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"We draw so much of our inspiration from seeing Home Reserve enriching the lives of our customers. Your words mean more to us than you can ever know, and we can’t thank you enough for being part of our story and making it the beautiful thing that it is!"
- Blaine (Cofounder)

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August 10, 2002
T-A George
-- Comment #23

Original Post
#290 by T-A George
DATE: 12.23.2005 - 21:21

Follow-up Post:

Thank you, Sandy! Your professionalism, courtesy, and patience is beyond human comprehesnion. You\'re an absolute asset and treasure to Home Reserve; so, it\'s no wonder that you\'re still with the company. I appreciate the smile in your voice, as you troubleshoot and assuage each customer-service and quality-control query.

I am absolutely in love with the Monroe Chair & Half (which is really a loveseat with one seat and back cushion, right?!). Both of them look beautiful. The Monroe Chair & Half in Hondo Sunburst looks stunning in my living room and absolutely compliments my newly-converted Monroe Couch with Hondo Apple fabric (formerly known as my Monroe Sofa with Ranger Twill Parchment fabric). As for the Monroe Chair & Half in Hondo Apple, I have created a reading nook in my bedroom. (I\'ve already assembled the frame and will complete it as soon as I finish this post.)

I\'ve noticed that with both pieces, Box 2 of 2 had two, minor issues. The T-connector in Part 10 does not align with Part 2; however, it did not adversely affect the stability or sturdiness of the fully-assembled chair. Unlike Box 1 of 1, Box 2 of 2 has mislabeled Part 13 as Part 12; therefore, there are two parts numbered 12 in Box 2 of 2. Again, this is a minor glitch, given the obvious differences between the two pieces.

Again, thank you for the speedy, top-notch service. My order arrived on Saturday before noon, and I was able to assemble the Chair & Half before my guests arrived. Everyone complimented my old and new Home Reserve pieces and were in disbelief that I assembled the sofa (converted to couch after my party), ottomans, and chair by myself. Needless to say, Home Reserve has fifteen to twenty, newly-minted, prospective customers.

Sandy, as a follow-up to our conversation, all covers for the throw pillows were in the same box (just as you thought). However, I forgot to order replacement arm foam for my Monroe Couch when I ordered the replacement ottomon foam. I will call you (yet again) and look forward to completing assembly and enjoying your beautifully-crafted furniture. Keep up the terrific work!

Many thanks,
Tracy

August 5, 2002
Meagan & Jon
-- Comment #22

We just recieved our new classic sofa in the squiggle multi fabric today, and we are THRILLED! Assembly was more than just simple, it was a blast. Delivery was quick (the tracking e-mail was great), its incredibly sturdy, and not to mention super comfy. I already took a nap on it, and its very comforatble. I was also very pleasantly surprised by the plush feel of the fabric.

We just went through a nigtmare of a situation with a futon we bought that broke in less than a month, and we were horrified at the level of sevice the company provided. So far, your company has gone way above and beyond our expectations, which is a pleasant change. Thanks so much! We're looking forward to ordering from you again.

August 5, 2002
Kathryn Lohr
-- Comment #21

Our Classic sofa arrived last evening. We had it together in less than 2 hours and it is great.
I love it when a company exceeds my expectations.

Thank you for a great product and
a solution to narrow doors that does not look like a compromise.

July 5, 2002
Aimee M. F.
-- Comment #20

I've got to say it: I'm impressed! I just recieved my sofa, and my chair. Now, my husband is currently deployed, and I'm here with my 11 month old.
I managed to get the sofa together in just under two hours, with a baby constantly stealing my screwdriver, crawling into the storage boxes, and playing with the fabric.
I only have a couple of complaints. A piece of the chair wasn't cut correctly, so I have to wait a couple of days to recieve the replacement.
On one of the cushions, the fabric wasn't sewn together terribly well, but a few safety pins are holding it together for now, and I'll be buying some thread soon.
And, last but not least... You don't carry my fabric anymore! My gorgeous charcoal grey sofa and chair... I just wish I could get the ottoman and loveseat in the same color now.

