For Customers of Home Reserve. Here's an idea. We'd love to see a picture of how you have utilized our furniture. Just create a comment and upload a picture;-)
Share your comments about Home Reserve. We’ve just added this guest book to the web site. Opening page was November 8. 2004.:)
It seems most of the people are very happy about the products purchsed at HomeReserve. I am currently looking for a loveseat and found out this website. The price is very reasonable, and lots selection. Because it sounds so perfect, I am just curious if there is any drawback or it's just so perfect like what everyone described. It would be great if someone share this.
I would appreciate if there are anyone who are living around South bay area in California and can let me take a look your Home Reserve sofa/loveseat, so I can make a decision to purchase it. (Please email me if you can let me take a look)
Oh, last question, since I am a single woman, is it difficult if I do it by myself?
I have had my monore loveseat and sofa for about a year now. For Christmas, my parents bought me an ottoman (which is big enough for both my Shiba Inu dog to lay on and my feet)
Anyway, my Shiba decided that she wanted to chew on the part of the fabric today. Calling Home Reserve's customer service was one of THE most pleasant experiences that I have had with customer service (and I work in customer service) Please, please, please never outsource your customer service. Your associates are Great! Please let Sandy know just how awesome she is!!!!! ;1 ;2
Got our new couch and have it together. I did asembly and I want to praise you on directions they were great also with something like this you usually have something that doesn\'t fit or work right but not with your products. Everything worked out great and we are happy.
Shirley did upolstry and everything fit great also.
THANK U & keep up good work
Just a note to let you know we now have our sectional all put together (on the laminate floor I got finished on time and we really like it!
The instructions were easy to follow and the whole sofa (8 pieces) went together in less than four hours. The fabric was exactly what we expected and the fit and finish are top notch. The sectional has been the place to be in our house all week.Thanks for your great service, perfect product execution and customer value. <<< All cliché but they fully apply to our experience with Home Reserve.
Here s to many more years of success for your company! A Great Hoosier Business!
Russ and Karen
Thank you Home Reserve! ;1
My couch arrived yesterday and I was so excited. I put it together in a little over an hour - so easy! It looks great and is very comfortable! I'll be ordering a chair and ottoman next!
I would also like to thank Home Reserve for their excellent Customer Service. They answered my initial questions very quickly. The delivery time was as promised.
I will be recommending you to everyone I know.
Hi, I received my loveseat today and I am quite pleased. It was put together in no time at all and the material is really pretty. I am a seamstress and I am impressed with how well the fabric fits! If this loveseat holds up under use, I would gladly recommend your product to anyone.
PS. Who would have thought you could get a loveseat in two boxes.
; Thank You Again, Theodora J. Sadlowski
I ordered a love seat and chair for my apartment and can't believe how happy I am with both.
I also want to add that the people who work at Home Reserve are very professional and courteous. I will be recommending HR to friends and family.
Thank you again.
Just wanted to thank you for your awesome help in decorating my daughter's bedroom. We received the chair and ottoman yesterday afternoon and my 12 year old daughter put it all together herself! The colors worked beautiful with her newly painted room and bedspread.
Thanks so much for a fun awesome project and great customer service.
Some time ago I order the Classic Loveseat. It was delivered promptly but I delayed in putting it together. I finally started the second week of March. Everything was great and I was surprised at how each piece was numbered and the ease things were going together. I had a problem with one piece and talked to customer service and received a delivery the very next day. The same thing happened with the right side and again prompt service. The end result is this BEAUTIFUL loveseat; I bought the black-on-black swirl pattern. The picture of the fabric does not do it justice. And being a single women, it was so easy for me to put together by myself. I will at some point be adding to my collection by adding a chair, just not at this time.
Thank you, thank you! You have a new fan of your company. What a brilliant concept! ;1
I am, over all, very pleased with my Home Reserve purchase. We had a few glitches getting our sectional and ottoman, nothing major, but when you\'re so excited about something it really makes the waiting difficult. I assembled all five pieces almost entirely by myself (my hubby did put in a couple of the screws, but that\'s about it). Not hard at all. The Altima Thyme pet care fabric is so soft! The color is perfect for our livingroom. I\'ve had to spot clean it with a damp cloth, due to some children with runny noses (yuck, I know). But it cleans up in a snap. This was really the perfect solution to a seating situation for a large family (5 kids) and a small living room. We will deffinately come back for more in the future.
