I wanted to say a big thanks to Sandy and all of the people at Home Reserve! We purchased a couch recently and drove to the factory to pick it up. Our Outback was not quite big enough to fit the two boxes in the back (with our two kids in the back seat). That was not going to stop Sandy and the guys in the factory! It was a freezing cold day, so they let us pull our car into the loading dock area, then helped us to strap one of the boxes onto the car. We didn\'t have anything to strap down the box, so one of the employees let us borrow his ties (we mailed them back the next day). I can\'t say enough for these guys.. the customer service is just beyond!
The couch came with very well-written instructions. It took us a few hours to put it together, and the instructional videos on how to put the fabric on the pillows are VERY helpful, make sure to watch.. it will save you some headaches.
Thanks guys! We\'ll be back for more
I am so glad I came across this website! I was recently in the market for some furniture for our playroom. I thought I'd end up with a futon (not a favorite of mine), but then came across your site and ended up purchasing your couch instead. I don't know what I like more - the storage, the removable covers (a necessity with 3 boys), or the price! I've bookmarked this site and will be back again.
Thanks so much.
Well, I just wanted to say how surprised I was when I received my Classic Couch today....all I can say is AWESOME. I received my sofa around 3PM & was finished completely around 4:30PM. Very, very, very easy to assemble (much easier than those Sauder-type products I'm sure many of you have purchased & put together - and much less aggravation ).:-D
We bought the Altima Latte Pet Care & the fabric is terrific, cushions are nice & firm & my wife & I are very pleased. We plan on buying a matching loveseat, chair & ottoman this summer.
I am not one to write comments unless I am truly blown away. Once I finished assembling the sofa, I was sold!!!
If you're hesitating to buy - take the plunge!!! It is well worth it for the value & quality you get8-)
YES! I got the boxes yesterday!:) The directions were AWESOME! I\'m a teacher and often find directions that are poorly worded, difficult to understand, etc. And having the actual number in each piece was fantastic - Seriously, putting these together would be a good job experience for elemetary age kids, or even adults in a sheltered workshop. I don\'t think there was one wooden connection that was hard to decipher. I would bet there is a training program somewhere that would love to assemble furniture like yours - for a nominal fee. It would be worth it to buyers with time constraints, as well as employment for people needing work.
The color - everything - is awesome!
Wow! Got home form work to find 2 boxes on my porch! Within the hour I had a new chair. (OK - I took an hour and 5 minutes to get it put together.)
Thank you. ;1
My love seat (covered in Paparazzi Multi) and my cats have been in close contact for 2 months now and I am happy to say there is not a snag to be seen! I was curious to see how micro fiber would hold to claws and I didn't want to spend a fortune to find out that the fabric couldn't handle it. So far, so good. I'll update again in a few months. By the by, I wasn't able to put my couch together because of an injury. Two relatives went to work on it, it was hysterical. Left to their own devices, it would have taken them days to get it together. Neither could follow directions. It took them 45 minutes to get no where. 35 minutes after I started directing them, it was done. They were very impressed with themselves.
Hi Purchased the chair first just to give everything a try. My daugher and I put it together and realy liked it. So just before Christmas we got the couch to match. This time my husband was intrested in the constrution and was quite surprized how well the furniture was constructed. Now we just ordered two more couches and two ottoman for the family room. I just 8-0 having the new furniture and will be able to change the cover to match the season.
Thank you so much.
Thank you so much! I absolutely LOVE my new sectional! It fits in so wonderfully in my expanding color scheme thanks to your fantastic designers and their suggestions! M boyfriend and I had set aside a day to put it together but when UPS dropped it off early I couldn\'t wait to put it together and did so in a couple of hours all by myself! It was so easy!
And the cat already made a mess on the fabric which we got out in no time!
This was our first experience with Home Reserve....And won't be our last...Love your furniture... really fun 'building' it.
Everything goes together so perfectly... Very strong, and the fabrics are just beautiful... We ordered Sectional pieces in Fairview Sand, an ottoman in Fairview Sand (and another cover in Kirby Lapis, also some pillows in Fairview Sand, Fairview Buff, and Kirby Lapis...They all look so
nice together... And since we have two large dogs (English Setters who love the sofa and occasionally allow us to set there) we found throws to cover the sofa that match the lighter blue in the Kirby Lapis and reverse to also match the Fairview Sand..
