I received the first piece of my sectional sofa, the arm-less section, the other day to tryout. I had fun putting together all of the pieces and making a chair, glad that gloves were included. Assembly and upholstering took about an hour all together. The instructions are well laid out for even an inexperienced person, can follow clearly. My girlfriend is still skeptical, but I enjoy it and will be ordering the rest of the sectional.
Just wanted to express my appreciation for the wonderful customer service and the beautiful new covers for my Monroe loveseat and sofa that I ordered and recieved recently.
I've had both for 6 years now, and the Hondo creme covers are absolutely gorgeous - both sofa and loveseat look like brand new pieces of furniture. My daughter, our cat, and I LOVE our Home Reserve furniture. Definitely I would recommend your wonderful company to anyone.
I wanted to tell you how pleasantly surprised I was when I contacted your company because one of my kids broke my sofa. I would like to set the stage by saying that about three years ago I was TOTALLY broke and needed a new sofa. I had to find the most economical piece of furniture available and it creeped me out to think about getting something from the Good Will store or something used because I was worried about bedbugs, etc. Anyhow, I was on line searching for options and I said to my boyfriend, "All I want is just a cheap, sh**-y sofa". As a joke he typed that phrase into the search field and Homereserve.com was the first thing that popped up in the search. (I am not sure which keyword was a match, but that is a true story). Anyhow, long story short, I was able to find a really NORMAL, functional piece of furniture that I could afford. Because of the low price, I didn't have much hope for it lasting very long. Boy, was I wrong. This is the BEST thing I ever did. At the time I got the sofa I had three crazy dogs that insisted on LICKING the sofa all the time and they were always full of mud also. It was totally disgusting. Before getting my sofa from Home Reserve I used to throw sheets over the old sofa so keep it from getting dirty and smelly from the dogs. I was very happy when I saw that you had covers that were WASHABLE!!!! Dog owner's dream sofa! So I still thought this probably would just be kind of a piece of junk and it wouldn't last very long. Well, again, was I wrong on that one. I only have one dog left, but I still wash the cushion and pillow and armrest covers at least once a month. They still look brand new. Also, a couple weeks ago, one of my step kids plopped on the sofa real hard and broke one of the boards. I don't mean that they just kind of plopped down on it--they are BIG kids-teenagers- and really banged down on it really, really hard. One of the pieces on the back cracked. I thought I was going to have to buy a new sofa or something. I couldn't remember the name of the company, so once again, I went to the internet and typed in the same phrase I mentioned before. Once again, Home Reserve popped up! I contacted your customer service department by e mail to ask if I could purchase a replacement piece. They got back to me the next day and told me that I had a 10 year warranty and they just shipped out the piece that the kids had busted!!! It was here like a day later. I thought it was amazing on several levels--First of all that they didn't try to take advantage of the fact that I didn't even know I had a warranty and try to charge me for the replacement piece, second of all that the response was so quick and third that they over-nighted the piece to me.
So I realize this is kind of a rambling correspondence, but I was so happy that they did this and that my sofa is now fixed and I don't have to purchase another one (because I am still totally broke!). I am usually not very complementary about customer service experiences because for the most part, customer service is pretty bad these days, but the experience I have had with your company has been totally awesome and I just wanted to let you know how much I like my sofa and how happy I have been with dealing with your company.
Hope you have a great day and a happy holiday.
Just finished assembling the 5 piece Laney sectional for an area in our basement where our granddaughters can play video games and watch TV with their friends. It looks great and they love it. The modular design was perfect since regular sofas won't fit down the stairs. It is really comfortable and I wish I had known about it before I purchased the much more expensive and very uncomfortable sofa (purchased on line) in our upstairs family room. This is a great company which provides prompt replies to questions and ships quickly. One of the best thing about them is they manufacture their product in the USA. IKEA had better watch out!
Again, I can't say enough about Home Reserve. I purchased an entire sectional back in 2010. I have enjoyed it very much. The quality, the storage, size, everything. Recently I fostered a dog that chewed up the covers on the cushions and got to some of the foam cushion too. Oy. Anyway, I called, got the replacement covers I needed and the foam cushion. Went with a different matching fabric for the cushions and wow is it beautiful. Feel like I have whole new living room, very nice change. If you are thinking about this purchase, don't hesitate. Great investment. Great customer service. A+++ company.
