You are correct, the cushions start out firm to withstand being compressed in shipping and with use get back to their comfy state.
Aww, that is too bad you got rid of the frame. We have a 10 year warranty on the wood frames and we would have been glad to help re-new sofa. We have also redesigned the frames.Posted on May 11th, 2016 by Home Reserve.
Erika emailed us about her broken arm parts. Since we have a 10 year warranty on the frames,the new free replacement parts are on their way to her home. She has a Brook Couch with the Ray arms!Posted on April 14th, 2016 by Home Reserve.