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Hear From Real Home Reserve Customers

"We draw so much of our inspiration from seeing Home Reserve enriching the lives of our customers. Your words mean more to us than you can ever know, and we can’t thank you enough for being part of our story and making it the beautiful thing that it is!"
- Blaine (Cofounder)

Add your own story.
January 14, 2022
Christine Glomb - Georgetown, Indiana
-- Comment #2741

We purchased the Tux couch and an ottoman in April 2020. Customer service kept us up to date on delivery which was great. Assembly was easy. It's almost two years later, with two new small dogs added to our one in December 2020. We ordered the stain resistant washable fabric for the couch. With three small dogs, (two who we adopted in December 2020) who are all diggers, and have a habit of scratching at the cushions the fabric has shown no wear at all. I'm not always faithful in cutting their nails so I am extremely happy with the fabric. I have washed the fabric on two of the cushions and after following the instructions from the website all turned out great. I can't say enough about the customer service at Home Reserve. We had a deck break and all I did was email support, give them the number on the deck piece and I had the replacement within a week. If you are wavering, even a little, do not hesitate to order from Home Reserve, you will not be disappointed.

January 11, 2022
Joetta - WA
-- Comment #2740

I've had my Home Reserve pieces for 4 years now. I've had the three sections in 3 different arrangements, love the flexibility.
My grandson jumped on it and broke the wooden piece under the cushions, they replaced it and told me about a stronger type (without the fabric in the middle - solid wood). We don't notice the difference.
Now I notice the front edge of the foam is compressed. So I just removed the cover and turned the foam around so I'll get another 4 years, at least. I didn't notice if the pieces are perfectly square, but if they are I could get 12 more years out of them! This, after feeling guilty all my life whenever a 'regular' piece of furniture became broke or worn and had to be tossed at the dump.

January 10, 2022
Erin - Bend, OR
-- Comment #2739

Ordered a 7 piece sectional and got it together in a weekend. It wasn’t zero effort. A little messy and there were a couple cracked boards but I think it was from the delivery guy throwing them over the gate…
I love the color, the fabric, and the look. It’s a little firm however, not uncomfortable but firm. I looked at the comments and don’t see anything consistent about it being too firm or if it breaks down and gets softer. Do the bottom foam cushions get softer? Will it get to the point where you sink into it?
To future buyers it is a firm couch feel. You sit down and it doesn’t give much. It’s not a cushy couch, at least at first. Can the company comment and let me now if it breaks down over time and maybe approximately how long it takes to soften up? Or maybe if walking on the cushions will make it softer?
But other than that I do love it. The fabric seems to vacuum well (doesn’t hold in dog fur). And it’s a great addition to the living room. Aesthetically it is very pleasing. I still need to put together the chair and half and second ottoman but I need a break. Power drill is your best friend for this. Also a heavier grit sandpaper is better than what they send, FYI… and probably wearing some real work gloves would have been better than the fabric ones they send for sanding. I didn’t wear the gloves because they were to big for me and my partner did the sanding. It’s also much better to have two people help assemble to hold the parts together. It’s amazing that it all came in boxes and the instructions were fairly easy to follow once got the hang of it. Thanks HR!!!

Hi Erin! Thank you so much for your honest review! The cushions won't soften to a point where you sink into them much but they should soften over the first 3 months of ownership! If you have any questions regarding this, please reach out to us at support@homereserve.com!

Posted on January 18, 2022 by Home Reserve
January 7, 2022
Meredith - Asheville, NC
-- Comment #2738

With the sectionals, mostly interested in the U shaped designs, but does something lock all the individual sectional pieces together. I can just picture my kids jumping on the couch and pieces moving out of alignment. Does that make sense? :)

Hi Meredith!
Yes, that makes a lot of sense (and is a very common question). Our sectional seats secure together with bolts, washers and wingnuts. So no fear- they will be securely fastened together, yet can be rearranged as easily as removing the bolts and then resecuring them after changing up your layout!
If you have any other questions, feel free to reach out to our customer service team at support@homereserve.com!

Posted on January 7, 2022 by Home Reserve
January 2, 2022
Annette - San Diego, CA
-- Comment #2737

I am SO pleased with everything about Home Reserve and my sectional couch! It arrived three weeks earlier than expected, was super easy to follow the directions, and the fact that it’s American made with resourceful products just makes my heart sing 💕 Thank you! Thank you!

Annette,
Thank YOU! We appreciate your business and wish you a very Happy New Year!

Posted on January 3, 2022 by Home Reserve
January 2, 2022
Dena
-- Comment #2736

Hi, I am just wondering when you anticipate to have the fabrics that are "out of stock" available again.

Hi Dena,
We hope to have most of the fabrics back in stock within the next couple weeks. Their expected arrivals vary from one fabric to the next, but if you reach out to our customer service team at support@homereserve.com and ask which fabric you are interested in, we'll do our best to give you an estimate on when we hope to have it back in stock.

Posted on January 3, 2022 by Home Reserve
December 31, 2021
Alison - Washington, DC
-- Comment #2735

Questions: Can your sofas or couches be attached to each other or the modular pieces? For example, attaching 2 sofas and some ottomans for a long sectional (vs multiple chairs). Also, I would love if you offered a deeper seat (Or made your lounger with a taller back)! If those customizations are available, please let me know.

Thank you!

Hi Alison,
Thanks for asking. Sofas and couches can be attached to sectional pieces to create a sectional style arrangement. While ottomans won't attach to the front of an armless seat, the two largest ottomans (the modular or corner ottoman) can be attached to the side of a seat in place of an arm. We do not offer a couch, sofa or sectional with a seat that is as deep as the lounger, and we don't offer a taller back for a lounger. If you have any other questions, feel free to reach out to our customer service team at support@homereserve.com

Posted on January 2, 2022 by Home Reserve
January 1, 2022
Esther
-- Comment #2734

What’s the weight capacity of the modular sectionals?

Hi Esther!
We have not weight tested individual pieces. Our frames have been tested to hold over 2,000 pounds.
If you reach out to our customer service team at support@homereserve.com, we'd be happy to share information with you about the testing that our frames have been put through.

Posted on January 2, 2022 by Home Reserve
December 31, 2021
Billie LaMontagne - GA
-- Comment #2733

I came across Home Reserve on Facebook and started to research the product. After a couple of weeks I decided to order the sample and we liked it. We did order and mixed it up with two chair and a half pieces mixed into our sectional. We love it.

December 31, 2021
Lurlie McVeay
-- Comment #2732

I purchase my sofa, loveseat chair and ottoman from Home Reserve approx. 5 years ago. I needed something that was comfortable, durable, washable and could hold up to kids and pets. This furniture was perfect for the job. The fabric still looks new after several washings and all of the foam etc are still in great shape. Our kids were playing rough and ended up breaking 4 pieces of the sofa frame. I was able to call and get a parts list then email a list of the needed replacement parts. They were shipped out free of charge and our sofa is back in perfect shape after the simple repairs were made. I couldn't ask for a more perfect set of furniture for us. I would definitely recommend this for anyone especially with kids and/or pets.

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