I just received the first piece of my sectional, I want to try out the furniture before buying the rest. I am looking forward to assembling the Armless and trying it out this weekend. I have been looking for a sectional that was inexpensive, durable and can be expanded on...the only one that I have found that meets these requirements is Home Reserves. I have checked sectionals at the large furniture stores and none of them offer a 10 year warrantee, let alone a risk free trial. I especially like that each piece is a storage unit, my girlfriend and I live in a small apartment and space is an issue. I will update everyone after I put the Armless together.
This was my 3rd Home Reserve order - this time a loveseat for my basement man-cave/music room. Once again, I was thrilled with the quality and appearance of the furniture. What inspired me to again post on the guestbook, however, is fact that it is obvious that the Home Reserve folks pay very close attention to their customers. The only complaint I could imagine making about the previous pieces of furniture was the way that different sections were connected. This was improved using the new, simplified wing-nut solution. I never cease to be amazed with the engineering and quality of this furniture. In a world of over-priced cheap stuff, it's so refreshing to be able to get such a quality product for so little. I recommend you to everyone, and several friends and family members are now home reserve owners - thanks again!
We recently ordered a black leather sectional. We emailed and asked if we could get it shipped to us asap, so we'd have it for Thanksgiving. The company was very accomodating and kind. We got the boxes (11 in all - yikes!) and assembled the sectional in about 5 hours. The section has 2 corners, 6 armless, 2 sides and an ottoman. The kids loved being part of the assembly - we took lots of pictures and made it a fun family project. We have absolutely loved this sectional. We are very impressed and will buy more furniture from HR in the future.
I wanted to let you know how very happy we are with the purchase of the Laney love seat and the Black Kirby fabric. I am remodeling both of my daughter's homes (interior and only one at a time), and had been searching for the perfect love seat for my daughter's office. She wanted 'fun, feminine, colorful' in her office. I was extremely distressed over not finding what I wanted - just one of those 'when I see it, I will know it' moments. During a web search, your site came up and lo and behold WHAM! There it was - a beautiful, soft designed sofa with the perfect measurements, and fabric galore to choose from. I chose the Kirby Black and the love seat is absolutely stunning! My daughter is thrilled with the choice and could not believe it when I told her 'dad and I put it together in about an hour and a half'.
We did review your videos prior to purchase - he is rather handy to say the least and was absolutely amazed at the precision cuts, the ease, the clear, concise directions.
Thank you for making my life easier and my daughter's office perfect! I will be purchasing additional pieces as I continue onward remodeling.
Really like my loveseat, at first it was a bit overwhelming , but finally got it all together and was proud of my finished product. I like it so much until I will order the matching chair. I am very pleased with the quality of your merchandise. What a creative way of designing great furniture. Thank you for such prompt service.
We made our second purchase from Home Reserve and I just wish I had purchased furniture like this when I was younger. To be able to replace individual pieces of fabric to replace anything that gets damaged when needed, being able to enlarge the seating system over time is just great. We first bought a chair and a half and a loveseat. Now that we have more room we ordered corner and armless pieces and made a U shaped sectional that fits our small livingroom perfectly. The customer service rep was most helpful and kind. Like I said, I wish I had been purchasing and using this furniture long ago.
I will say, I underestimated the weight of the boxes. They are heavy. That aside, once I got my boxes upstairs, the steps to assemble were so easy to understand. I put the whole thing together by myself in about four hours. The only tools I needed was a drill with a phillip head screwdriver and a hammer to tap in the pieces. I purchased the LaPaz saddle leather laney couch. It looks and feels fabulous! Thank you for such a great product!
my husband and i purchased a sofa 5 years ago and we love it. Living in an older home we had a problem with conventional furniture because our doors are so narrow so this was the way to go for us. It has been 5 years and we still love it, we are getting ready to order a new cover for it and order a love seat to match.
My son also ordered a sofa for his bedroom and loves it as well.
We are very happy with home reserve and would highly recommend it to anyone.
Fascinating example of American entrepreneurship.
