Wow! I ordered my chair Thursday, had it Friday and put it together in less than two hours Saturday morning. Your directions were amazingly simple, the pieces precision cut. I did need an extra pair of hands at a couple of points, but otherwise it was a one-person job. And…. it’s just beautiful. I tell ya, I’ve been shopping for easy chairs, and there’s nothing out there that can touch your product for quality and price. I’ve ordered the ottoman, and surely will order more pieces as I can. You guys are geniuses! Just a thought… Is there a chance you’ll ever make leather covers?
Furniture
209
Linn
DATE:
This company should get props for their very friendly, professional service! Love the two different size ottomans we ordered. I even did a fabric exchange, for one of them. They got everything right, even when I messed up and ordered/paid for the wrong sized ottoman. Shipping was fast and my husband, who volunteered (lol) to put them together, said it was much easier, than it first appeared! Thanks for the great experience!
Furniture
208
Robin
DATE:
We are so pleased with our new sofa! We debated for weeks and looked at many of your fabric samples. When I finally ordered, Todd was terrific and assured me I could have the boxes in 2 days! Sure enough, 2 days later our boxes arrived. We were able to transport the boxes easily in a small SUV. We had a great time assembling the furniture and no one can believe we put the sofa together ourselves. Your products are everything you say they will be. Next, we will order the loveseat. Thanks for everything!
Furniture
207
Tracee Fisher
DATE:
WOW. I don’t impress easily, and I am impressed with this product and this company. I ordered a chair and ottoman, and the items shipped and delivered on time in great order. The design is a work of art, and the end product is incredibly sturdy, and most importantly, COMFORTABLE. The engineering and care put into the product is enough to impress. But to go above and beyond enough to include gloves and a sanding block in each kit, not because it’s required, but because it will be helpful to the customer… THAT is forward thinking customer service… something I thought was dead, but Home Reserve gives me hope.
We had one seam on an arm cover that had a small gap where the seam had failed, but it was easily fixed so we wouldn’t have a delay, since I’m QUITE certain Home Reserve would have replaced the cover had I contacted them.
We’ll be buying more products from this company in the future, and I suspect our daughters will as well, when they go off to college and their first apartments.
Keep up the excellent work and customer service, Home Reserve, you have gained happy and loyal customers in my husband and me! 8-0
Furniture
206
Kristina
DATE:
I moved into a loft apartment up a steep and narrow set of stairs so i bought one of these couches for moving convenience. i LOVE it! everyone said i was crazy for buying a purple couch but once they see it they love it. everyone is completely amazed it was a couch in a box. will recommend it to everyone!
Furniture
205
Tre` Steger
DATE:
I have owned your furniture for years and I want to tell you thanks for all you do. I am a committed and HR customer for life. What will your spring line be like. You are the greatest.
Furniture
204
Linda Ingle
DATE:
I know it was so user friendly, ordering and assembly, because my partner did not #$%&*** in the whole process. We are writing this while we are sitting on the HR sectional we got just two days ago. Months ago we got samples of the fabric to match decor at the cabin. It all worked out, especially for our dog Kate. The shipping was FAST, WOW! We love our Home Reserve sectional.
Linda and Jeff
Furniture
203
Mike
DATE:
I ordered a love seat and ottoman from here. It arrive more quickly than expected (within a week). It took me less that two and a half hours to assemble both. It was so easy. The directions and engineering were wonderful. The fabric color was better than the site showed and the fabric itself is sturdy. Some great stuff you folks have!
Furniture
202
Terry /NJ
DATE:
Great product. Put together a 6 piece sectional in under 4 hours. Once you’ve done one…you can get it down to about 25 minutes a section. They even throw in a pair of work gloves.
Furniture
201
DeAnna
DATE:
I searched and searched for a sofa with a chaise lounge at one end that would fit in our living room, but was also big enough for the whole family (the sofa we were replacing was HUGE). I am so glad that we didn\’t settle for the sectional that we found at one of the furniture stores. It would have overtaken our living room and didn\’t come in a color that we liked. I stumbled across Home Reserve and was so excited to see all of the color options. The big selling point was the fact that I can take the fabric off and wash it (2 kids and an in-home daycare).
