Customer Service

Contact us with any questions or service issues that come up. And thanks for
being part of the Home Reserve furniture revolution.


Beauty Tip Videos
Tips and tricks to make your Home Reserve furniture its most beautiful. > Click here.
Furniture Footprints
We have paper printouts which will show you the exact fit of our furniture in your room. You could also figure that out by using the dimension information on our site, but the print-outs are fun to use and very visual.
More on Furniture Footprints
Fabric Exchange
Here's a check list for doing a fabric exchange. It's like having an insurance policy on decorating worries and it's a Home Reserve exclusive!

Assembly Information
We ship all our products by UPS. The furniture will be delivered ready-to-assemble in conveniently sized packages. Printed instructions come in every box. Click here to see the instructions and get more information on assembly.
Style Conversions
After you’ve purchased Home Reserve the style of your furniture can be converted/changed to several other of the styles. Sectional layouts can be expanded or taken apart and made into freestanding sofas, loveseats and chairs. Contact customer service and we’ll lead you through the steps in making these changes.
Foam & Fabric Parts
We're often asked if our customers can replace individual pieces of foam or fabric in case the dogs chews it up or something. Yes you can. You don't have to live with an accident, you can keep your Home Reserve furniture going a long time! Call us and we'll lead you through it.

"Enhanced" Foam
The foam will be firm when you first get the furniture. It will soften nicely over the first months. If it ever seems to be getting too soft, you can order replacement cushions. We also have an enhanced foam option that you can get at the time of a new order or as replacement seat cushions. The enhanced foam is called “high-resilient” and it is the foam used on sofas costing over a thousand dollars. It increases the price of a Home reserve sofa by $65-$85. Call us and we can get you the enhanced foam price for your specific style and item.

Newsletter sign up
We'll let you know when we add new fabrics. > Sign me up
Product Returns
Here are repacking guides in case you want to send the furniture back to us. Before returning an item call us to get a return authorization number from Customer Service.