PS- I tried to post pics, but it didn't work. I blogged about the couch (I'm that excited about it!) Check it out!
I received my armless sofa 3/4/2010.Put it together in a couple of hours.I love it--thank you very much.I live in a fifth wheel camper.Found your websight trying to find anything to fit in area where my old sofa was.Regular size sofas,loveseats and foutons would not fit.Could not afford to replace with sofas camper dealers were offering.Your sofa fit perfectilly and did not cost a fortune.It is very comfortable.Storage is awesome.Just wanted to let your company know how pleased I am and will be letting everyone know about your furniture.
I received my sofa, chair, ottoman and 4 throw pillows yesterday. At 4:30 my son (age 14) and I started the assembly process. We were completely finished with all the pieces at 7:30. ;1 They look wonderful, and we are extremely pleased. The value is unbelievable, and they are much more comfortable than I had imagined. I've attached a photo of our completed project...
Thanks for making such a terrific product!
Dear Home Reserve,
My husband suggested I buy a new desk for more storage, instead I bought two loungers and kept the old desk. My four young children fight over the lounger all the time. I chose Pulse Citron and it is a beautiful fresh, textured green that is neutral enough to go with anything. (The picture doesn\'t do it justice) It\'s a bit of a traditional fabric for such modern pieces, but the texture was similar in texture to my sofa. My only assembly issue was putting the covers on. My tip, besides the required cordless screwdriver for he frame, is to make sure you have all the smooth sides facing out. Also for HR, since the lounger seat is larger than the sectional seats it would be a great help having a three sided zipper. I must say, though, I pulled and stretched that fabric and thought I was sure to rip it, but it held up fabulously. And the great thing about having two loungers is that, by the second one, I was a pro at putting together the pieces and cut the time by at least one third.
Also HR, any plans to be able to customize a banquette at table height!
I just love my couch very orange! I did work on it alone and took less than 3 hours. When my husband arrived home he was very impressed with me doing such a job and with the beauty of our new couch.
Soon I want the loveseat. Thank you!;1
Right after my husband and I graduated college and got married, we bought a loveseat from home reserve. Although we were slightly skeptical about the quality of something bought online and assembled at home, we were greatly surprised. We 8-0 it!
Now, two years later, we are getting ready to purchase a sectional and we went straight for home reserve. You can't beat the price or the variety of fabrics to choose from, plus we know it wears extremely well!
Thanks home reserve for making decorating fun and easy! ;1
After living with our imitation leather (aka plastic) sectional for about 14 years, it was time to get a new one. I received my meager annual bonus at the end of January and we were finally able to start looking. We spent a Friday night, several hours on Saturday and several more hours on Sunday driving from store to store looking over what they had to offer and seeing what we could afford. We have very particular taste and knew exactly what we wanted but weren\'t able to find our \'dream couch\' at any price and the ones we could afford weren\'t exactly what we wanted. We never found one that we were above 75% sure on. Since we couldn\'t find anything at the stores, I went to searching online at a number of various websites and had the exact same problem: we could not find a couch that was exactly what we wanted at any price. We started to get really frustrated and we were not happy with the thought that we were going to have to settle for a sectional we didn\'t really want and would probably have to pay more than we could really afford for it.
THEN (trumpets sound), I stumbled on the Home Reserve website. It was like a dark cloud lifted off of our search. You mean we can design the exactly sectional we want AND choose the fabric AND it has built-in storage in each piece AND it\'s affordable? Of course, like many other buyers mentioned, it sounded too good to be true and we were skeptical whether it would look good, if it would be comfortable, if it would be durable, etc. I spent several hours browsing through the website looking at the videos, reading several hundred customer comments and trying to absorb as much of the info as I could. I felt like this could be the answer we were looking for and after going though the search that we had already gone through, we were willing to take a chance on Home Reserve.
