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Thank you so much!! Let me tell you……I am more than impressed with my sectional. I designed a renovation for our basement so that it could be my boyfriend\’s \’man cave\’ and I purchased the sectional for this room. Everyone who sees our new sectional tell me that it is nicer than their expensive sofas that they have in their livingroom. I give everyone your website and show them the swatches that I got to show them the quality of fabrics. I was so shocked how easy it was to put together and how beautiful they look when they are done. Last night we were watching a movie and fell asleep downstairs. They were so comfy and the material we picked is so soft. My cats love it too : )
I will post a picture of my sectional when I leave a testimonial on your site. I just couldn\’t be happier.
Thanks for everything!!
Stacy
Sandy! Thank you so much! We\’ve already ordered the couch (Well, the wife did…), and are anxiously awaiting it\’s arrival. Your CSR skills are right on the money–timely, informative, and it\’s a pleasure to do business with a company that has people of that quality in our mass-produced \people\”" world……thanks again….
–Steve”
I was so stressed because I was looking for furniture after being overseas for several years. I had nothing more than a lawnchair to sit on in my living room! I found home reserve and picked out a great living room set. Shipping normally takes more than a week but I explained my situation to a staff member and they were so helpful – they ended up expediting my order and I was so pleased to receive it two days later! I don\’t know how difficult putting the couches were because I put my boyfriend to work on that – but I can say that the service is great, the sales representatives are genuinely interested in meeting their customer\’s needs, and I was so pleased at how amicable they all were. My living room looks great! I also love the storage in the furniture!
I liked the style (Brooklyn), the price was right and I like the website. We ordered some swatches to see the fabric and that went well.
My husband was sold on getting the burgundy colored color. We made a scaled drawing of our living room and all the furniture and figured out what we could fit. We placed our order.
Alright, from here it just sounds like an advertisement but here it is…
The email sucks…I am still waiting for a reply to an email I sent but I did call their customer service. We couldn\’t figure out how to place the order properly so we called. We ended up talking to Brandon…the best customer service guy ever…he was so patient and kind and he made us feel like we were the only customers they had and it was very nice.
We got the couch in the mail yesterday…UPS brought it in and I hauled up one of the seat and I assembled it.
Here is what I think:
This needs to be off gased when received. Children should be removed from the area during assembly…infants should definitely be removed. Especially infants at risk of SIDS (remember prime time is 7-20 weeks). Maybe open the package and let it all air out in a ventilated enclosed room for a good several days or as long as you can handle. Pregnant women should also avoid it…people with asthma…really anyone who is going to be effected by compromised air quality. Once assembled with the fabric is on it isn\’t as bad…but again, off gassing it would fix that problem. We didn\’t off gas it but I really wish we had! We were just so excited.
The package comes tight in a little box and inside there are little packages…inside there are a pair of gloves. Wear the gloves! The wooden pieces splinter easily some are chipped from either shipping or some from the cutting. They do provide a little sanding pieces for the very end. I wish they would provide a dust mask as well. If you are prone to allergies or have sensitive burning eyes I also suggest goggles as quite a bit of dust is kicked up during assembling. (I didn\’t use them but I don\’t have that kind of problem.) I also put mine together on a rug to keep the dust and splinters contained and then vacuumed the rug very well afterwards. I also did this so it wouldn\’t scratch the floors.
Alright…so past that…assembly is very funny. It is a puzzle more then anything else. It is pretty easy and assembles in a snap. The pieces are numbered by cutting it into the wood…which I like…and oddly, putting 1 into 2 is about the hardest part. The directions don\’t say to but really a hammer is needed. (As well as a dust mask.) The directions are clear and among the four pieces I assembled there was only one little typo…one little screw plug that is needed to put in isn\’t colored in…but in the next picture it is and it isn\’t really a big deal. The pictures are clear and well done. The photos of how to put the cushions in are very clear and the written directions are clear as well. It is nice to have directions written in English as opposed to Korean that has been translated into English by someone whose first language is Swahili. Even so, I would like to see the directions a little more picture oriented (I\’m not sure how) only for faster assembly and for the benefit of non-English speakers…or those who are illiterate. The other thing I like about the directions is that, unlike other directions, these are written like you aren\’t stupid and like you don\’t assemble pre-fab furniture for a living. A surprisingly odd dichotomy I have encountered in assembling modular furniture.
Each piece (except the ottomans, which take less) take about 25-35 minutes to assemble.
