Just wanted to let you know what a great experience we have had you really have great products. We purchased the Laney Couch, it was so easy to follow the directions each piece fit together as the directions were so thorough. The couch looks great. We have had so many compliments and surprised many of our friends and family members as they couldn\’t believe how beautiful our couch in a box turned out. Thank you
Furniture
69
PX
DATE:
My couch arrived today. My husband and I put it together in 1.5 hours. It was very easy to put together and quite comfy. I would definitely recommend it. I plan to purchase two more chairs and an ottoman.
Furniture
68
Brigitte Cortez
DATE:
Thanks to the AOL banner and my curiousity I had to check the web site. Glad I did. I could not believed this. It’s simply the best!!! Everything you look for when purchasing furniture and much much more. Thanks for comming up with something we all need and utilizing the wasted space by turing it into storage. Prices we all can afford. Love it!
:-U;1
Furniture
67
Susan
DATE:
I let the boxes sit for several days and waited for the weekend, I was nervous about my ability to put a loveseat together on my own. IT WAS FUN! It took the full 2 hours because I get things backwards now and then, but everything was easily put together. I’m pleased that the numbers were cut into the pieces instead of being stenciled on.
Love the pet care fabric and I’m very interested to see how it stands up to the cats. I’ve already discovered how easy cat hair is removed. I only wish the seat was a little deeper.
At these prices I may be able to purchase summer fabric. Thanks so much.
Furniture
66
Robin
DATE:
I haven’t actually purchased any of the furniture yet. I plan on buying a sofa tomorrow actually. I was looking on the web for affordable furniture when I stumbled onto your website. I was completely amazed to find out that you made sofas with storage. This would put an end to my dilemma of an extremely small living room with no storage, since I have a 3 year old we have lots of toys. I was absolutely thrilled and sent the link to my brother and a friend who are considering purchasing a sofa as well. I can’t wait to get the sofa. The assembly instructions seem simple enough and the shipping cost is very low. Thanks for making something that is so needed; a sofa with storage at an affordable price. ;1
Furniture
65
Shannon Flowers
DATE:
I haven\’t even gotten the sectional I ordered yet and am already so glad I decided to order from Home Reserve.
I made a mistake when ordering and placed an order for an ottoman that would in no way match the sofa I ordered.(still not sure how I did that)
It only took customer service a few hours to correct a mistake that wasn\’t even theirs to begin with and to have my furniture on its way.
Thank you so much to all of the customer service team. If the product is even half as good as the service I will never regret buying for you.
Furniture
64
Miranda Koerner
DATE:
I just received my sofa and loveseat on Tuesday. Yesterday with a 11 month old and a 3 year old in the house I put both peices together. It was the most simplist thing I have done in a long time. I love the fabric and the storage. I have already had 3 friends over to see them and they all think they look great and are all considering buying for themselves.;2
Furniture
63
T-A George
DATE:
Original Post
#290 by T-A George
DATE: 12.23.2005 – 21:21
Follow-up Post:
Thank you, Sandy! Your professionalism, courtesy, and patience is beyond human comprehesnion. You\’re an absolute asset and treasure to Home Reserve; so, it\’s no wonder that you\’re still with the company. I appreciate the smile in your voice, as you troubleshoot and assuage each customer-service and quality-control query.
I am absolutely in love with the Monroe Chair & Half (which is really a loveseat with one seat and back cushion, right?!). Both of them look beautiful. The Monroe Chair & Half in Hondo Sunburst looks stunning in my living room and absolutely compliments my newly-converted Monroe Couch with Hondo Apple fabric (formerly known as my Monroe Sofa with Ranger Twill Parchment fabric). As for the Monroe Chair & Half in Hondo Apple, I have created a reading nook in my bedroom. (I\’ve already assembled the frame and will complete it as soon as I finish this post.)
I\’ve noticed that with both pieces, Box 2 of 2 had two, minor issues. The T-connector in Part 10 does not align with Part 2; however, it did not adversely affect the stability or sturdiness of the fully-assembled chair. Unlike Box 1 of 1, Box 2 of 2 has mislabeled Part 13 as Part 12; therefore, there are two parts numbered 12 in Box 2 of 2. Again, this is a minor glitch, given the obvious differences between the two pieces.
Again, thank you for the speedy, top-notch service. My order arrived on Saturday before noon, and I was able to assemble the Chair & Half before my guests arrived. Everyone complimented my old and new Home Reserve pieces and were in disbelief that I assembled the sofa (converted to couch after my party), ottomans, and chair by myself. Needless to say, Home Reserve has fifteen to twenty, newly-minted, prospective customers.
Sandy, as a follow-up to our conversation, all covers for the throw pillows were in the same box (just as you thought). However, I forgot to order replacement arm foam for my Monroe Couch when I ordered the replacement ottomon foam. I will call you (yet again) and look forward to completing assembly and enjoying your beautifully-crafted furniture. Keep up the terrific work!
Many thanks,
Tracy
Furniture
62
Goldsboro, NC
DATE:
This is our new foyer in our church. The First Assembly of God. The style is Bay and even though that style is not shown on the web site, we were able to place the order by calling customer service.
Furniture
61
Meagan & Jon
DATE:
We just recieved our new classic sofa in the squiggle multi fabric today, and we are THRILLED! Assembly was more than just simple, it was a blast. Delivery was quick (the tracking e-mail was great), its incredibly sturdy, and not to mention super comfy. I already took a nap on it, and its very comforatble. I was also very pleasantly surprised by the plush feel of the fabric.