Also, Sandy in customer service was so helpful and made it fun to order for the first time...Thanks for being a very unique place to shop...
Sandi & Rog Bailey
Our boxes came on Friday, and by Sunday afternoon I had everything put together. (1 couch, 1 love seat)
I put them together by myself and it was really easy to follow the directions.
We are enjoying our new kid glove navy blue couch and love seat.
I will certainly pass on this website to friends and family.
Thanks for the new furniture . . we are really happy with it!!!
Me and my husband just purchased a sectional and we are sooo very happy with it! We were kinda nervous at first but that totally went away after putting it all together (which was super easy to do!! and it is SUPER comfortable!!!
So thanks for the couch and it really was a great investment!!!
We have had our sofa for two years now and still LOVE it! I have not been back to the site in a long time and was so excited to see you have expanded your product line and fabric selection! One suggestion for the website: it would really be great to be able to compare one or more choices next to another one. For example, to see photos of all five chair styles at once, side by side. Or to compare photos of two different fabric styles on the same piece of furniture side by side. Or to see a couch in one fabric next to a chair in a different, coordinating fabric. Don't know if any of that is possible for a web designer to do easily, but it sure would be great! We will be ordering an entire roomful of your stuff when we move next year so I hope the feature can be added to the website by then!
Also: what happened to the great video of the kids jumping on the couch? It was one of the things that sold us on home reserve!
We had ordered a sectional from a furniture store for our newly remodeled basement, and the delivery men were unable to get the corner piece down, so I cancelled my order and stumbled across Home Reserve and was delighted with their selection and price.
Wow! We received our sectional today (7 pieces) after having ordered it just a week ago, and we\'ve put together 4 of the 7 pieces in about 2-1/2 hours. They look absolutely stunning. This is the most clever RTA furniture I have ever seen (and we\'ve put together a LOT of furniture over the past couple of months). I am honestly floored about how good the pieces look and how easy they are to put together (they even give you bolts to attach the sectional pieces to each other).
I will post a photo of the sectional when we\'re done, but bravo, Home Reserve! Very, very well done!!
I liked the style (Brooklyn), the price was right and I like the website. We ordered some swatches to see the fabric and that went well.
My husband was sold on getting the burgundy colored color. We made a scaled drawing of our living room and all the furniture and figured out what we could fit. We placed our order.
Alright, from here it just sounds like an advertisement but here it is...
The email sucks...I am still waiting for a reply to an email I sent but I did call their customer service. We couldn\'t figure out how to place the order properly so we called. We ended up talking to Brandon...the best customer service guy ever...he was so patient and kind and he made us feel like we were the only customers they had and it was very nice.
We got the couch in the mail yesterday...UPS brought it in and I hauled up one of the seat and I assembled it.
Here is what I think:
This needs to be off gased when received. Children should be removed from the area during assembly...infants should definitely be removed. Especially infants at risk of SIDS (remember prime time is 7-20 weeks). Maybe open the package and let it all air out in a ventilated enclosed room for a good several days or as long as you can handle. Pregnant women should also avoid it...people with asthma...really anyone who is going to be effected by compromised air quality. Once assembled with the fabric is on it isn\'t as bad...but again, off gassing it would fix that problem. We didn\'t off gas it but I really wish we had! We were just so excited.
The package comes tight in a little box and inside there are little packages...inside there are a pair of gloves. Wear the gloves! The wooden pieces splinter easily some are chipped from either shipping or some from the cutting. They do provide a little sanding pieces for the very end. I wish they would provide a dust mask as well. If you are prone to allergies or have sensitive burning eyes I also suggest goggles as quite a bit of dust is kicked up during assembling. (I didn\'t use them but I don\'t have that kind of problem.) I also put mine together on a rug to keep the dust and splinters contained and then vacuumed the rug very well afterwards. I also did this so it wouldn\'t scratch the floors.