I found the website on a Monday and tried to order several fabric swatches but there was a problem with the website. I called the next day and spoke with Sandy who explained the problem and placed my order for the fabric swatches I wanted and promptly had them shipped to my house in 2 days free of change. Thanks Sandy! We picked the fabric we wanted, decided exactly what pieces we wanted and in what style and the next day (Friday 2/5/10) I called in and placed my order with Sandy who was extremely nice and helpful. We got a 7 piece Tux sectional wrapped in Mission Federal fabric as well as a standard ottoman and several decorative throw pillows. All in all, we ordered 8 individual pieces and 5 throw pillows; no small order! I knew with such a large order, it would probably take the full 10 business days to get my order filled and didn\'t expect my order to ship until Fri 2/19/10. I was pleasantly surprised when I got an email on Wed 2/17/10 stating my order had shipped (2 days earlier than I expected) and was scheduled to arrive on Mon 2/22/10. I live in a condo complex and didn\'t want to have all of those boxes just sitting on my porch all day so I took the day off work so I could be there when the UPS truck showed up. Not to mention I was SO excited to get our new sectional partly because who doesn\'t love to get new stuff and partly because we had sold our old couch a week before for $50 on Craigslist to a college kid and we had been sitting in lawn chairs in our living room pending the arrival of our new sectional.
The UPS truck arrived at my front door about 1:30PM and I rushed to meet him at the door. FINALLY! It was here! He said he had 8 large boxes for me and started bringing them in. He commented, \'I\'m not sure what\'s in these boxes but they sure packed them good.\' I told him he had just delivered my sectional and he was blown away. I told him all about the Home Reserve website and showed him the fabric samples I still had sitting around. He said he & his wife had been shopping around for a new couch and would definitely be checking out the website. As soon as the door shut, I opened up the first box and started building.
As others have said, each piece was extremely easy to put together. The instructions could not be any clearer and all of the pieces fit together perfectly. I figured that with such a large order there would be at least one thing missing or messed up but nothing was. Every screw, every T-connector, every pillow, every piece of wood - it was all there and in 100% perfect condition. After I put together the first armless section, the instructions were so easy, I didn\'t even need them for the other 3 pieces; I just put them together from memory. Sometimes it was a bit of work to get the fabric on and straight in the right place but that just goes to show how exacting it fits. Once you do get it in the right place, it fits perfectly and looks great. Each section connected to each adjoining piece perfectly with the pre-drilled holes and supplied nuts & bolts. Once they are together, it makes for a nice, firm piece of furniture.
I kept working piece after piece and before I knew it, it was 7:30 at night and my wife was home from work so I took about an hour break for dinner. I only had one piece left: the modular ottoman. That took me about 30-40 minutes to put together, get the fabric on & attach to the sectional and then all I had to do was insert the pillows in the covers I had ordered and I was done. We stood back and looked at it andâ€¦â€¦â€¦â€¦..were amazed! It looks so wonderful! It is EXACTLY what we wanted. I know if we were lucky enough to actually find this couch in a showroom, it would easily be twice the price we paid even with the shipping costs. In all, it took me about 7 hours to put together 8 pieces and bolt them together.
Are there any negatives? I really wish the ottomans and the front-bottom sections of each sectional section had some padding instead of being just fabric over hard wood. It\'s a stubbed toe just waiting to happen. The only other negative comment I have is that now I have TO much storage room! I\'m trying to figure out what I can store in all of those extra compartments.
A few notes for prospective buyers:
(a) A power screwdriver/drill DEFINITELY helps. If you don\'t have one, borrow one.
(b) You will probably (almost definitely) need a hammer to get certain interlocking pieces to fit together.
(c) You will need a vacuum cleaner or a broom. Assembly leaves a fair amount of wood pieces on the floor especially if you have to sand.
(d) I would suggest sanding the corners of each wood piece that will come into contact with the fabric. It will make the fabric go on easier.
(e) I would also suggest sanding the edges of the lid to each storage area to avoid any future splinters.