We just went through a nigtmare of a situation with a futon we bought that broke in less than a month, and we were horrified at the level of sevice the company provided. So far, your company has gone way above and beyond our expectations, which is a pleasant change. Thanks so much! We’re looking forward to ordering from you again.
Just wanted to let you know what a great experience we have had you really have great products. We purchased the Laney Couch, it was so easy to follow the directions each piece fit together as the directions were so thorough. The couch looks great. We have had so many compliments and surprised many of our friends and family members as they couldn\’t believe how beautiful our couch in a box turned out. Thank you
My couch arrived today. My husband and I put it together in 1.5 hours. It was very easy to put together and quite comfy. I would definitely recommend it. I plan to purchase two more chairs and an ottoman.
Thanks to the AOL banner and my curiousity I had to check the web site. Glad I did. I could not believed this. It’s simply the best!!! Everything you look for when purchasing furniture and much much more. Thanks for comming up with something we all need and utilizing the wasted space by turing it into storage. Prices we all can afford. Love it!
:-U;1
I let the boxes sit for several days and waited for the weekend, I was nervous about my ability to put a loveseat together on my own. IT WAS FUN! It took the full 2 hours because I get things backwards now and then, but everything was easily put together. I’m pleased that the numbers were cut into the pieces instead of being stenciled on.
Love the pet care fabric and I’m very interested to see how it stands up to the cats. I’ve already discovered how easy cat hair is removed. I only wish the seat was a little deeper.
At these prices I may be able to purchase summer fabric. Thanks so much.
I haven’t actually purchased any of the furniture yet. I plan on buying a sofa tomorrow actually. I was looking on the web for affordable furniture when I stumbled onto your website. I was completely amazed to find out that you made sofas with storage. This would put an end to my dilemma of an extremely small living room with no storage, since I have a 3 year old we have lots of toys. I was absolutely thrilled and sent the link to my brother and a friend who are considering purchasing a sofa as well. I can’t wait to get the sofa. The assembly instructions seem simple enough and the shipping cost is very low. Thanks for making something that is so needed; a sofa with storage at an affordable price. ;1
I haven\’t even gotten the sectional I ordered yet and am already so glad I decided to order from Home Reserve.
I made a mistake when ordering and placed an order for an ottoman that would in no way match the sofa I ordered.(still not sure how I did that)
It only took customer service a few hours to correct a mistake that wasn\’t even theirs to begin with and to have my furniture on its way.
Thank you so much to all of the customer service team. If the product is even half as good as the service I will never regret buying for you.
I just received my sofa and loveseat on Tuesday. Yesterday with a 11 month old and a 3 year old in the house I put both peices together. It was the most simplist thing I have done in a long time. I love the fabric and the storage. I have already had 3 friends over to see them and they all think they look great and are all considering buying for themselves.;2
Original Post
#290 by T-A George
DATE: 12.23.2005 – 21:21
Follow-up Post:
Thank you, Sandy! Your professionalism, courtesy, and patience is beyond human comprehesnion. You\’re an absolute asset and treasure to Home Reserve; so, it\’s no wonder that you\’re still with the company. I appreciate the smile in your voice, as you troubleshoot and assuage each customer-service and quality-control query.
I am absolutely in love with the Monroe Chair & Half (which is really a loveseat with one seat and back cushion, right?!). Both of them look beautiful. The Monroe Chair & Half in Hondo Sunburst looks stunning in my living room and absolutely compliments my newly-converted Monroe Couch with Hondo Apple fabric (formerly known as my Monroe Sofa with Ranger Twill Parchment fabric). As for the Monroe Chair & Half in Hondo Apple, I have created a reading nook in my bedroom. (I\’ve already assembled the frame and will complete it as soon as I finish this post.)
I\’ve noticed that with both pieces, Box 2 of 2 had two, minor issues. The T-connector in Part 10 does not align with Part 2; however, it did not adversely affect the stability or sturdiness of the fully-assembled chair. Unlike Box 1 of 1, Box 2 of 2 has mislabeled Part 13 as Part 12; therefore, there are two parts numbered 12 in Box 2 of 2. Again, this is a minor glitch, given the obvious differences between the two pieces.
Again, thank you for the speedy, top-notch service. My order arrived on Saturday before noon, and I was able to assemble the Chair & Half before my guests arrived. Everyone complimented my old and new Home Reserve pieces and were in disbelief that I assembled the sofa (converted to couch after my party), ottomans, and chair by myself. Needless to say, Home Reserve has fifteen to twenty, newly-minted, prospective customers.
Sandy, as a follow-up to our conversation, all covers for the throw pillows were in the same box (just as you thought). However, I forgot to order replacement arm foam for my Monroe Couch when I ordered the replacement ottomon foam. I will call you (yet again) and look forward to completing assembly and enjoying your beautifully-crafted furniture. Keep up the terrific work!
Many thanks,
Tracy
This is our new foyer in our church. The First Assembly of God. The style is Bay and even though that style is not shown on the web site, we were able to place the order by calling customer service.
We just recieved our new classic sofa in the squiggle multi fabric today, and we are THRILLED! Assembly was more than just simple, it was a blast. Delivery was quick (the tracking e-mail was great), its incredibly sturdy, and not to mention super comfy. I already took a nap on it, and its very comforatble. I was also very pleasantly surprised by the plush feel of the fabric.
We just went through a nigtmare of a situation with a futon we bought that broke in less than a month, and we were horrified at the level of sevice the company provided. So far, your company has gone way above and beyond our expectations, which is a pleasant change. Thanks so much! We’re looking forward to ordering from you again.