Our expectations were greatly exceeded!! We ordered the sectional on a Tuesday and it arrived on Friday! The sections were so easy to put together, the fabric is so soft, and the construction is very sound. We put together the entire 7 piece sectional in 6 hours! We put this one in our cabin in Minnesota and now plan to order another for our family room in Phoenix. Keep up the excellent work!
First off i want to say that Home Reserve is excellent! The thing that makes them excellent is a simple/affordable product but they excel in customer service! I purchased the Monroe Couch and Ottoman with fairview blue suede....
Let me start with the couch....
I received 2 boxes that contained all the couch contents... The wooden boards were easily numbered and the instructions were so simple and easy to follow.... I would recommend using an electric screw driver i did it all by hand and it was kind of long! All in all everything worked out beautifully and it took me alone around 3 1/2 hours to put together my monroe couch from start to finish with everything.. The cushions are a bit firm to start with but ive had the couch almost a week now and they have softened up...
The ottoman took a bit longer because unfortunately one of my boards got cracked in half during shipping... I had called customer service and they sent me out a replacement..
Sandy Wood the customer service person is excellent she should get a raise!!
Thanks Home Reserve
My house is a strangely shaped, cozy and creaky place. An artist's lair. I love it, but its downside is small, triangular spaces, where no normal furniture goes without a moan. A sectional seemed to be my only option for a comfortable living room, but I could nowhere find one that I liked, could fit, and could afford.
When I found the Home Reserve site, it seemed too good to be true -- affordable, you choose the style, the size, the fabric! I had doubts, so I read independent reviews and was reassured. Still a bit trepidatious, I took a chance and ordered.
When the fabric sample arrived, I opened the envelope with a loudly beating heart -- and melted. It was gorgeous. More beautiful than on the screen. It was velvety and soft and cool to the touch. I waited.
Then the UPS man knocked on my door again and hauled inside six boxes. Alright, I thought. Here begins a week of assembly. Next week I'll have a couch. I just hope all the parts fit.
I opened the first box at 9:30 in the morning and began work. Every section was complete not only with parts and instructions, but with gloves for handling wood and a sandpaper pad! The only words I could find in my mind were, "how thoughtful!"
I sweated through the hot day. I forgot to eat. One after another the sections of my new comfort were lining up at the wall. At 5:45 pm I was finished. Exhausted. Ecstatic.
A sofa and an ottoman were hugging the space as if they'd always been there -- plump, inviting pillows, brown and gold fabric that begged me to lie down. And so I did.
Next day I had guests. And the day after that. Last night I fell asleep on my sofa with an open book and the sounds of music.
We purchased 2 sets of furniture with Brooklyn backs for different living areas at the beginning of the year and are very happy with them. Because we wanted to add pieces to one living area to make a sectional, we kept in contact with Sandy periodically to see when the Brooklyn corner would be available. Imagine our surprise when Sandy called back one afternoon and told us Home Reserve would sell us a Brooklyn corner before it was even available to the public. We were ecstatic! The excitement turned to confusion when we received our corner. First, we ended up with 2 left side corner cushions (as opposed to a left side and right side). Second, the cushions seemed thinner than the ones on the rest of our sectional pieces. I called Sandy about the problem, and she said the new Brooklyn back foams are 1" thinner to accommodate a deeper seating area. She and Scott ordered new Brooklyn back foams to match our existing sectional pieces. To make a long story short, you will not find better customer service ANYWHERE! For those of you waiting for the Brooklyn corner, it is well worth the wait! Our sectional is very comfortable and provides plenty of seating in our movie room. Thank you Sandy, Scott, and the rest of the Home Reserve team. We appreciate all you've done and have spread the word on your WONDERFUL product and customer service.
I bought two Monroe loveseats due to a small living room. I also have 5 cats and 1 dog so I ordered the pet fabric. The furniture looks so classy! It arrived in 10 days and it took about 2 hours to get everything done. I am so very pleased and love the idea that I can change different parts if the cats scratch it up. I will be ordering more later. Absolutely love it!8-0
I recently bought an ottoman from you. It was actually fun to put the piece together! The directions were straightforward and simple; I especially liked the way the piece numbers were routed into the wood. No confusion about part numbers.
The Minetta Sage fabric was even nicer than I imagined it would be and so easy to fit over the furniture piece.
Your designs are very clever, user friendly, and COMFORTABLE.
Thank you again for a great product.
Dear Home Reserve; I just wanted to let you know how much I love the furniture I have ordered from you guys! I bought a Monroe couch (white cotton twill) for my daughter in April and we had it put together in an hour or so. It looks too fabulous and is so very comfortable. We loved it so much my roommate and I purchased another Monroe couch and two chairs for our own home in May. I just received it yesterday and we had it all put together in an hour and a half!! It is fabulous (cricket orange) and very comfy. I love the way you handle this business and the quality of product you provide. Good Midwestern work ethic!!! Thanks so much for your great service Sandy Wood) and your fabulous, affordable products!