(f) The cushions are pretty firm at first (as I had read) but I know they will soften over time and actually have already started to do so after only a week.
My final thoughts: THANK YOU to Home Reserve for designing such easy-to-build furniture and selling it at a super-affordable price. I am telling everyone I know about Home Reserve and are recommending them highly. Had it not been for Home Reserve, we would most definitely have paid much more for a sectional and had to compromise on both the style and the quality of what we wanted. With Home Reserve, we got the best of all worlds! With the money we saved, I was able to buy a new carpet steam cleaner so I could clean our carpets before the new sectional arrived. My wife used to be embarrassed of our old couch and avoided inviting people over solely for that reason but now she can\'t wait to invite everyone she knows over just so she can show off our new sectional. We are both thoroughly enjoying our new furniture and are sure we will continue to do so in the years to come. In a few years when we move into a bigger house, we will certainly return to Home Reserve to order more furniture to help fill the space.
Thanks again! ;1
I just received the sofa that I ordered for my daughter's apartment last week. It took a few hours to put together but the directions were excellent and the manufacture is extremely clever. My only suggestion is that the fabric was difficult to slide over the wood and the foam- perhaps a slicker inside surface would help. We have already given the web-site to a friend. My daughter's apartment door precluded any assembled sofa so this was just what we needed.
Thanks again and great follow-up from your customer service department.
After a snafu involving UPS mis-routing our boxes, we finally receivced our sofa today. I started assembly at 1:00pm and we were sitting in it for the first time at 1:50pm.
One word sums it up....WOW! AMAZING! COMFORTABLE!
Wait...that was three. And three that were well deserved. We are now contemplating whether it will be another sofa, or two chairs. ext payday will be the order date.
My roommate purchased one of these sofas for our college apartment because we couldn\'t fit a assembled couch through the doorway.
We used the furniture a lot and it held up really well. I was skeptical about putting it together but we put it together and it looked really nice!
I just finnished the love seat, my wife put the covers on and we put it in the motorhome!!
It fit, it works, and it is great!!!!
I ordered the Tuxedo soda, chair, loveseat, and pillows. I'm very happy with the construction of the items I ordered. The color wasn't what I wanted so I'm in the process of exchanging it. The customer service representive, Sandy was polite and professional. I'm very pleased with my purchase. My husband was totally against ordering furniture off the internet and putting it together, but now I believe he is your second biggest fan -next to me of course.
;1 Great product and excellent customer service. Thanks!
I received my Monroe sofa and chair yesterday. I put them together last night by myself. The entire process took about 4 hours. I am SO PLEASED with the outcome. I never thought it would look as good as the pictures. Well, actually, it looks bigger and better than the pictures! They are huge and very comfortable. You have a customer for life.
I have been shopping around for our new family room and I think that between price and function,..we will be ordering soon!!!;2
We have grandchildren and 2 cocker spaniels and I believe we have found the storage that we will need for the kids play things and fabric choices that will help us with our cockers also sharing the seating.:-)
Thanks to the AOL banner and my curiousity I had to check the web site. Glad I did. I could not believed this. It's simply the best!!! Everything you look for when purchasing furniture and much much more. Thanks for comming up with something we all need and utilizing the wasted space by turing it into storage. Prices we all can afford. Love it!
I let the boxes sit for several days and waited for the weekend, I was nervous about my ability to put a loveseat together on my own. IT WAS FUN! It took the full 2 hours because I get things backwards now and then, but everything was easily put together. I'm pleased that the numbers were cut into the pieces instead of being stenciled on.
Love the pet care fabric and I'm very interested to see how it stands up to the cats. I've already discovered how easy cat hair is removed. I only wish the seat was a little deeper.
At these prices I may be able to purchase summer fabric. Thanks so much.
I haven\'t even gotten the sectional I ordered yet and am already so glad I decided to order from Home Reserve.
I made a mistake when ordering and placed an order for an ottoman that would in no way match the sofa I ordered.(still not sure how I did that)
It only took customer service a few hours to correct a mistake that wasn\'t even theirs to begin with and to have my furniture on its way.
