I imagined. Thank you! Thank you! Home Reserve is the best!!! I'm always promoting you guys.

December 30, 2021
Steven Marsh Sandlin - Decatur, Alabama
-- Comment #2724

We needed a large sofa for our beach condo. After researching many products we decided on Home Reserve. We were going to be at the beach the week after Christmas and needed it delivered during a specific time frame. I called to discuss this with Customer Service and she told me the exact date to place the order. The boxes were here just like she said they would be. During the process of assembling the 5 sections, we found 3 broken pieces. Called C.S at 1 PM and the replacement parts arrived the next day. The sofa looks great and we are very happy we ordered it.

We are so happy that we could help arrange for it to be delivered in the timeframe that you needed it to be. We also appreciate your patience and understanding about the broken parts and allowing us to correct those problems for you.
Wishing you and your family a wonderful New Year!!

Posted on December 30, 2021 by Home Reserve
December 13, 2021
Karen Chethik - Nederland, Colorado
-- Comment #2723

This is a question:
Can you describe the fabric textures in the low & midrange section? I am ordering several swatches, but its impossible to tell from computer, what the textures are like. I did read another comment stating "retriever fabric" is best for cats; I am specifically interested in very soft fabrics...(microfiber, not shiny velvet,) and also wondering the difference between $ machine washable, & $$ washable. Thank you!

Hi Karen!
The main difference between the Essential Collection ($) fabrics and the Easy Living ($$) fabrics is that while they are all machine washable, the Easy Living collection fabrics are also stain resistant (Essential is machine washable but not stain resistant). Retriever is the softest fabric that we have and has a velvety-microfiber feel to it. Oscar fabrics look and feel like a linen, but are polyester.
If you have more questions, you can reach out to our customer service team at support@homereserve.com

Posted on December 17, 2021 by Home Reserve
December 4, 2021
Connie
-- Comment #2722

This is a question. Do the backs come off these sofas so the sectionals can be put together to make a bed?

Hi Connie! Thank you for your question. No, the backs are not separate from the seat frames and are not removable. We do have customers who will purchase ottomans to push against the front of their seats to create a flat surface large enough to sleep on.

Posted on December 6, 2021 by Home Reserve
December 4, 2021
Lindsey - ND
-- Comment #2721

I've had my sectional for about 10-11 months now and it has been one of the best furniture decisions I have ever made!! It's comfortable, attractive, and so functional in my home with a baby, two dogs, and two cats. Thank you so much, Home Reserve!

December 3, 2021
Jacqui Hyland - MORRISTOWN, NJ
-- Comment #2720

I've been looking for a new sofa for almost 2 years. Home Reserve kept coming up in my searches. I knew I wanted a modular sectional with removable covers. I needed something with clean lines & dog friendly. I looked at numerous options. Read & researched and kept coming back to Home Reserve. I finally decided to purchase & was going to forgo the trial. But HR contacted me & explained my order wouldn't be delayed by taking the trial. They just wanted to make sure I was going to be happy with my choices. I took them up on the offer. Armless chair arrived in record time. Assembly was quick & really easy. This is one comfortable piece of furniture! I immediately responded that I was ready to proceed with the rest of my order. I'm ridiculously excited to receive the remaining pieces!! I'm really glad I chose Home Reserve.

December 1, 2021
Tamar
-- Comment #2719

Question-
I just ordered the risk free trial - if I love the couch but want to order the rest of the sectional with a different fabric, is that an option? Thanks!

Hi Tamar,
Absolutely! We're happy to offer the option for a one time fabric exchange for your risk free trial. So if you don't absolutely love the fabric or color you chose, reach out to customer service and we'll be happy to help you exchange the cover for the fabric you want.

Posted on December 3, 2021 by Home Reserve
December 2, 2021
Krystal - Pagosa Springs, Colorado
-- Comment #2718

Home Reserve is awesome! I loved being able to create a sectional perfect for my living room. I’ve had my Sectional for about 4 years now and it has held up to 5 large-ish dogs and two adults (one a 6 foot tall, 230 pound not so gentle sitter) with daily use. I have had a few broken pieces but Home Reserve has been so quick and easy to deal with for replacements. I have also washed the fabric multiple times a year and although a little time consuming to put back on, I love being able to remove and wash. The cushions have held up great, a little softer than when I first bought but still super comfy if not more so than brand new.

Krystal, Wow, we love to hear how happy you are with your furniture! Thank you for being part of Home Reserve!!

Posted on December 3, 2021 by Home Reserve
November 29, 2021
Aaron Petter
-- Comment #2717

While the customer service was exceptional during the ordering process and after receiving the couch, I have to say now that we have used the couch for about 6 months… we would not purchase this again. I can now feel the front edge of the wood frame under the cushion and it makes it very uncomfortable to sit on. Also we constantly bump into the hard corners of the ottomans and couch that have no padding. We have to put a soft blanket over the ottomans because our 9 month old is couch surfing and constantly hits the hard edges. If the padding on the hard corners and the front seat edge were fixed, we would would potentially purchase again.

Hi Aaron! It sounds like the cushions you received have not held up as well as they should. Our customer service team will be reaching out to you to help resolve that issue for you!

Posted on December 1, 2021 by Home Reserve
December 1, 2021
Sam
-- Comment #2716

Can the corner ottoman be placed in front of a left/ right arm facing sectional piece to create a sort of chaise lounge look?

Hi Sam! A corner ottoman can sit in front of a seat, but it won't bolt to the front of a right/left unit. The width of the ottoman will also not be equal to the width of a right/left unit. The ottoman is 33' wide. Our Right/Left unit widths will either be 29", 31" or 32", depending on the style of arm. You COULD use a corner ottoman and attach it to the front of a sectional corner unit to create a chaise. They are both 33" wide and the ottoman can be bolted to the front of a corner. If you have additional questions, reach out to our customer service team at support@homereserve.com

Posted on December 1, 2021 by Home Reserve

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