I ordered the Laney chair and !/2 in Mission Chocolate. I must admit I looked at the website for several days before ordering...I just wasn\'t sure about a chair that you put together at home!? When I saw the video showing the they are very sturdy and will hold hundreds of pounds I decided to give it a try.
There was a little mix-up with UPS, I received box my boxes on two diffferent days. It took about 2 1/2 hours for us to put it together.
The cushion was a little stiff the first day or so but it soon started to feel really comfy. I was so impressed I ordered another chair and 2 ottomans. Can\'t wait for them to arrive.
I ordered a sectional because I could not fit a assembled sofa in my basement. They arrived in less time than I thought. I even had to explain to the UPS guy that the four boxes were part of a sectional sofa!
The first section took me about 45 minutes to put together. The fabric seemed to take longer than the frame. I was an expert by the time I got to the fourth section however. I guess about 2 1/2 hours total.
Instructions were excellent and this sofa is really cool.
The color was not exactly what I thought I ordered but it\\\\\\\\\\\\\\\'s okay.
I wish however, that customers could create a profile online to track orders and history. ( The web site is also excellent!)
Excellent product and AWESOME customer service! Easy to assemble; we put our chair together in 45 minutes. Looks great and is very comfortable. We will definitely tell all our friends and order again in the future!:-D
Just wanted to say thank-you for a beautiful product. I just received my ottomon, put it together and it is great? Your company delivered a good product at a great price, easy to assemble and delivered ahead of schedule. I will keep your company in mind for future purchases.
We just ordered a new couch, chair and ottoman. I was super surprised at how smoothly things went together. The microfiber fabric is a godsend for my family! I am very happy and love the low prices!
The only problem we encountered was that the seat lids for the couch were cut upside down, but as soon as we flipped them over, they were fine.
The sectional I ordered came within 7 days, including memorial day weekend.
I was worried because I can't read directions nor can I follow instructions.Surprise: Each item was as easy to put together as doing a puzzle with a 2 year old. After the second piece I stopped looking at the instructions. What I liked also was that every piece fit, there was no fighting with predrilled holes or wood pieces not to go together.
I have been bragging about this product all week to my coworkers and got them all excited.
The fabric fits really snug and there are very few wrinkles and the design of the fabric matches from one sectional piece to the other.
It's a wonderful item when you need seeting upstairs or in the basement.You only have to transport one box at a time (not very heavy) and build on site.
The sectional is firm to sit in but comfortable to lounge in because of the cushy back pillows.The fabric, I ordered micro fiber is to die for.
I am going to order more from this Company, you should as well!
My wife just recently purchased the sectional online, and at first I was a bit skeptical, I mean come on how can something for that low of a price besolid enough for a family of four.So when she said that it would be here in a few days I prepared myself forit.I opened the first box and thought, WOW ! they thought of everything,gloves, sand paper, and really good instructions, then I started assemblingthe sectional.O-man !!!!! it was great, the first piece went together really fast.. I loved it so much I called my sister and told her about it. She came over thenext day and helped me out with the rest of it , and now she wants to getone for her t.v. room. We love our new sectional, I am telling everyone we know about it. This is definitely the way to go, I am sold on it.
Thank you so much
My furniture arrived one week after you received payment. Which is way less than time than expected.
I had seen your web-site last year and since then I had been debating about whether or not to buy from you. I wasn't sure I wanted to put together another piece of furniture.
My bed, my bookcase, my coffee table, my DVD tower and my computer desk were all put it together yourself items. I don't mind it but I always have trouble with the instructions and wind-up doing something wrong and having to start all over. With DVD tower I put the base on upside down and had to take the whole thing apart and start from the beginning , therefore I was a bit hesitant about putting together more furniture. But, after reading all of the comments for this year and most of last years I decided to take a chance and besides with your prices I could afford a chair and love seat not just one or the other.
Well the instructions were great. I don't know how long it took for the chair and love seat because I stopped and had dinner and a glass of wine but I would estimate no more than two hours total. The furniture looks great and is very comfortable. I might get a different color later but for now the caviar is great. Thanks for a great product and such prompt delivery. I will recommend your company to anyone that needs quality furniture at a bargain price.
We had a very easy time putting together our chair. We are waiting to put together our 2nd chair and sofa until we move. I think this is so much easier than putting together those other ready to assemble pieces (bookshelves, desks, etc.) that you can buy from other stores. It only took my husband and I about 45 minutes to put it together. We will definitely be coming back to buy ottomans in a couple of months!