Thank you so much to all of the customer service team. If the product is even half as good as the service I will never regret buying for you.
#290 by T-A George
DATE: 12.23.2005 - 21:21
Thank you, Sandy! Your professionalism, courtesy, and patience is beyond human comprehesnion. You\'re an absolute asset and treasure to Home Reserve; so, it\'s no wonder that you\'re still with the company. I appreciate the smile in your voice, as you troubleshoot and assuage each customer-service and quality-control query.
I am absolutely in love with the Monroe Chair & Half (which is really a loveseat with one seat and back cushion, right?!). Both of them look beautiful. The Monroe Chair & Half in Hondo Sunburst looks stunning in my living room and absolutely compliments my newly-converted Monroe Couch with Hondo Apple fabric (formerly known as my Monroe Sofa with Ranger Twill Parchment fabric). As for the Monroe Chair & Half in Hondo Apple, I have created a reading nook in my bedroom. (I\'ve already assembled the frame and will complete it as soon as I finish this post.)
I\'ve noticed that with both pieces, Box 2 of 2 had two, minor issues. The T-connector in Part 10 does not align with Part 2; however, it did not adversely affect the stability or sturdiness of the fully-assembled chair. Unlike Box 1 of 1, Box 2 of 2 has mislabeled Part 13 as Part 12; therefore, there are two parts numbered 12 in Box 2 of 2. Again, this is a minor glitch, given the obvious differences between the two pieces.
Again, thank you for the speedy, top-notch service. My order arrived on Saturday before noon, and I was able to assemble the Chair & Half before my guests arrived. Everyone complimented my old and new Home Reserve pieces and were in disbelief that I assembled the sofa (converted to couch after my party), ottomans, and chair by myself. Needless to say, Home Reserve has fifteen to twenty, newly-minted, prospective customers.
Sandy, as a follow-up to our conversation, all covers for the throw pillows were in the same box (just as you thought). However, I forgot to order replacement arm foam for my Monroe Couch when I ordered the replacement ottomon foam. I will call you (yet again) and look forward to completing assembly and enjoying your beautifully-crafted furniture. Keep up the terrific work!
We just recieved our new classic sofa in the squiggle multi fabric today, and we are THRILLED! Assembly was more than just simple, it was a blast. Delivery was quick (the tracking e-mail was great), its incredibly sturdy, and not to mention super comfy. I already took a nap on it, and its very comforatble. I was also very pleasantly surprised by the plush feel of the fabric.
We just went through a nigtmare of a situation with a futon we bought that broke in less than a month, and we were horrified at the level of sevice the company provided. So far, your company has gone way above and beyond our expectations, which is a pleasant change. Thanks so much! We're looking forward to ordering from you again.
Our Classic sofa arrived last evening. We had it together in less than 2 hours and it is great.
I love it when a company exceeds my expectations.
Thank you for a great product and
a solution to narrow doors that does not look like a compromise.
I've got to say it: I'm impressed! I just recieved my sofa, and my chair. Now, my husband is currently deployed, and I'm here with my 11 month old.
I managed to get the sofa together in just under two hours, with a baby constantly stealing my screwdriver, crawling into the storage boxes, and playing with the fabric.
I only have a couple of complaints. A piece of the chair wasn't cut correctly, so I have to wait a couple of days to recieve the replacement.
On one of the cushions, the fabric wasn't sewn together terribly well, but a few safety pins are holding it together for now, and I'll be buying some thread soon.
And, last but not least... You don't carry my fabric anymore! My gorgeous charcoal grey sofa and chair... I just wish I could get the ottoman and loveseat in the same color now.
All in all, a great purchase!
:-0 THAT WAS THE LOOK ON MY FACE WHEN I SAW MY OTTOMAN COME IN A BOX, AND I KNEW I HAD TO PUT IT TOGETHER... THAT WAS MY FACE WHEN I TOOK THE PIECES OUT AND LOOKED OVER THE DIRECTIONS...
;5 ME PRAYING AS I AM PUTTING MY OTTOMAN TOGETHER, HOPING I DON\'T MESS ANYTHING UP...
