I'm sorry, I can't make this work -- now I can't get it back in the box, so you'll probably receive the return in at least three separate boxes, but I can't get it put together. This is just too hard; I can't imagine trying to do an entire sectional.

I am looking at purchasing but a deal-breaker on many couches I have looked at and with the couch we already have is that the cushions slide off and I am constantly having to put them back. Nobody mentions this problem in the many reviews I have read, but I thought I'd ask outright. Do the cushions slip off when people sit and move on the couch?

We have only had our furniture for a very short time. We ordered a sectional and a chair and a half. When the order arrived, it was missing a couple of key parts. We discovered this on a Saturday night. We sent an email that evening, not expecting a response until Monday. However, we had a response in less than 12 hours, and pieces were in our home in just a few days. Everybody makes mistakes, and I could not ask for better customer service to fix it.

Home Reserve - Have you considered developing arm pieces that can fit between armless sections (possibly with cup holders)?

I just finished assembling my Tux armless chair for the 30 day trial and I have to say I am impressed. All the parts were in the box and in perfect condition. The assembly instructions are clear and easy to understand and the “beauty” videos (on YouTube) were a definite help in getting the fabric covers on and looking lovely. The seat cushion is firm and the pillow back offers good support without being stiff. I will be ordering the remaining pieces of my sectional today. For those considering a Home Reserve product go for it! You won’t be disappointed.

Some tips on managing the assembly that I feel are helpful:
1. Make a run to the hardware store and get an assortment pack of sandpaper and a set of good work gloves. The one glove in the kit is not enough hand protection and you will probably want more than the quarter sheet of sandpaper in the kit.

2. Put those gloves on and sand the edges of all the pieces BEFORE assembly. Yes the instructions say to wait until the frame is assembled, but save your skin and clothing some wear and tear and do it before you assemble. Then give the edges another going over with the sandpaper after assembly to be sure you got all the splinters.

3. After you sand all the edges, vacuum everything down and get all that sawdust up and out of the room. I didn’t and by the time I was finished I had sawdust all over the house! After you put the frame together give it another going over and do the floor too. That way maybe you won’t have to vacuum the covers 4 times to get the sawdust off!

4. Definitely watch the “beauty” videos on YouTube before putting the covers on. I’m glad I did as I was much more sure of what I was doing and the final product looks great now that I got all the sawdust off!

Very happy with my Tux sectional in Maltese Avocado. Delivered in 4 different boxes, but I would argue that these boxes are quite heavy and assistance is needed. As far as assembly, directions are crystal clear, even the novice assembly person can do it. A little time consuming - but worth it. The cushions are firm, but not hard. I wasn't interested in couch cushions you sink into. The fabric might be the best part. Two days after putting it in my living room, I spilled a dollop of spaghetti sauce on the cushion, and to my absolute delight, the stain lifted right off - no way to even tell where it was! I don't have pets,, but I imagine the fabric would hold up just as well with pet stains. Best furniture purchase I have ever made - highly recommend!!!

Our living room is oddly shaped and we were searching for a sectional that would fit and not seem huge in the space. All the sectionals in the furniture stores were overpriced, unavailable, and just too big and "fluffy." We started off with Home Reserve's trial armless sectional piece, the Tux in Archetype Gray. It was easy to assemble (although you'll need a vacuum nearby to clean up the wood dust) and super comfortable. Excellent back support and you don't sink into oblivion. So we went ahead and ordered the rest of the sectional pieces. Everything arrived in the time frame promised and we started building the rest of the sectional. I discovered that we were missing two little feet pieces and there were a couple pieces of the wood frame that the CNC didn't cut quite right, perhaps a dull bit or something. I contacted customer service and was blown away by the service. This happened in the middle of an ice storm at the warehouse in Indiana and Stephanie (a customer service manager) went out of the way to get the pieces re-cut and sent out to me from a different warehouse! Two days later I had the parts and our couch went together. We absolutely love the couch and company. It's hard to find great customer service these days and we are happy that we found Home Reserve.

I ordered the free no-risk trial armless chair of the Ray sectional and I’ve never looked back! It is my absolute favorite chair to sit in the house. I’m just counting the days until the rest of the section

We have had our couches now for 7 months. We added a sectional and two straight couches replacing common department store furniture. We added more sitting area while adding more space to our living room. We have been very happy with our couches and with three children they are easy to clean. Above all, HomeReserve's customer service was/is second-to-none. This is a model of customer service all American companies should strive for. If you are on the fence about ordering, go ahead and do it. You won't regret it.