Now Shipping Custom Furniture in 2 Weeks!
"We draw so much of our inspiration from seeing Home Reserve enriching the lives of our customers. Your words mean more to us than you can ever know, and we can’t thank you enough for being part of our story and making it the beautiful thing that it is!"- Blaine (Cofounder)
Purchased a sectional for our guest space back in February. To be honest, I was a little unsure when I was assembling the pieces. I worked in a "high end" furniture manufacturing plant for years tying and assembling furniture and had never seen anything quite like the Home Reserve design.
To my great pleasure, the assembly was easier than anticipated and very sturdy. To top it off, recently my daughter-in-law accidentally broke one of the seats and Home Reserve agreed to send out a replacement with no questions, or hassles! Great company, great customer service... can't say enough good about these folks! Highly, highly recommend.
Thank you for your kind words! It was our pleasure to get that replacement part shipped out to you. Feel free to take advantage of our 10-Year warranty on all wooden frame and metal and plastic hardware any time you need. We understand that life happens and a broken piece shouldn't ruin anyone's day!
I purchased my TUX sectional with the pet fabric in 2019. It has been moved 3 times, had wine spilled on it, pets all over it, and still looks amazing! I love that you can also order new fabric for when you get tired of the color or just want to switch it up! Highly recommend. Plus, it's cheaper than buying a normal couch!
Thank you for your comment! We are very glad your Maltese fabric has served you well, it's a great fabric for the everyday perils furniture can go through. We thank you for your kind words, and look forward to serving you for many years to come!
We recently ordered a sectional with the retriever bisque fabric. The product was shipped in record time and the fabric was beautiful. The sectional was well constructed and the instructions on how to put it together were easy to follow. The fabric we chose is advertised as pet friendly. We have a chocolate lab put haven't put it to the test yet. We are very pleased with the product and will recommend Home Reserve to others. Thanks!
I've lost track of how many years I've been using this furniture, and of how many different sets of covers I have ordered. (Sometimes when you move you find that what you have doesn't work in the new place.) This time I ordered new covers that would help brighten up my family room, and as usual, Home Reserve didn't let me down. The new covers arrived this morning...earlier than i expected... and as always, they're perfect. Thank you so much for your good service and your good service!
You are very welcome, it is our pleasure! We are very grateful for your loyalty over the years, and look forward to many years to come!
We got our furniture put together on Saturday, well 2 days after putting it together...2 of our dogs got sick and were puking everywhere. I didn't realize they had thrown up on the furniture until many hours later and even though it had dried in spots...I wiped it about 3 times and off it all came! You can't even tell! Amazed! You have a customer for life with me!
We are very glad to hear it cleaned up well. The Retriever Fabric is great at reducing stress about spills or messes. We so are so glad you're pleased!
My wife and I are very impressed with our Jovie sectional! We had been looking for a couch that fit our family room and the storage was a huge draw. The sectional shipped lightning fast (ordered on a Saturday and got it on Friday).
Putting the couch together was very simple but would strong suggest using a rubber mallet, cordless drill, and if you're able to get help with the cushions, that will make life a lot easier. All in, it took about 5 hours to assemble 3 ottomans, a corner piece, a right arm piece, and 5 armless seats.
Unlike how some other build-it-yourself furniture can feel, the couch is extremely solid and honestly an engineering marvel. Cushions are definitely firm, as Home Reserve notes, which is what we prefer though they will soften over time.
Very impressed and only three minor critiques would be:
1. You may want to construct the couch in a garage or outdoors, and then carry it in piece by piece, as the wood flecks get everywhere.
2. Home Reserve should definitely produce liners, at least of the bottoms, of the storage compartments. I would definitely have been willing to pay a few bucks more, per piece, to have custom cut liners that cover the wood from getting on every blanket. We are going to buy tool box liner and just exacto them in, but those should really be an add-on option, pre-cut.
3. The storage is definitely nice, but the ottomans tops have two pieces of wood in them, so it can be a minor annoyance putting them back in place properly.
We ordered a sectional trial piece to see how it would work for us. The piece arrived in less than a week. I assembled it per the directions and it was easy. It was well constructed, comfortable and an innovative product especially for our small room where the last sectional had to come through the window. As it turned out, we did not keep it. It just wasn't a good fit with what we wanted for the room we use it in. I contacted Home Reserve to return the trial piece and they set up everything. All I had to do was disasssemble and package the piece and set it outside my door. After UPS picked it up we received a full credit the very next day. Although it didn't work out for us this time, I cannot compliment Homereserve on their customer service and innovative product enough. They truly are a great company to work with.
How would I return the sample with the cushions expanded?
Hi Clare! We will be happy to help with this process. Please reach out to our customer service team and we'll walk you through how to get those repackaged. We can be reached at email@example.com or by calling us at 1-800-482-2712
I am beyond happy with my new couch and ottoman. Everything came faster than I thought, the fabric was all that I had hoped it would be, and it was so easy to put together! I am a widow, almost 60 and I put it together myself just fine! It is also very comfortable! Having the ability to wash everything is amazing! With 2 dogs and 1 cat, I need that!
Thank you Home Reserve!
We got your couch delivered and we put it together, " we love it". Very comfortable, never want to leave it. . .