;1;1;1 ME CONGRADULATING MYSELF UPON COMPLETION OF ASSEMBLING THIS THING ALL BY MYSELF...
8-08-0 I HAVE HAD IT FOR OVER A MONTH AND THIS IS HOW I FEEL ABOUT IT!!
THANX HOME RESERVE, U ROCK!!
We just recieved our new loveseat, couch, 2 chairs and 2 ottomans yesterday. (Classic style). We cannot tell you how pleased we are with these products.
- Like a lot of folks we were a bit worried about making such a large purchase, without seeing (& feeling) the furniture first. I can honestly say that everything exceeded our expectations.
- The assembly was extremely simple and even fun ! It took a lot less time than quoted. My wife couldn't believe that I had all six pieces assembled by the time she got home from work. Absolutely brilliant engineering !
- Home Reserve's Customer Service is 2nd to none ! Sandy in particular has got to be one the most helpful people I have ever dealt with.
- So far every friend or family member that has seen and sat on the furniture, has raved about how comfortable and expensive looking it is. In fact, my sister-in-law has already picked out what she wants, and will be placing an order soon. Keep up the excellent work ! ;1:-)
Your furniture is AWESOME! I have never seen anything go together so very well! .. Each piece (love seat, chair and Ottoman) went together in the exact length of time you said it would!
Fantastic!! Thanks for being here!
Hi Sandy--we are thrilled with our sectional sofa! We added a sunroom to our house and space was limited.
My sister found Home Reserve online for us and you were the answer to furnishing our sunroom. I\'m sure we\'ll be buying more furniture from Home Reserve. We really needed delivery within a certain period of time and you made it happen!! Putting it together was so easy. We couldn\'t be happier! Thank you for making this experience flawless.
I assemebled this myself ( my sofa) in two hours.. everything. and I'm not good with any of that kind of stuff.
I would suggest an electric drill if to save you hands ( I have arthritis) plus I'm sure it would have easily cut off about 15 minutes..
Its really comfy as well as sturdy ( I like really firm matresses etc)
Going to buy some more furniture to match now!
We have had our couch and chair with ottoman for two months now.
Both were easy to put together - we had them ready to sit on in less then 2 hours. The couch was missing a piece but, it was shipped within a week (and since it wasn't absolutely essential to the frame we were able to sit on the couch with out it).
Customer service was great - and we look forward to buying replacement covers sometime in the future to change the look of the room. I mean, how cool is that, you can change the color of your furniture without having to go out and buy a whole new set.
Only two complaints that I can think of:
First, the cushions are a little hard. They do soften after use however, they are still not completely as comfortable as our old couch was from beginning. I'm sure they will wear well but, if designers could make them a little softer it would make the couch perfect!
Second, the width of the seats is not wide enough. I have pulled them out two or three inches from where they are supposed to be and it still isn't wide enough for my fiance to lay comfortably (and hes not a big guy). I think these couches might be too small for a large man.
Other then that I am very satisfied and love the storage space! What a great idea
I just purchased the Monroe Sofa in Kid Glove Red a day or two ago...and I can not wait to get it. After looking at your site for many months, I know that my money has been well spent! 8-0
I will upload some photos as soon as it arrives.
Thanks for offering the most awesome product!
Last year, when we moved into our new house, I bought an entire living room set-- sofa, loveseat, chair, ottoman and four throw pillows. They were very easy to assemble, look great and are firm, but comfortable. (If you want squashy furniture to sink into, this is not the stuff for you.)
We have two teenage boys, a very large dog and a couple of cats, so our furniture had to be durable.
In the past year, the following have happened:
1. A couple of months after we bought the furniture, our older son dropped his completely full backpack on the ottoman and broke the lid piece which Home Reserve promptly replaced, free of charge-- KUDOS!
2. Our dog's claw slashed the front cover of one of our couch cushions. However, the slash didn't fray and was easily patched with an iron-on patch from the sewing store. It's completely unnoticeable (unless you're looking for the damage.)