I built something like one of your sofas when I moved to CA 22 years ago. Used as a bed but it had underneath storage and bookshelf end pieces. I used a mattress and some throw pillows as cushions,
I have never seen anything like it on the market but I did not consider the opportunity. Great job of refining the concept, assembling the necessary resources, working out the potential problems and addressing the questions that customers have.
BTW I will undoubtedly be purchasing one soon.
NEVER thought we would be able to get a sofa in the basement after the built ins were added to the bottom of the stairs...guess what... the sectional boxes were not heavy and moved perfectly around the tight corner! The sectional was easy to assemble and looks fabulous! Just ordered an additional piece because there is plenty of room!! Thanks
I just got a Laney Chair-and-a-Half and a Standard Ottoman in Hondo Apple for my 9-year-old daughter's bedroom and they are both AMAZING!! She is an avid reader and needed somewhere to cuddle up with a book or even hang out with friends, and had a space in her room that this chair fit into perfectly! She LOVES it! The ottoman was a breeze to assemble - took me maybe an hour - and the chair-and-a-half took a total of 5 or so, but very simple and easy-to-follow directions and everything was labeled so clearly! Not complicated or difficult at all! Yet very sturdy and a "real" piece of furniture! It took me a little longer, though, because I lined the entire inside storage areas of both the ottoman and chair with pretty contact paper and matching paint so they were smooth and easily-cleanable and pretty for her. I highly recommend doing that! It looks amazing and is very functional and was not hard at all, considering the pieces are mostly flat and since the instructions are so clearly diagramed and laid out, you can even figure out where each piece is going to go in the finished product and contact paper it first before putting it together to make it easier! The Hondo Apple fabric is wonderful! Very soft and fuzzy and comfortable, yet durable and cleanable! Love it! It's not quite as bright grass-green as it appears on my computer, but we are thrilled with the actual fabric color - exactly as it says, an 'apple' green. I love, too, that it feels very microfiber-y soft and velvety, but doesn't get those annoying stripes and handprints like a true suede-y microfiber does. I also love how perfectly the covers fit on - it does not look like a 'cover' at all! There isn't a wrinkle or bunch or any clue of a cover anywhere! It looks like it came that way! All in all, I am really truly impressed with the company, the selection, the ordering process, the shipping costs (less than a quarter of what other sites were charging!) and speed, the ease of assembly, the fabric, the quality, the value, the sturdiness, and the finished product in general! Will definately be coming back for more in the future!
Just bought brook style sectional and I love it just right for my small living room. Can't say enough about it I love it and its made in the USA. Which is the best thing.
I bought a sectional 3 years ago and just want to express how happy I am with it. I bought the altima pet care fabric (aqua) and it is great. You can wipe stains and hair off with a wet washcloth. It is wonderfully soft and comfortable. The only negative was that you do have to be ok with the osb board smell for a few weeks when it's new. But the storage underneath is great and I would definitely buy another couch from them. It's especially great that you can buy replacement covers or pillows, if you need them or change covers to change colors if you want to.
I ordered and assembled most of a sectional in the Fall, have been waiting for my tax return to come in to finish it. The assembly was extremely easy. I used a power drill and had no problems. The only minor glitch was that some of the holes used to bolt the sectional together were not all the way drilled through, but that was easy to fix. My 88 y.o. father, who is Mr. Fix It, was very puzzled by the design of the frame but ended up getting involved in the cushion stuffing and eventually the couch sitting. It was somewhat difficult to get him off the sofa, actually. Over time, the cushion I sit on the most has become almost too soft, but I think it's partly because there is nothing up against one side of the cushion (I needed another arm), so it has a tendency to slide off. I have 2 cats and they report that there is nothing better than sleeping on the sectional with the wood stove going. It will be even better when the left arm is in place because then all of us can stretch out by the wood stove and I won't be fighting them for space anymore. The color I chose was Hondo Grape, which is a dusty maroon and I like it very much. So far, cleaning the fabric (I have a long-haired, white cat) has been very easy, I just vacuum or use a damp cloth. The biggest hazard really has been that once I get the boxes, it's hard to do anything else but spend whatever time it takes (an hour a section is a good estimate)to put it together.