Alright...so past that...assembly is very funny. It is a puzzle more then anything else. It is pretty easy and assembles in a snap. The pieces are numbered by cutting it into the wood...which I like...and oddly, putting 1 into 2 is about the hardest part. The directions don\'t say to but really a hammer is needed. (As well as a dust mask.) The directions are clear and among the four pieces I assembled there was only one little typo...one little screw plug that is needed to put in isn\'t colored in...but in the next picture it is and it isn\'t really a big deal. The pictures are clear and well done. The photos of how to put the cushions in are very clear and the written directions are clear as well. It is nice to have directions written in English as opposed to Korean that has been translated into English by someone whose first language is Swahili. Even so, I would like to see the directions a little more picture oriented (I\'m not sure how) only for faster assembly and for the benefit of non-English speakers...or those who are illiterate. The other thing I like about the directions is that, unlike other directions, these are written like you aren\'t stupid and like you don\'t assemble pre-fab furniture for a living. A surprisingly odd dichotomy I have encountered in assembling modular furniture.
Each piece (except the ottomans, which take less) take about 25-35 minutes to assemble.
There is also storage under each seat. I wish it was hinged...but I like the storage considering that I constantly have something I want to hide.
I also like the fabric. I got the pet care fabric...and I\'m glad I did as within 24 hours something was spilled and I didn\'t notice right away. when I did notice, it cleaned up easily.
I like that I can change the configuration on a whim...as we prone to rearranging our living room on a regular basis (about twice a year) this should be easy and fun.
I like that even though it is a large piece of furniture it is not bulky.
A couple of things I wish Home Reserve would attend to:
1. I wish they would include rubber things to put on the bottom of the plastic castors as the furniture tends to skate some on wooden floors. I solved this simply by taking some spare rubber matting stuff that you use to hold down a rug. I cut four pieces about 2 inches by about 4 inches...about the size of the castor. Once the castor was on the wooden piece, I taped the rubber matting onto it...using packaging tape but I assume any good tape can but used just make sure it doesn\'t go on the bottom. So far this works well.
2. I wish the cozy corner ottoman secured to the corner piece...I\'m not sure why it doesn\'t.
3. I wish one could get the extra firm high density foam on the corner seat. We got the cozy corner and while we wanted to get the high density foam, we didn\'t because we couldn\'t get it through out the entire piece...I feared it might be awkward in the future.
4. I wish they had a recycling program...or a reuse it program. I now have 6 pairs of gloves and 2 sets of directions that I do not intend to use. I plan on sending them back to the company in the hopes that they will reuse them. I suggest others do the same. I am keeping the extra screws and plugs in case I need replacements when we move the furniture around and what not.
5. It is not clear how to connect the modular ottoman to the rest of the sofa. The holes are in the frame but not the fabric. Nor are their directions that explain one way or another...hmmm
6. I am missing a connector and am hoping to call someone on Monday about it. Which is okay, I guess, since I\'m not sure how to connect it to the furniture anyway...
With all that said, WE LOVE IT! My son spent the whole day crawling on and off, standing, and sitting. My husband and I have been fighting over who gets to sit in the cozy corner and for the first time in a long time there is enough room for all of us to sit comfortably. I should also say that I have back trouble and sitting on this was very comfortable.
Oh and don\'t know what to do with all that left over cardboard?
Try making a child\'s rocker or even a table or a stool:
Craftzine also has a pattern on cat furniture using cardboard...a unique cat chair.
Since I couldn't narrow it down to just one nice thing to say, I'll make a list:
1. The design is very well thought out. The assembly process for the frame is sequential, logical and really simple. I've never seen do-it-yourself furniture that was this self-apparent in assembly.
2. The use of CAD/CAM to create precision-fit pieces out of Structurewood(TM) is impressive. Everything fit as advertised.
3. The instructions were exactly right. (I'm a technical writer by trade, so I know good directions when I read them.)
4. The inclusion of gloves and a sanding block was a nice touch--someone in product design gave that some thought. My hands thank you.
5. The fabric swatches don't do your actual upholstery justice. The cocoa faux suede is lighter, warmer in color, and has a much more suedelike texture than the samples. That was probably the best surprise.
6. The whole process took 2-1/4 hours, from greeting the UPS driver at the door to fluffing the final cushion--and that's working solo. I really expected more of a challenge.