3.The back cushions on the sofa, loveseat and chair have been used so much that they are now misshapen. They can be punched and fluffed to temporarily look OK, but the fill in them just doesn't want to stay where it's supposed to.
4. The foam filler pieces are kinda flimsy and fall through the space in the backs.
5. The velcro closures on the throw pillows had to be re-sewn.
However... I have machine washed and dried all the fabric on all the pieces several times and it still looks and feels brand new. This is the furniture we use most often in our home and it's come through much better than I thought it would. I will be buying another set to replace some hodge-podge, hand-me-down junk that currently exists in our family room. Soon, I hope...
All in all, great value, easy assembly, great fabric (kid glove is what we have) and very durable. I recommend this company and their products. ;1
I got my brand new Avenue Couch with kid navy faux suede fabric yesterday. I bought from Home reserve because I could not get the color I wanted for my couch in any of the big brand name stores.
My couch came yesterday. It took a while to assemble it though, nearly 3 hours for 2 people. But it looks great, exactly like the pictures. It seems nice and sturdy and is remarkably comfortable. The back cushions are the perfect height. My husband who has back problems loved it too.
Will write back in a month or so for further updates
DEAR HOME RESERVE,
PLEASE ADD ME TO YOUR GUEST LIST.
8445 LAS VEGAS BLVD. SOUTH # 1123
LAS VEGAS, NEVADA 89123
YOUR WEBSITE IS THE BEST OUT THERE. YOU GIVE US OPTIONS TO CHOSE FABRICS AND WE GET TO SEE WHAT THEY LOOK LIKE ON YOUR FURNITUE.
KUDOS TO YOUR WEBMASTER FOR COMING UP WITH A GREAT IDEA.
I SENT YOU AN E MAIL WITH MY INQUIRY AND HOPE TO HEAR FROM YOUR CUSTOMER SERVICE SOON.
THANX AGAIN FOR YOUR FAN-TAB-U-LOUS WEBSITE.;
I received my fabric swatches and the fabric appears to be very fine quality.
Just a tip for those of you considering the furniture on this site - DO ORDER fabric samples. They are only $1 each with free shipping. Since colors actually displayed on PC monitors vary so much, the color you see may be different that the actual color. I ordered swatches and my choice was much darker in person, but I still love it. I was also able to compare some floral patterns with the solid fabric of our choice so now I know exactly what to get. Have fun!:-)
I bought the Ebony Love Seat about 4 months ago and it's great and comfy. I love the fabric and that it's machine-washable; after I washed it the first time, it looked brand-new again! A lot of people got gloves with their order, which I didn't get, but still, my boyfriend only got 2 splinters. The assembly was easy (I was there the whole time) and he was able to finish it in about 30 minutes.
The only problem with the loveseat is that that foam that inserts between the gap on the top of the seat back keeps falling down so I constantly have to take off the back cover (meaning I have to remove the sides) to put it back on. Another thing is that I can now see the carpet in the middle of the love seat (the cushions don't cover the middle all the way in the back)-- maybe we use it too much!
All in all, I still think this was a really good deal and I'll be ordering a chair and ottoman soon! Hopefully, the foam for the gap won't fall down so much (maybe it needs to be a bit thicker/denser)!
My husband had handbuilt some of our other furnitre and was looking for plans to build living room furniture with storage space when he found your site. After reading the customer comments and smiling:-) at the complaints and applauding the way your company handled them, we placed our order on 12/17/05. Then I had email problems and thought I missed an email from you guys.:-0 I called Customer service on 12/22/05 and talked to Sarah.(She was great);-). She told me that with the holidays my love seat would ship on 12/23/05 and that I should receive it on 12/29/05. Well on 12/28/05 I get an email that the love seat was going to ship on the next day. ( Boy was I hopping mad, I wanted my furnitiure):-/. I tracked the shipment and the delivery date was 1/3/06.(I still wasn't too happy) UPS brought it and my kids brought it in the house. I went to work night shift and when I came home the next morning my old sofa is on the front porch.