I ordered my sectional about 2 years ago. Recently my dogs were playing on it and managed to break the arm. When I called to get a cost on the replacement board, the woman I spoke to was very nice. She told me it was covered under my 10 year warranty and will send the replacement. We have been very happy with our sectional. Other then my 2 large labs breaking it. It has held up against 3 plus children, several guests, and a few foster dogs. Very well made product. Couldn't be happier with it. As well as the service from home reserve, wonderful people to deal with. I wish more company's were ran this way. We will continue to buy our furniture from this company. I just ordered a new cover for my couch as well, looking forward to getting it and showing it off.
I just finished putting my sofa and ottoman together. I am so thrilled with how it looks and how comfy it is to sit on. My old sofa was getting so hard for me to sit on comfortable. I needed a new one and after much looking around, I'm so glad I chose Home Reserve. Delivery was exactly on time. Putting together was so well explained and easy. And the end result is just cozy as can be.
I live alone, in the second floor of my apartment. If I can get those boxes up the stairs and put it all together - any one can. Thank you so much!
I've had my hondo apple laney couch and honda grabe armless looseback chairs for almost 3 years. Yes they are bright colors and my mom was a skeptic at first. You try living in bland dorms and apartments and see what you come up with! One of the key reasons I chose home reserve was the color choices. I really wanted a colorful sofa set and couldn't find any reasonably priced until I stumbled on home reserve. The fabric swatches were amazing!
My furniture has survived apartment living, storage (in my dad's so not weather tight shed), moving into my first house, adoption of two puppies, and the 2 year old I babysit. Thanks to the puppy stage, I've had to replace some pieces of the couch and am about to completely recover them. The ease with which home reserve worked with me to replace the damaged pieces was wonderful. I don't worry about the two year old's spills or the doggie messes when I get home for a weekend away, everything is washable or replaceable... I can't imagine any better deals at any of the local furniture stores, especially when because my dog shows her separation anxiety by shredding pillows! or couch cushions!! (almost broke her of the habit!)
Give Home Reserve a chance, you will definitely fall in love with their furniture! Believe me, the investment is so worth it!!!
Recently my husband and I bought a sectional, some throw pillows and a chair and a half from home reserve. First off I want to say that the customer service I received was AMAZING! I really wanted a specific fabric that had JUST been retired so they searched their warehouse for it and managed to find enough to put together all of the throw pillows I had requested. Also, when we placed our very FIRST order for just the chair and a half we were in the process of PCSing and had no furniture at all. I called up customer service to find out when our chair would ship and they rushed it out of the warehouse for us and it was with us in 3 days. Amazing right? Now THAT is the way customer service should be! We had no problems at all putting all of our pieces together and they look fantastic!
BUT the one big thing I have to say right now is I am potty training. We had an accident on the couch today and ya know what...I stripped the cover of the cushion right off and tossed it in the wash (we have the Altima Hickory FYI) and pulled it out, popped it right back on and TADA! My couch is clean. CLEAN! Do you know how nasty my last couch was? It was impossible to clean and therefor not child friendly in the least. This couch is my new best friend. Not only does it look stylish but I can clean all the grub my children place on it and I don't have to sit there and wonder what kind of new mega germs are breeding in my couch.
Thankyou Home Reserve! I am now a believer! (oh and the 2 guys who helped us put the sectional together are ordering from you aswell. We have decided that these are the only couches military members should own!)
I just finished putting together my first Home Reserve couch and couldn't be happier! I live in a small apartment in New York City and this was the perfect answer. We picked out and designed a sectional that allows for maximum seating in our small living room. One thing I was really impressed with was the customer service, I was concerned about delivery timing and called sandy about 6 days after ordering. She told me she would do her best to expedite the order and I got an email the next day saying it had shipped! The couch took about 3 hours to put together and I am so impressed by the quality and look of the material. I will recommend this to
Friends and only wish I had more pieces to test out!!
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Choose your style, fabrics, and make your own sectional arrangements.
All Home Reserve features are standard on every item.
We make it easy for you to get what you need, both now and in the future.
Lots of people. They’ve left messages in our guest book and told their stories.
Home Reserve has theBBB highest rating!As of 07.23.2016
Discover how Home Reserve is doing our part to help you do yours.
Order a single sectional armless unit in any style and fabric and it is AUTOMATICALLY enrolled in our risk free trial.
You don't need to do anything else!
(The armless unit is the basic building block of all sectionals. Adding arm and corner units completes your sectional.)