I absolutly love my couch! It is the perfect size and despite the firmness of the cushions at first they have soften up and it is surprising comfortable. I must tell you I was sketptical but now I will happily get in line with all the other people praising the product on this site.
My only complaint is that the fabric is the black pet care fabric which is supposed to resist stains and pet hair. The fabric attracts lint like crazy! I want a black fabric so I don't want to return it but that is the one negative.
Well, I just wanted to say how surprised I was when I received my Classic Couch today....all I can say is AWESOME. I received my sofa around 3PM & was finished completely around 4:30PM. Very, very, very easy to assemble (much easier than those Sauder-type products I'm sure many of you have purchased & put together - and much less aggravation ).:-D
We bought the Altima Latte Pet Care & the fabric is terrific, cushions are nice & firm & my wife & I are very pleased. We plan on buying a matching loveseat, chair & ottoman this summer.
I am not one to write comments unless I am truly blown away. Once I finished assembling the sofa, I was sold!!!
If you're hesitating to buy - take the plunge!!! It is well worth it for the value & quality you get8-)
I just wanted you to know that I received my order for 9 pieces. I was really surprised that they all came a week earlier than anticipated. So far I have assembled 4 of them. It is wonderful how everything is fitting together. I really love the Fairview Sand fabric. It coordinates well with some fabric I already have, which I plan to used to embellish the back cushions. Will send pictures when it is all finished.
>I read your story about how Home Reserve evolved. For about 3 years I have been exploring modular furniture, and finding most commercial products not what I wanted. I even found and developed my own plans to build my own living room furniture. Because I did not have enough time to actually do this, I just kept exploring the Internet for ideas. Finding your site and seeing how your products matched my needs was like finding a piece fitting in a huge puzzle. There is just not another company which has really worked out a design so thoroughly. Every detail and consideration is there. Thank you so much.
I purchased a Monroe sectional from Home Reserve about 3 weeks ago and from the very begining I feel in love with this company. Before I even recieved my boxes I was willing to recomend them based on customer service alone ( Sandy:-) ). Even When I made a shipping mistake they corrected it for me at no additional charge! I am pleased to tell you that My sectional came in 6 large boxes and my husband and I had it all put together in under 4 hours;1. Thanks Home Reserve for have a great product great service at a great price
We received our sofa and matching chair yesterday about 3 pm - three large boxes lined up in front of the door. Less than 1 1/2 hours later, I had beautiful new
furniture in my family room! My husband said that it was the easiest assembly he'd even done.
The fabric is soft and plush (we got the Minetta sage print) and it's VERY comfy to sit on! (I'm already planning our next purchase for our basement remodel that's now underway!)
Thanks so much for such FAST shipping, and such a great product. (My husband also wants me to say "thanks" for parts that line up perfectly!):-D
I picked up my Monroe sofa today (I am local to the Fort Wayne area, and Sandy was more than friendly and willing to let me pick up my sofa myself- they even helped me cram the boxes into my tiny car!) and I could not be happier. I am starting a new job, and I could not believe the prices when I found this site, local to my new home (I think it was fate ) I put it together by myself and had no problems whatsoever, it was really easy! I have told all my friends and coworkers, and some of them are looking into making their own purchases as well! This really is almost too good to be true...but it is as true as the sofa I am sitting on! Thank you for being such a great company- I'm hoping there's room in my apartment for a matching chair!
It took me several months before I decided to give it a try. We bought a classic chocolate couch and love it! It took my husband just over an hour to put together. Very Easy and came out looking great! The seats were really hard and that made us nervous but now two weeks later they are softening up. I was afraid I would feel the wood under me with no springs, but its not a problem at all. We are waiting for our tax returns so we can get a matching loveseat!
I received my faux suede pet care brooklyn style couch on 5/10, 6 business days after placing my order and love it!!. I was a tad unsure of how the back cushions would feel but they are surprisingly comfortable. It took me about 2hrs to assemble the frame w/ a regular screwdriver. The instructions were very easy!. The fabric does't really match so i'm going to exchange it and leave a comment about that process, which I hope is painless and simple.:-);58-0
Hi Home Reserve,
Just wanted to let you know we assembled our Monroe Couch yesterday evening. Took us about 2.5 hours. The assembly instructions were excellent. It was a lot easier than we thought. We love the corduroy blue color. Our children were very excited watching us put our new couch together. Even more excited when our work was done, so they could sit on it and watch their movies. We just needed a hammer and a Phillips screwdriver. It was fun. The only thing that was missing was a T connector for Wood Part Number 4. We wish you continued success. We have told our family ad friends. They just can't believe that a company like Home Reserve actually exists. We are so lucky we found you on the Internet.
Hi Jay and Marie, T-connectors have been sent out.
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(The armless unit is the basic building block of all sectionals. Adding arm and corner units completes your sectional.)