Yes, I'm really pleased and impressed, from the thoughtful and informative website design, to the customer service and turnaround time, to the final product--especially since I was looking for regular order and wait for 6 to 8 weeks apartment-sized furniture when I found Home Reserve. Now let's see that sectional!
We have assembled the two Monroe loveseats and have been using them for about a week. I can\'t tell you how totally superior this product is. My wife and I built them in a few hours. It brought back memories of lincoln logs and erector sets. The frames were a lot of fun to put together and all parts were flawless. The whole construction appealed to both of us. My wife excelled in making sure the fabrics and foam went together properly, and I enjoyed building the frames. It really is the perfect his/hers project. The color was accurately represented and the fabric is extremely strong. The frame feels like it would support a baby elephant. We could not have made a better choice. Let us know if you would like some photos of the finished room. We know where to go for our next purchase of either a chair, loveseat or sofa.
Very best regards,
The boxes arrived and my husband and I put the seat together today. We are very pleased and thank you again for your help! I\'m recommending your site to my friends!
PRO: Very easy to assemble - the pieces fit easily, looks as expected. Great for little kids as cushion covers are easily removable and washable (we bought pet friendly fabric).
CONS: After a year, you can now see the numbers they carved into the front panels (below sitting area) thru the fabric. My suggestion: Tape over them, or maybe put index cards and tape over this so you will not see the dent in the fabric over time.
Also, side fabric panels were so snug, the barely cover the bottom of the pieces at the ends of the couch (the arm rests). So, you do see a little ply wood at the bottom.
Easy over all, but the last part - putting the sides of the couch on - was difficult to reach and tighten. Also, to recover the entire couch, you have to take the sides off the couch first. Kinda a drag, but if you don\'t do it that often, its not a big deal.
OVERALL: for the price, ability to change fabrics, etc. - two thumbs up. You get a descent couch for a great price!
I received my furniture (sectional, chair, and modular ottoman) and I absolutely love them! They look fantastic in my living room, they are exceptionally comfortable (I\'ve already fallen asleep on the sectional twice), and I was quick to make use of the under-seat storage! Thank you ever so much for such fantastic products...I\'m telling all of my friends and family about Home Reserve.com and trying to make them buy some furniture, too!
Be assured that I shall be purchasing more Home Reserve.com furniture as I renovate my home.
A VERY satisfied and happy customer,
I bought my loveseat three months ago.I have to admitt I was a little scared ordering such a large item over the Internet.I told my family about my new find on the internet and they laughed at me. When I received the two boxes I quickly dove in to my project (putting it together). Well who is laughing now.HA HA HA! Thank you thank you thank you. My next project is decorating the den and you know where my next couch and chair is coming from. I almost forgot to tell you,the family members that thought I was crazy,bought your couches too.
Excellent prices, excellent material,
I live in a small studio apartment that was begging for a sofa to be placed in it. I came across many expensive sofas on the internet and by accident came across your website. It is fantastic that you guys were able to come up with a product like this which appeals to many consumers. Im very excited about receiving my furniture and plan on telling everybody about you guys. The only problem I had was a credit card problem on the website and your customer service was very quick to respond with a solution and was willing to help by calling the credit card company to resolve the issue, but I never received a confirmation that the problem was fixed as promised. Also its been like 4 days and I have not received a shipping message from UPS as I was told would happen but I guess that my sofa has not been shipped yet.
Thank you so much for selling a product that is low in cost and great in quality.
I received my sofa on Thur and started assembling on Sunday (scary as no customer help is available). It took 2hrs and 45min to assemble completely. Every piece fit. It looks fabulous. This sofa is for the basement & grandkids but I wish I was putting it in my living room.
Thanks Homereserve for a wonderful product.
I was checking your website .. U are too good to be true.. I have been looking for quite some time .. It must have been fate to bring me to your site.. just having difficult time choosing what i want now.. thanks for the inspiration8-0.
Just a note to let you know my loveseat arrived and I had a blast putting it together. I was able to assemble it without any frustration and it was great fun. The quality is excellent, I'm extremely pleased with my purchase.
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(The armless unit is the basic building block of all sectionals. Adding arm and corner units completes your sectional.)