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"We draw so much of our inspiration from seeing Home Reserve enriching the lives of our customers. Your words mean more to us than you can ever know, and we can’t thank you enough for being part of our story and making it the beautiful thing that it is!"- Blaine (Cofounder)
Customer service is outstanding. A little back story, I have recently finished a kitchen remodel and with supplies shortages appliances taking 12 months to receive it’s been draining. I have never not once in all the 40+ years of my life left a review negative or positive.
I ordered my sectional sofa online (I was totally nervous to do but was not interested in looking in store after my kitchen) my order was above $4000 so they sent me and email to have a test piece sent, that I completely agreed with and was so thankful for the suggestion. I received it put it together very quickly and loved the look, so I responded back through email to send out the other pieces. Two hours later I found the back pillow being lovingly chewed to shreds by my dog I could have cried. Here I am thinking I’m going to have go through all kinds of hoops to get a new one, ( I have had to multiple times with the kitchen remodel) so I started the process by sending an email asking for a replacement to be sent with the rest of the order. I looked for a response from home reserve and found a ups email giving me a date and time I’d receive it, I was a little skeptical thinking maybe that’s the other pieces so I waited to receive it. I got it today BEFORE my other pieces. The other pieces are scheduled to be delivered tomorrow afternoon so when I get it together I’ll add a picture. I just couldn’t let this go without commenting on the customer service being quick, easy, and absolutely outstanding.
Hi Connie, Thank you so much for your comment! Courtney loved getting the chance to talk with you and help resolve your puppy's "art project" for you. We understand that these things happen, so we do our best to make the process are replacing damaged parts as hassle-free as possible.
If you ever need anything at all, shoot us an email at email@example.com or call us at 1-800-482-2712 and we will get you taken care of!
I had an old sectional for 20 years that wasn't at all easy to clean. I order sample swatches and chose Maltese Flax. My husband was skeptical about the fabric being washable and stain resistant. He poured red wine on the swatch and let it sit overnight. We were both astonished that it came out completely with dawn dish detergent and water. It's just what we were looking for. Highly recommend! It is also very comfortable, but a bit time consuming to assemble. We are still in the process of putting them together. But it really isn't a problem! Time well spent. Really fast shipping!
After our old sectional was damaged we began looking for a durable and washable option, because we have two kids and two dogs. After a long search we settled in Home Reserve. It turned out to be the right decision. The first week we were using it our 4 year old spilled a drink and it cleaned up with ease. Then, one of a parent's worst fears was heard, the sound of a 4 year old vomiting on the couch after over indulging on a rather large amount of watermelon. Again, the covers easily came off, were washed and everything was clean and stain free in less then a few hours. If the couch looked like new after that it will last for quite a while. It has also head up well to 2 large dogs and the rest of the family. Thank you for creating such a durable and washable sectional!
We couldn't be happier with our sectional. Couch arrived at 8:00 in the evening and I immediately started putting it together. Once the kids noticed, they all wanted to help and the neighbor kid even came over and joined in. My eight-year-old daughter loved putting them together with me. She read the instructions and told me what pieces go where and I screwed the pieces together. I love how firm it is and the depth of the couch. Couldn't be happier with our choice.
Purchased a sectional for our guest space back in February. To be honest, I was a little unsure when I was assembling the pieces. I worked in a "high end" furniture manufacturing plant for years tying and assembling furniture and had never seen anything quite like the Home Reserve design.
To my great pleasure, the assembly was easier than anticipated and very sturdy. To top it off, recently my daughter-in-law accidentally broke one of the seats and Home Reserve agreed to send out a replacement with no questions, or hassles! Great company, great customer service... can't say enough good about these folks! Highly, highly recommend.
Thank you for your kind words! It was our pleasure to get that replacement part shipped out to you. Feel free to take advantage of our 10-Year warranty on all wooden frame and metal and plastic hardware any time you need. We understand that life happens and a broken piece shouldn't ruin anyone's day!
I purchased my TUX sectional with the pet fabric in 2019. It has been moved 3 times, had wine spilled on it, pets all over it, and still looks amazing! I love that you can also order new fabric for when you get tired of the color or just want to switch it up! Highly recommend. Plus, it's cheaper than buying a normal couch!
Thank you for your comment! We are very glad your Maltese fabric has served you well, it's a great fabric for the everyday perils furniture can go through. We thank you for your kind words, and look forward to serving you for many years to come!
We recently ordered a sectional with the retriever bisque fabric. The product was shipped in record time and the fabric was beautiful. The sectional was well constructed and the instructions on how to put it together were easy to follow. The fabric we chose is advertised as pet friendly. We have a chocolate lab put haven't put it to the test yet. We are very pleased with the product and will recommend Home Reserve to others. Thanks!
I've lost track of how many years I've been using this furniture, and of how many different sets of covers I have ordered. (Sometimes when you move you find that what you have doesn't work in the new place.) This time I ordered new covers that would help brighten up my family room, and as usual, Home Reserve didn't let me down. The new covers arrived this morning...earlier than i expected... and as always, they're perfect. Thank you so much for your good service and your good service!
You are very welcome, it is our pleasure! We are very grateful for your loyalty over the years, and look forward to many years to come!
We got our furniture put together on Saturday, well 2 days after putting it together...2 of our dogs got sick and were puking everywhere. I didn't realize they had thrown up on the furniture until many hours later and even though it had dried in spots...I wiped it about 3 times and off it all came! You can't even tell! Amazed! You have a customer for life with me!
We are very glad to hear it cleaned up well. The Retriever Fabric is great at reducing stress about spills or messes. We so are so glad you're pleased!
My wife and I are very impressed with our Jovie sectional! We had been looking for a couch that fit our family room and the storage was a huge draw. The sectional shipped lightning fast (ordered on a Saturday and got it on Friday).
Putting the couch together was very simple but would strong suggest using a rubber mallet, cordless drill, and if you're able to get help with the cushions, that will make life a lot easier. All in, it took about 5 hours to assemble 3 ottomans, a corner piece, a right arm piece, and 5 armless seats.
Unlike how some other build-it-yourself furniture can feel, the couch is extremely solid and honestly an engineering marvel. Cushions are definitely firm, as Home Reserve notes, which is what we prefer though they will soften over time.
Very impressed and only three minor critiques would be:
1. You may want to construct the couch in a garage or outdoors, and then carry it in piece by piece, as the wood flecks get everywhere.
2. Home Reserve should definitely produce liners, at least of the bottoms, of the storage compartments. I would definitely have been willing to pay a few bucks more, per piece, to have custom cut liners that cover the wood from getting on every blanket. We are going to buy tool box liner and just exacto them in, but those should really be an add-on option, pre-cut.
3. The storage is definitely nice, but the ottomans tops have two pieces of wood in them, so it can be a minor annoyance putting them back in place properly.