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"We draw so much of our inspiration from seeing Home Reserve enriching the lives of our customers. Your words mean more to us than you can ever know, and we can’t thank you enough for being part of our story and making it the beautiful thing that it is!"- Blaine (Cofounder)
This is a question:
Can you describe the fabric textures in the low & midrange section? I am ordering several swatches, but its impossible to tell from computer, what the textures are like. I did read another comment stating "retriever fabric" is best for cats; I am specifically interested in very soft fabrics...(microfiber, not shiny velvet,) and also wondering the difference between $ machine washable, & $$ washable. Thank you!
The main difference between the Essential Collection ($) fabrics and the Easy Living ($$) fabrics is that while they are all machine washable, the Easy Living collection fabrics are also stain resistant (Essential is machine washable but not stain resistant). Retriever is the softest fabric that we have and has a velvety-microfiber feel to it. Oscar fabrics look and feel like a linen, but are polyester.
If you have more questions, you can reach out to our customer service team at firstname.lastname@example.org
This is a question. Do the backs come off these sofas so the sectionals can be put together to make a bed?
Hi Connie! Thank you for your question. No, the backs are not separate from the seat frames and are not removable. We do have customers who will purchase ottomans to push against the front of their seats to create a flat surface large enough to sleep on.
I've had my sectional for about 10-11 months now and it has been one of the best furniture decisions I have ever made!! It's comfortable, attractive, and so functional in my home with a baby, two dogs, and two cats. Thank you so much, Home Reserve!
I've been looking for a new sofa for almost 2 years. Home Reserve kept coming up in my searches. I knew I wanted a modular sectional with removable covers. I needed something with clean lines & dog friendly. I looked at numerous options. Read & researched and kept coming back to Home Reserve. I finally decided to purchase & was going to forgo the trial. But HR contacted me & explained my order wouldn't be delayed by taking the trial. They just wanted to make sure I was going to be happy with my choices. I took them up on the offer. Armless chair arrived in record time. Assembly was quick & really easy. This is one comfortable piece of furniture! I immediately responded that I was ready to proceed with the rest of my order. I'm ridiculously excited to receive the remaining pieces!! I'm really glad I chose Home Reserve.
I just ordered the risk free trial - if I love the couch but want to order the rest of the sectional with a different fabric, is that an option? Thanks!
Absolutely! We're happy to offer the option for a one time fabric exchange for your risk free trial. So if you don't absolutely love the fabric or color you chose, reach out to customer service and we'll be happy to help you exchange the cover for the fabric you want.
Home Reserve is awesome! I loved being able to create a sectional perfect for my living room. I’ve had my Sectional for about 4 years now and it has held up to 5 large-ish dogs and two adults (one a 6 foot tall, 230 pound not so gentle sitter) with daily use. I have had a few broken pieces but Home Reserve has been so quick and easy to deal with for replacements. I have also washed the fabric multiple times a year and although a little time consuming to put back on, I love being able to remove and wash. The cushions have held up great, a little softer than when I first bought but still super comfy if not more so than brand new.
Krystal, Wow, we love to hear how happy you are with your furniture! Thank you for being part of Home Reserve!!
While the customer service was exceptional during the ordering process and after receiving the couch, I have to say now that we have used the couch for about 6 months… we would not purchase this again. I can now feel the front edge of the wood frame under the cushion and it makes it very uncomfortable to sit on. Also we constantly bump into the hard corners of the ottomans and couch that have no padding. We have to put a soft blanket over the ottomans because our 9 month old is couch surfing and constantly hits the hard edges. If the padding on the hard corners and the front seat edge were fixed, we would would potentially purchase again.
Hi Aaron! It sounds like the cushions you received have not held up as well as they should. Our customer service team will be reaching out to you to help resolve that issue for you!
Can the corner ottoman be placed in front of a left/ right arm facing sectional piece to create a sort of chaise lounge look?
Hi Sam! A corner ottoman can sit in front of a seat, but it won't bolt to the front of a right/left unit. The width of the ottoman will also not be equal to the width of a right/left unit. The ottoman is 33' wide. Our Right/Left unit widths will either be 29", 31" or 32", depending on the style of arm. You COULD use a corner ottoman and attach it to the front of a sectional corner unit to create a chaise. They are both 33" wide and the ottoman can be bolted to the front of a corner. If you have additional questions, reach out to our customer service team at email@example.com
Question - How does returning the risk-free trial item work? Is shipping cost on me?
Hi Celeste! Ultimately we hope that you will love your trial and keep it, but if you decide it's not going to work for you, you would let us know that you want to return it. We'd have you disassemble it and pack everything back in the box (the cushions are the hardest part of getting it back in the box, but we can send you photos showing how to do so- if you've ever used a vacuum seal space saver bag, the process is similar). When you have it boxed and ready and let us know, we'd contact UPS to make arrangements for them to pick it up. The UPS driver will bring the return shipping label with them, so you wouldn't even have to print anything! If you have any more questions, feel free to reach out to our customer service team at firstname.lastname@example.org
This is actually a question. Can I order fabric samples? Also, what happens if I order the sample chair and my dog damages it?
Hi Mary! Thank you for asking. You can order fabric samples directly on our website (under shop, select fabric samples $1) or by calling us during business hours. Swatches are $1 each and ship for free. We do not reuse fabric or cushions from returned furniture, so if you purchase a risk free trial and your pet damages it, your refund will not be affected. You'd still receive a full refund if you return it, even if it's in less than perfect condition.