Now for the praise, it's beautiful!!!! We bought Classic in Winston Hunter, it's comfortable!!!! I have shown your website to alot of people, I keep suggesting they give you a try, and I plan to place more orders with you, just not around the holidays. I am thrilled with your company, the products and your service. Thanks again.8-08-08-08-08-08-08-0
such a great Deal, i received a couch and love seat in fairwiew cocoa from my parents for xmas 8-0
so easy for them to give as a gift because they were able to have it shipped right to my door! also i ordered a couple other fabric samples (to take advantage of the fabric exchange OR to order the new PILLOWS!!) i was very happy to see that pillows are now available to match! and at such low prices. please hurry and get more durango boot because i think that the fabric we are leaning toward.;5
We got our love seat today. My daughter who is 16 and I wanted to have it together before my husband got home. We loved taking the padding out of the box. My son who is 7 loved it.:-U
I was shocked to see how detailed the instructions were. We followed it step by step and had it done in an hour and a half.
We had it done 5 minutes before my husband walked in the door. He was so proud of us. I liked that fact that you added gloves. Save my hands from splinters.
This isn't going to be the last piece we get from you. We are moving from our small apartment soon and plan on getting the sofa, chair and a couple of foot stools.
You should think about making tables and chairs also. I'd for sure get them.
This is a God sent.
I purchased the chair and ottoman for my husband this Christmas in Microfiber Merlot. Assembly was very easy and he loves it. I'm wating to order a sofa, loveseat, chair and ottoman for myself. I want it in the Durango Boot and so does everyone else because it's out of stock. Thanks for making such a great product.
We have bought a love seat, couch, chair, and ottoman over the last few years, and are super pleased with everything. We are appreciative of the great customer service as well and the 5 year warranty is terrific.
Thanks so much Sandy for your help, and everyone for our quick responses!!!!
I purchased a small sectional 3 years ago for a room in the basement.
I moved it upstairs into the living room a year ago and it was too small. Also the pattern I selected was ella cafe, ideal for the basement room but it was too busy for the living room. So I ordered 2 more center pieces in solid brown and changed the fabric on the end section to solid brown as well and voila, the result is stunning.I had alternated patterns with solid.
I do have to mention that 3 years ago the wood went together much better, no hammering needed what so ever. This time I pounded and pounded with a huge hammer to get the pieces to fit together. I don\'t have the sectional butted up against a wall and as a result the sections tend to move an inch or so, especially by the corner unit, exposing the pressed wood. I took care of that by painting the exposed wood dark brown. I know I can hook the sections together but I tend to rearrange on a weekly basis. As time goes on and with two dogs everything is holding up very well and I find everything very comfortable.The foam seats are supportive and it will take a long time to wear them down, while the cushions are cosy.I also purchased a sectional for my bedroom and I spend many lazy afternoons watching tv or napping on that furniture. I am working on designing seating for my library with HR furntiture as we speak.
I'm not one to do reviews much either. But this couch is super nice at any price let alone $300.
Not sure why, but it took my a little longer to put it together. But being space limited I unpacked as I needed the pieces. The most difficult was making sure I had the right fabrick piece for the proper assembly step.
I got lucky on the color even without getting samples 1st as it was perfect. This is in a smallish dedicated home theater. The previous couch/sofa was purchased at AFW (only used for three weeks), it is inferior in every way to the Home Reserve couch. No way the AFW cruddy sofa was staying in my ultra comfy theater I envisioned.
(required, but never shared, never made public)
Your City & State (optional)
Have a video you want to share with us? Upload it to YouTube, then paste the YouTube link directly into your story and it will automatically show up in your post.
Choose your style, fabrics, and make your own sectional arrangements.
All Home Reserve features are standard on every item.
We make it easy for you to get what you need, both now and in the future.
Lots of people. They’ve left messages in our guest book and told their stories.
Home Reserve has theBBB highest rating!As of 04.16.2014
Discover how Home Reserve is doing our part to help you do yours.
Order a single sectional armless unit in any style and fabric and it is AUTOMATICALLY enrolled in our risk free trial.
You don't need to do anything else!
(The armless unit is the basic building block of all sectionals. Adding arm and corner units completes your sectional.)