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"We draw so much of our inspiration from seeing Home Reserve enriching the lives of our customers. Your words mean more to us than you can ever know, and we can’t thank you enough for being part of our story and making it the beautiful thing that it is!"- Blaine (Cofounder)
We were so excited to find Home Reserve, as we have an odd-shaped living room and pre-fab sectionals weren't working for us. The furniture is well-made and was easy to put together. Our only hiccup was that we were missing the foam pieces for the sofa arms. We discovered this on a holiday weekend. Not expecting to hear back for a few days, I sent an email to Home Reserve support about these missing pieces. Within less than an hour...on a HOLIDAY....we received a shipment confirmation (at no charge to us) with the missing pieces AND a personal email from customer service responding to our email. Thus, not only is the product well-made and comfortable, but the customer service has EXCEEDED my expectations! We will be looking to Home Reserve to help furnish other rooms in our home, as well!
Recently purchased the Ray sectional as my living room decor needed some updating (I was still using my old futon from college). The armless chair piece arrived within two weeks. Assembly was easy and it is very comfortable. I went with the Retriever Ice and on the website it looks darker than it really is. I'd say it's more like a seafoam green color that pairs nicely with my living room. The beauty of Home Reserve is that you can purchase pieces of a sectional in increments so after buying the armless chair piece as a risk-free trial, you can buy with confidence knowing that you are building a piece of your home that best suits your needs.
We just moved into our RV full time to travel and wanted to make it our own and more like a home. Our home reserve sectional not only was customizable enough to be sure to fit but I love all the extra storage! The fabric is amazing and easy to wipe down and it’s so comfy. We have a toddler, newborn and a dog and have been extremely surprised with the stain resistance on the fabric , especially with how light the fabric is we chose. We absolutely love this sectional!
I got the R & L to make a loveseat and the standard ottoman. I put the ottoman together no problem, but the other pieces didn't have predrilled holes!! So I had to drill the holes. I couldn't get exact line up so I hope it stays together. I will not buy another piece. I like the couch, but I don't know how study it will be if I decide to move it. A lot of pieces to put together. More than I thought there would be.
Hi Cindy! We are so sorry that there were parts that were not fully cut/drilled as they should be. Rest assured that your wood frame is completely covered by warranty, so if you do have any problems, let our customer service team know and we can replace whatever frame parts you need!
Not a story, a question: I am impressed by what I see on your site, your prices and the flexibility of your products. However my plans call for a white sectional and, while I see white in your pictures, I do not see it in the color chart options in any catagory, Is white an available color?
Hi Cheryl! The closest fabric that we have to pure white would be Retriever Bisque, which can be found in the Easy Living collection of fabrics.
Overall, we are happy with our purchase. It shipped and arrived early, which was awesome and unexpected, but it was unfortunately missing a piece. However, home reserve did respond quickly and sent the piece overnight the next business day. So the customer service is good and I definitely feel that I’ll be able to resolve any future issues.
We got the Maltese flax and it’s a very pretty color, but it is NOT pet friendly as described on the website. It almost has a microfiber feel and hair and lint stick to it nonstop. I’ve had to vacuum this thing nearly every day. We will eventually have to change fabrics, which is unfortunate because that’s an added expense. Overall the quality is good and its very sturdy. We haven’t washed any of the covers yet so I can’t comment on that. Love the storage!
I waited a couple months to post because I wanted to live with the sectional for a bit first. I researched a ton before purchasing because I didn't want to end up with a sectional like the one that we were looking to replace. That sectional came from a big box furniture store and looked and felt horrible to sit on after a year. What sold me on Home Reserve is that the frame is warrantied, that everything could be replaced if need be, that the fabric is removable and washable. I very much liked that I could maximize seating in our oddly shaped living room. We have three dogs, two of which get on the couch. One of those dogs is a 130 lb Great Dane. So far everything that has gotten on the couch (slobber) has wiped right off. Hair comes right off as well. I have kids too but they aren't so messy anymore. I do love the fact that if they do spill something that the fabric will either wipe clean or cane be washed. If you are on the fence I suggest going for it. Customer service was wonderful. All my questions were answered within the hour when I emailed. We also went on trips twice and they delayed shipping for us. I would say the only con is putting it together but once you get the hang of it, it goes quickly. Putting on the fabric is the hardest part.
We purchased our Laney
chair and a half approx. 11 years ago. We lived in a log cabin on a mountain in Colorado. We since then, have brought it to Vegas, then to Florida on the ocean and now we maybe have settled in Old St. Charles Mo. We've purchased 2 covers over all these years and the chair has traveled very well! When I purchase my new cover it will suit our new sofa and color change, and look and feel like a brand new chair again!! These pieces hold up forever!! Our children have grown and have now purchased furniture from home reserve to hold up for years while growing they're family and to hold up thru pets! It's amazing and to be able to change fabrics and colors when you want to is more than your could ever ask for in a piece of furniture. Finding Home Reserve was the very first time I ever trusted buying internet furniture!!
Thank you so much for being a company that you can trust!
Finally got my new "chair & 1/2". I couldnt decide between a chair or another sofa- this size is the perfect compromise!
I had a minor issue with one board- and customer service expedited replacement. (shoutout to Stephanie!) I now have a new chair, ottoman and my 14year old sofa (that held up WELL!!!).
I replaced the seat and arm cushions on the sofa and it's good as new! This furniture is quite solid- and incredibly comfy. Having built-in storage is great for winter blankets. I wish ALL my furniture was this easy! Cheers!
We recently put together and purchased a large order from the Laney collection, and right away after ordering I was contacted by Stephanie in customer relations to ask if I would like her to rush me out a single armless piece first, so I could make sure I truly liked the look/feel of the fabric and seat that we chose, before they fulfilled our full order.
I was SO impressed already. We said yes, and got our armless seat in days!
We are a military family, with 6 kids of differing levels of needs, and my husband is currently stationed out of state, so we currently live separately.
The kids and I had a blast putting it together!
We LOVED it and I quickly let Stephanie know and in less than a full week we had the rest of our couches!
The level of quality, not only of product, but of customer service has just been top notch.
We not only have a brand new living room couch set that fits our needs as a large family that needed more seating with storage, we had an amazing experience putting them together, and also gained new a friend via Home Reserve’s outstanding customer service. Stephanie, thank you for making us feel like family, you are amazing!
We love our couches!! They have been officially toddler, preschooler, kid, pre-teen, teenager and pet approved, and passed with flying colors! (Parent/adult approved as well! Super comfortable!!)
The Burke Family