All in all, a great purchase!

June 8, 2002
JULIE REED
-- Comment #19

:-0 THAT WAS THE LOOK ON MY FACE WHEN I SAW MY OTTOMAN COME IN A BOX, AND I KNEW I HAD TO PUT IT TOGETHER...
:-| THAT WAS MY FACE WHEN I TOOK THE PIECES OUT AND LOOKED OVER THE DIRECTIONS...
;5 ME PRAYING AS I AM PUTTING MY OTTOMAN TOGETHER, HOPING I DON\'T MESS ANYTHING UP...
;1;1;1 ME CONGRADULATING MYSELF UPON COMPLETION OF ASSEMBLING THIS THING ALL BY MYSELF...
8-08-0 I HAVE HAD IT FOR OVER A MONTH AND THIS IS HOW I FEEL ABOUT IT!!
THANX HOME RESERVE, U ROCK!! :-D

April 5, 2002
Dave D
-- Comment #18

We just recieved our new loveseat, couch, 2 chairs and 2 ottomans yesterday. (Classic style). We cannot tell you how pleased we are with these products.

- Like a lot of folks we were a bit worried about making such a large purchase, without seeing (& feeling) the furniture first. I can honestly say that everything exceeded our expectations.

- The assembly was extremely simple and even fun ! It took a lot less time than quoted. My wife couldn't believe that I had all six pieces assembled by the time she got home from work. Absolutely brilliant engineering !

- Home Reserve's Customer Service is 2nd to none ! Sandy in particular has got to be one the most helpful people I have ever dealt with.

- So far every friend or family member that has seen and sat on the furniture, has raved about how comfortable and expensive looking it is. In fact, my sister-in-law has already picked out what she wants, and will be placing an order soon. Keep up the excellent work ! ;1:-)

February 5, 2002
Dede
-- Comment #17

Your furniture is AWESOME! I have never seen anything go together so very well! .. Each piece (love seat, chair and Ottoman) went together in the exact length of time you said it would!

Fantastic!! Thanks for being here!

Dede
;1

January 9, 2002
Holly & Jim
-- Comment #16

Hi Sandy--we are thrilled with our sectional sofa! We added a sunroom to our house and space was limited.
My sister found Home Reserve online for us and you were the answer to furnishing our sunroom. I\'m sure we\'ll be buying more furniture from Home Reserve. We really needed delivery within a certain period of time and you made it happen!! Putting it together was so easy. We couldn\'t be happier! Thank you for making this experience flawless.

January 6, 2002
A
-- Comment #15

Totally awesome!..

I assemebled this myself ( my sofa) in two hours.. everything. and I'm not good with any of that kind of stuff.

I would suggest an electric drill if to save you hands ( I have arthritis) plus I'm sure it would have easily cut off about 15 minutes..

Its really comfy as well as sturdy ( I like really firm matresses etc)

Going to buy some more furniture to match now!

Thanks :)

October 5, 2001
Selina
-- Comment #14

We have had our couch and chair with ottoman for two months now.

Both were easy to put together - we had them ready to sit on in less then 2 hours. The couch was missing a piece but, it was shipped within a week (and since it wasn't absolutely essential to the frame we were able to sit on the couch with out it).

Customer service was great - and we look forward to buying replacement covers sometime in the future to change the look of the room. I mean, how cool is that, you can change the color of your furniture without having to go out and buy a whole new set.

Only two complaints that I can think of:

First, the cushions are a little hard. They do soften after use however, they are still not completely as comfortable as our old couch was from beginning. I'm sure they will wear well but, if designers could make them a little softer it would make the couch perfect!

Second, the width of the seats is not wide enough. I have pulled them out two or three inches from where they are supposed to be and it still isn't wide enough for my fiance to lay comfortably (and hes not a big guy). I think these couches might be too small for a large man.

Other then that I am very satisfied and love the storage space! What a great idea ;)

See what everyone is saying about us!