There is also storage under each seat. I wish it was hinged…but I like the storage considering that I constantly have something I want to hide.
I also like the fabric. I got the pet care fabric…and I\’m glad I did as within 24 hours something was spilled and I didn\’t notice right away. when I did notice, it cleaned up easily.
I like that I can change the configuration on a whim…as we prone to rearranging our living room on a regular basis (about twice a year) this should be easy and fun.
I like that even though it is a large piece of furniture it is not bulky.
A couple of things I wish Home Reserve would attend to:
1. I wish they would include rubber things to put on the bottom of the plastic castors as the furniture tends to skate some on wooden floors. I solved this simply by taking some spare rubber matting stuff that you use to hold down a rug. I cut four pieces about 2 inches by about 4 inches…about the size of the castor. Once the castor was on the wooden piece, I taped the rubber matting onto it…using packaging tape but I assume any good tape can but used just make sure it doesn\’t go on the bottom. So far this works well.
2. I wish the cozy corner ottoman secured to the corner piece…I\’m not sure why it doesn\’t.
3. I wish one could get the extra firm high density foam on the corner seat. We got the cozy corner and while we wanted to get the high density foam, we didn\’t because we couldn\’t get it through out the entire piece…I feared it might be awkward in the future.
4. I wish they had a recycling program…or a reuse it program. I now have 6 pairs of gloves and 2 sets of directions that I do not intend to use. I plan on sending them back to the company in the hopes that they will reuse them. I suggest others do the same. I am keeping the extra screws and plugs in case I need replacements when we move the furniture around and what not.
5. It is not clear how to connect the modular ottoman to the rest of the sofa. The holes are in the frame but not the fabric. Nor are their directions that explain one way or another…hmmm
6. I am missing a connector and am hoping to call someone on Monday about it. Which is okay, I guess, since I\’m not sure how to connect it to the furniture anyway…
With all that said, WE LOVE IT! My son spent the whole day crawling on and off, standing, and sitting. My husband and I have been fighting over who gets to sit in the cozy corner and for the first time in a long time there is enough room for all of us to sit comfortably. I should also say that I have back trouble and sitting on this was very comfortable.
Oh and don\’t know what to do with all that left over cardboard?
Try making a child\’s rocker or even a table or a stool:
http://www.foldschool.com/_about/about_start/about_start.html
Craftzine also has a pattern on cat furniture using cardboard…a unique cat chair.
We have assembled the two Monroe loveseats and have been using them for about a week. I can\’t tell you how totally superior this product is. My wife and I built them in a few hours. It brought back memories of lincoln logs and erector sets. The frames were a lot of fun to put together and all parts were flawless. The whole construction appealed to both of us. My wife excelled in making sure the fabrics and foam went together properly, and I enjoyed building the frames. It really is the perfect his/hers project. The color was accurately represented and the fabric is extremely strong. The frame feels like it would support a baby elephant. We could not have made a better choice. Let us know if you would like some photos of the finished room. We know where to go for our next purchase of either a chair, loveseat or sofa.
Very best regards,
Joe Randazzo
Fast delivery, I had order a couch and i opened the boxes and thought it would be hard to put together. I was wrong it was real easy, all the holes lined up and it didn\’t take long to put together. The couch looks great and I will be purchasing more furniture in the future. thanks!!!!
we bought your sofa for our restored 1964 camper, that has a 22\ wide door. It was a joy to install and looks fantastic. The fabrics really withstood the tension put on the seams when I inserted the foam cushion with no problems. Instructions were thourough. mary8-)”
I am so impressed with the construction, material, and cut of my new loveseat!! The phone service was super- thank you for being so patient and friendly.
It is sturdy, classic, and a perfect fit! I really liked the price, too!!
When it arrived, my husband and I flipped a coin to see who would assemble it. I lost, but had a great time putting it together. I finished it while he mowed the lawn!
About 2 months ago, we bought the Lanie sectional and added two of the Lanie chair and a half chairs (one armless and one with one arm) to the sectional to maximize our space to the fullest. Sandie happily helped us with our order to accommodate our customizations. We chose the Altima Thyme Pet Care and couldn\’t be happier; we have two young children and one on the way and two cats. The fabric is very comfortable and wipes clean just as described. With a total of 2 Lanie and a half chairs, 3 armless chairs and a corner seat, it took my husband and I about 3.5 hours to put together. So far we are extremely happy with our purchase!
I just assembled my loveseat and ottoman. Everything was in order and very straightforward. Looks great and is very comfortable.