Thank you so much for the excellent customer service! The ottoman came in with time to spare to get it together before our family get-together on Labor Day. I’m attaching a photo of the couch, armless unit, and ottoman combination. This is similar to Layout 26 on your site. I was able to add two layers of High Loft quilt batting I got from Hobby Lobby with a 40% off coupon to the footboards, as well as wrapping the top, front and bottom of the seat cushions with one layer to puff them out a bit also. The covers do fit tightly so it took a bit of effort, but everything came together and, I think, looks great. The Mission Buff faux fabric is very luxurious, and I discovered that the problem I had with it feeling gritty was due to the sanding dust from assembling everything. A good precaution to others – don’t put the covers on until you’ve vacuumed the area where you assembled the frame! A thorough vacuuming took care of the problem.
I really appreciate the concept of Home Reserve. The components are conveniently delivered right to your home, are simple (though not necessarily easy – it did take some effort!) to put together, the fabrics can be removed for a thorough laundering, you have the 10 year renewability guarantee, the option to order different covers for a change during holidays or the seasons, extra storage in the base, made in the USA, ability to customize and get exactly the configuration you want, and absolutely wonderful customer service, just to mention a few features. The cushions are firm but are softening up a bit, and the sectional is very comfortable. Both myself and my husband have fallen asleep on it already! It has the perfect combination of firmness and comfort, and supports my back. Even though my husband is over 6′ tall, he says the seat depth is still comfortable and makes it easier to get up from the couch.
A couple of cons: the assembly did take more effort than some of the customer comments led me to believe. Nothing a grandma with a bad back and arthritis can’t handle though! Some of the frame pieces needed a few good whacks with a hammer to go together, but once done, they fit tight and strong. One of the pieces on the ottoman was cracked when we took it out of the box, but because we wanted to have it finished for Labor Day, my husband went ahead and assembled the frame and with the screws and interlocking parts, it seems to be plenty strong.
Overall, I am very pleased with my purchase and would recommend Home Reserve to anyone. In fact, my daughter-in-law is considering ordering a new sectional already – she’ll be checking mine out on Labor Day!
Thanks again for such a unique and suitable product. May Home Reserve Live Long and Prosper!:-)
I just wanted to write and say thank you for the wonderful merchandise
and even better customer service. I had the privilege of speaking with
a gentlemen yesterday afternoon, unfortunately I cannot recall his name,who guided me through the return process for some pillows and also
enabled me to have another sectional piece delivered as quickly as next
week. Should he have not offered this option, likely I would have
chosen an alternative piece of furniture. I certainly plan to recommendyour service to friends and continue as a customer. Thank you and allthe best.
Wiley Jay Becker
My boyfriend ordered our sofa online. Needless to say I was extremely doubtful. Our sofa arrived six days later. It was assembled in less than an hour. Ten minutes later I was eating my words. My boyfriend was a little over zelous while trying to get the cover on the arm cushion. It tore a tiny bit. It was a minor tear but I called and they immediatly sent out a replacement. I will be putting on this cover. Thank you
Tux Sofa is great! I am so impressed I went to order a ottoman.
I ordered a Monroe sofa with the lavender pet care fabric and two lavender Tori throw pillows, and I love it! It\’s beautiful, comfy, and so easy to clean. An ink spill from a leaky pen came right off with just a little water. It was also very simple and fun to put together. I\’ve been recommending Home Reserve to everyone, and now a friend is planning to order her sofa from here too.
I would like very much to thank you from the bottom of my heart for how quickly you were able to expedite my couch order. I was soooo very impressed by how fast it arrived!!!
I took a couple of days to finally get it together,,.. but I LOVE it!!!!
It was better than my expectations, and the quality of the workmanship was beyond what I would have expected. My couch is beautiful, I love the sturdiness, the fabric and color, and even my dogs love it…lol…!
Thank you again, and I would definitely recommended your products to everyone I know!
God Bless you and the wonderful people that put this whole order together!
Gratefully and Happily,
See it s so easy , even a kid can put it together. We made this a family project. What fun! ;1
I just had to write in to say how happy I am with my Monroe Chair! It is so big, overstuffed & great to look at! It took me about two months before I finally got the nerve to order it and I am so pleased I did. Now I’m going to order the matching ottoman!
Just put together one part of our soon to be sectional, I am very impressed. Everything went together, and fits very precisely. The material is so soft and rich, (mission federal faux leather) I really love it. We are looking forward to the rest of the pieces to come. ;1
I wanted to thank you for the great couch! (Classic in Paparazzi Multi) I put it together all by myself in a bit less than two hours with only a little hand-held screwdriver.
When I laid out the pieces I thought I might want to go and get some gardening gloves, but then I uncovered the pair of work gloves you’d included right in the box!
The couch really is picture-perfect. I was amazed by the support from the foam cushions. It’s perfect for taking a nap, reading or watching a movie. I love how the arms are at the perfect height to act as a pillow!
My husband has already asked for a matching armchair (makes Christmas shopping easy this year!) We will definitely be decking out the rest of our home in wonderful Home Reserve products over the next few years. I hope you’re able to continue to expand and innovate! What a fantastic company.