We will be moving in a couple of years and love the fact that we don\’t have to look at houses with the concern of whether our couch will work in the room. We can change the set up for it to fit whatever room we put it in.
Another bonus was that since we were forced to replace the sofa we had right before the holidays, we were able to buy a couple of pieces at a time.
Wow! I ordered my chair Thursday, had it Friday and put it together in less than two hours Saturday morning. Your directions were amazingly simple, the pieces precision cut. I did need an extra pair of hands at a couple of points, but otherwise it was a one-person job. And…. it’s just beautiful. I tell ya, I’ve been shopping for easy chairs, and there’s nothing out there that can touch your product for quality and price. I’ve ordered the ottoman, and surely will order more pieces as I can. You guys are geniuses! Just a thought… Is there a chance you’ll ever make leather covers?
This company should get props for their very friendly, professional service! Love the two different size ottomans we ordered. I even did a fabric exchange, for one of them. They got everything right, even when I messed up and ordered/paid for the wrong sized ottoman. Shipping was fast and my husband, who volunteered (lol) to put them together, said it was much easier, than it first appeared! Thanks for the great experience!
We are so pleased with our new sofa! We debated for weeks and looked at many of your fabric samples. When I finally ordered, Todd was terrific and assured me I could have the boxes in 2 days! Sure enough, 2 days later our boxes arrived. We were able to transport the boxes easily in a small SUV. We had a great time assembling the furniture and no one can believe we put the sofa together ourselves. Your products are everything you say they will be. Next, we will order the loveseat. Thanks for everything!
WOW. I don’t impress easily, and I am impressed with this product and this company. I ordered a chair and ottoman, and the items shipped and delivered on time in great order. The design is a work of art, and the end product is incredibly sturdy, and most importantly, COMFORTABLE. The engineering and care put into the product is enough to impress. But to go above and beyond enough to include gloves and a sanding block in each kit, not because it’s required, but because it will be helpful to the customer… THAT is forward thinking customer service… something I thought was dead, but Home Reserve gives me hope.
We had one seam on an arm cover that had a small gap where the seam had failed, but it was easily fixed so we wouldn’t have a delay, since I’m QUITE certain Home Reserve would have replaced the cover had I contacted them.
We’ll be buying more products from this company in the future, and I suspect our daughters will as well, when they go off to college and their first apartments.
Keep up the excellent work and customer service, Home Reserve, you have gained happy and loyal customers in my husband and me! 8-0
I moved into a loft apartment up a steep and narrow set of stairs so i bought one of these couches for moving convenience. i LOVE it! everyone said i was crazy for buying a purple couch but once they see it they love it. everyone is completely amazed it was a couch in a box. will recommend it to everyone!
I have owned your furniture for years and I want to tell you thanks for all you do. I am a committed and HR customer for life. What will your spring line be like. You are the greatest.
I know it was so user friendly, ordering and assembly, because my partner did not #$%&*** in the whole process. We are writing this while we are sitting on the HR sectional we got just two days ago. Months ago we got samples of the fabric to match decor at the cabin. It all worked out, especially for our dog Kate. The shipping was FAST, WOW! We love our Home Reserve sectional.
Linda and Jeff
I ordered a love seat and ottoman from here. It arrive more quickly than expected (within a week). It took me less that two and a half hours to assemble both. It was so easy. The directions and engineering were wonderful. The fabric color was better than the site showed and the fabric itself is sturdy. Some great stuff you folks have!
Great product. Put together a 6 piece sectional in under 4 hours. Once you’ve done one…you can get it down to about 25 minutes a section. They even throw in a pair of work gloves.
I searched and searched for a sofa with a chaise lounge at one end that would fit in our living room, but was also big enough for the whole family (the sofa we were replacing was HUGE). I am so glad that we didn\’t settle for the sectional that we found at one of the furniture stores. It would have overtaken our living room and didn\’t come in a color that we liked. I stumbled across Home Reserve and was so excited to see all of the color options. The big selling point was the fact that I can take the fabric off and wash it (2 kids and an in-home daycare).
We will be moving in a couple of years and love the fact that we don\’t have to look at houses with the concern of whether our couch will work in the room. We can change the set up for it to fit whatever room we put it in.
Another bonus was that since we were forced to replace the sofa we had right before the holidays, we were able to buy a couple of pieces at a time.