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Hear From Real Home Reserve Customers

"We draw so much of our inspiration from seeing Home Reserve enriching the lives of our customers. Your words mean more to us than you can ever know, and we can’t thank you enough for being part of our story and making it the beautiful thing that it is!"
- Blaine (Cofounder)

Add your own story.
April 19, 2022
Jason Knutson - MN
-- Comment #2785

Absolute life saver to have a washable couch if you have pets. Truthfully it's not a comfy cozy couch, but we are glad to exchange that for a couch I can wash regularly. With two bulldogs it's a must have, and we are hoping to get more home reserve furniture in the future.

January 22, 2022
Sheila Sylvan - Marietta, Georgia
-- Comment #2784

I ordered one armless unit to try. It is proving very difficult to assemble. The plastic connectors keep popping out, and holding the pieces in alignment is quite a task. The screws are very stiff, and I my wrists are giving out without managing to get them fully set. I am single, so need to put together by myself. I would suggest using locking cams instead of the screws and plastic bits. I am not sure if I will be able to finish getting it put together.

Hi Sheila! Please reach out to our customer service team and we'll be happy to help! We can be reached at support@homereserve.com or by calling us at 1-800-482-2712

Posted on April 13, 2022 by Home Reserve
January 21, 2022
Dana
-- Comment #2783

I am needing to replace the covers on my couch to a washable fabric since we now have a toddler, but the fabric I'm interested in is out of stock. :( Any idea when the Maltese Platinum will be back in stock?

Hi Dana! Maltese Platinum fabric is back in stock. You can order replacement covers online if you are ordering entire fabric covers. If you only need replacements for damaged pieces (such as a seat cushion cover or arm cover), those can be ordered by contacting customer service.

Posted on April 13, 2022 by Home Reserve
January 20, 2022
Laurie Zaffini - PA
-- Comment #2782

Hello! I am interested in building a long sectional, but because of the price, wanted to order a smaller version that we would ultimately add a second half to in another 6 months. Is this risky in terms of fabric changes/availability?

Hi Laurie! We have a lot of customers purchase pieces gradually over time to build their layout to stay within their budget. We can't guarantee there wouldn't be small differences in dye lots, so there could be slight differences in appearance beyond that of new fabric next to fabric that has a little wear. We do discontinue fabrics on occasion (though we try to limit how often this happens and the fabrics that we have now have been part of our production line for multiple years). If you reach out to our customer service team, we can answer your questions more thoroughly for you.

Posted on April 13, 2022 by Home Reserve
January 18, 2022
MICHELLE SCHUBERT - Colorado Springs, CO
-- Comment #2781

We bought our couch over 5 years ago. We were looking for a couch that could withstand the beating our pets give to our furniture. Five years later, after dealing with our 3 dogs and 3 cats, the couch is holding up like a champ! The pets have jumped on, over, and taken over the couch. Our boxer looks at us with the sad puppy eyes if we sit in her "place" on the couch. The only negative is that we are now replacing the cushions that have flattened. Overall, this couch is definitely one of the best purchases we've made!! We highly recommend Home Reserve!

Hi Michelle! We are happy to hear that your furniture has held up and is serving you well. We're happy to offer replacement cushions and covers at a fraction of the cost of a new couch. If you haven't already, reach out to our customer service team and we'll be happy to help you place an order to replace as few or as many cushions as you need replaced.

Posted on April 13, 2022 by Home Reserve
January 13, 2022
Tonya
-- Comment #2780

Hi, I was curious about the comfort of the cushions. How firm are they? I am looking for cozy but not to squishy and definitely no firm.

Hi Tonya!
It is difficult to answer that question, since everyone has their own feelings about what is soft or firm. I would classify our furniture has having a fairly firm cushion. You could always purchase a single armless as a risk free trial to see if it is comfortable to you. If it is not, you can return it within 30 days for a full refund. Check out the risk free trial information on our website or contact customer service at support@homereserve.com for more information about a risk fee trial.

Posted on April 13, 2022 by Home Reserve
January 10, 2022
Laura - NJ
-- Comment #2779

If you decide the couch is not for you after the 30 day trial, how do you return it? And is return shipping paid for?

Hi Laura! The 30 day trial would be one sectional armless seat. If you are not happy with it, you would take it apart and pack it back in the original box (our customer service team can provide more information about repacking the box). Home Reserve will pay return shipping and issue a full refund for the risk free trial armless returns. For more information, reach out to our customer service team at support@homereserve.com

Posted on April 13, 2022 by Home Reserve
April 10, 2022
rintha renoud - Pacific City
-- Comment #2778

I so regret not being able to include pictures - life just got in the way. We restored an older motorhome and the crown jewel was an 11 foot leather sofa from Home Reserve. We were hesitant but decided to take a chance and the result was classy, perfect and sooo comfortable. The price was unbelievable for the quality, the terrific customer service and the end product quality-- any other option would have been double or triple the price. As I said life got in the way and the picture taking never got done and the motorhome was sold after husbands death but I would highly recommend for any application.

January 16, 2022
Donna Alwine
-- Comment #2777

I just wanted to thank you all for putting out such a wonderful product. My Griffin 3 seat couch arrived one week before Christmas so we decided to wait until after the holidays to put it together. I love it!! It is so comfortable and so easy to put together. I am 55 years old woman who is not very physically fit, yet I was able to construct the sofa with no problems. Your instructions and pictures were clear and very easy to follow. It took me about six hours to put the sofa completely together with just a Phillips screwdriver and a hammer (no power tools). I already have ideas about what other products I might want for other rooms. For those thinking of buying - do it! With a little of effort you will see that Home Reserve furniture is worth it.

Hi Donna, you are very welcome! We are very happy to hear you are pleased. We look forward to hearing from in the future!

Posted on April 8, 2022 by Home Reserve
April 8, 2022
Sara - Grand Rapids, MI
-- Comment #2776

I searched forever to find a couch where we could remove the fabric to wash having a toddler and two large dogs, one that we could shape to fit our style and living room, and one that would ship faster than 6 months! I am so excited to have found Home Reserve! We received a test chair and loved it and ended up ordering our entire sectional. You do have to put each piece together but the instructions and video were so easy to follow it did not take too long to put together an entire sectional. The couch is comfortable and the stain resistant fabric has already proven to be the best! I am so excited about this couch!

The best part about the experience has been the customer service by far! I would order this couch a 100 times just because of the customer service. They have communicated every step of the process, gave us tips, and made sure that our order was the correct one for our space. I worked with the team on how to configure my couch with my space so I could get a diagram of the dimensions before ordering. We had an incident with our dog chewing the zipper of one of our cushions and the team was quick to respond to my request to order one piece and it is arriving in less than a week. Seriously the best customer service I have experienced!

Hi Sara! We are very glad you enjoy your sectional, and we loved working with you to find the right layout for your living space!

Posted on April 8, 2022 by Home Reserve

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