We recently ordered a black leather sectional. We emailed and asked if we could get it shipped to us asap, so we'd have it for Thanksgiving. The company was very accomodating and kind. We got the boxes (11 in all - yikes!) and assembled the sectional in about 5 hours. The section has 2 corners, 6 armless, 2 sides and an ottoman. The kids loved being part of the assembly - we took lots of pictures and made it a fun family project. We have absolutely loved this sectional. We are very impressed and will buy more furniture from HR in the future.
I wanted to let you know how very happy we are with the purchase of the Laney love seat and the Black Kirby fabric. I am remodeling both of my daughter's homes (interior and only one at a time), and had been searching for the perfect love seat for my daughter's office. She wanted 'fun, feminine, colorful' in her office. I was extremely distressed over not finding what I wanted - just one of those 'when I see it, I will know it' moments. During a web search, your site came up and lo and behold WHAM! There it was - a beautiful, soft designed sofa with the perfect measurements, and fabric galore to choose from. I chose the Kirby Black and the love seat is absolutely stunning! My daughter is thrilled with the choice and could not believe it when I told her 'dad and I put it together in about an hour and a half'.
We did review your videos prior to purchase - he is rather handy to say the least and was absolutely amazed at the precision cuts, the ease, the clear, concise directions.
Thank you for making my life easier and my daughter's office perfect! I will be purchasing additional pieces as I continue onward remodeling.
Your designers are awesome....your whole team works so well together....and it is why you are a SUCCESS
Made in America....homemade with love....there IS a difference!!!
I purchased some of your original pieces, the "classic sofa"....many years ago. I had also purchased a matching chair and ottoman....I purchased an additional set of fabric covers. I must say all have held up very well....so well in fact that I haven't used the second set of covers! The sofa needs new back cushions and I'm soon to replace the original covers....the chair and ottoman w/ original covers are still in great shape and are to be moved into a bedroom. Changing quite a lot during a remodeling of my home...but will never part with these pieces from home reserve as long as I can replace cushions and fabric covers! I will be calling you very soon! I have had many spills, mishaps over the years and still have always received compliments on the furniture and tell/show everyone the storage feature. Several friends of mine also own home reserve furniture and are happy with the whole concept you've created! Thanks for truly amazing, versatile, functional, yet totally affordable furniture which stands the test of time. I should know...I've owned my sofa, chair, ottoman for about a decade now and someday plan to redo the whole set with "Monroe" cushions and fabric covers....or maybe something else you might design in the future...
Am really excited and waiting for my new Sofa & Couche to arrive on 18th. I just ordered the stuff on phone today the customer care agent SANDY was very pleasing and superb person she made feel very good & comfortable thanks again
Merry Christmas to all ;1
Purchased the Laney Sofa to use in our camper. It was perfect, the two boxes were able to be placed inside of camper with ease.(unlike a full size sofa which can't fit through the door). The Laney sofa is a full size sofa when assembled!!! My husband the electrical engineer was super impressed with the way the parts were packed and the large numbers CNC'd on each part. Big thumbs up from him. Took me about 3 hours to assemble. Very excited!!! Will absolutely buy from Home Reserve again. This was awesome experience. Well Done! ;1;1
Moved a few weeks ago and had to find a sofa that would fit up the very narrow staircase in my new place. Searching the web I found this site and ordered the Monroe sofa. I was a little nervous, but curious that a sofa could actually come in a box...
Finally had time to put it together last night and I'm thrilled! It took my son and I about 2 hrs to do it and it was fun (of course HE wore the gloves). It looks terrific. I can't wait to order a chair and ottoman. Keep those new styles coming!
I just completed my purchase of a Brook sectional with a Laney end piece. I started with the armless trial unit with the Ultima pet fabric. My husband was very impressed with the ease of assembly, so we then ordered the end unit and another armless unit. We then finished off with a corner unit and additional armless unit. We have downsized with retirement and we proceeded slowly to be sure the finished sectional was perfect and it is!! The fabric is really pet friendly; we have a Great Dane and he loves his share of the sofa. It was terific to find an American company that produces a great product and offers outstanding customer service. I will recommend HOME RESERVE to everyone I know. Thank you for such a great product.
We purchased a monroe loveseat, standard ottoman, and two throw pillows. I am an engineering tech. and can say that this product is engineered quite well. packaging was good, and ease of assembly terrific. we were very satisfied with the way the furniture went together,and the look and feel of the final results. Great job Home Reserve, and we will say we are impressed enough to be making our second purchase in the near future.
Dear Home Reserve,
I am looking to redecorate my living room and am looking to customize a sectional .Your site is absolutely awesome. Your website is organized and your site answers questions for me before I ask them. I know what the sectional looks like when I click on a sample model for a couch , I know what pieces to order and I can even buy low cost material samples. You all have done an awesome job with your site. I am looking forward to completing my purchase with you.
My first entry was on 9/29/12 and now it is only 10/16/12 and here goes my 2nd!
This time to go with the Hondo Spa loveseat, I ordered a modular ottoman for it so it would be like a chaise. I'm not sure if I'd be able to connect these or not but I haven't yet. I then ordered a Laney Chair with material called Kirby Lapis. This goes EXTREMELY well with the Hondo Spa and is very rich looking. I also ordered a standard ottoman in the Kirby Spa to also have available a "chaise look". The Hondo Spa is washable but the Kirby Lapis is not, but no problem. Before putting on the material I simply took the pieces outside and used Scotch Guard on them twice. Since I had already put together the loveseat these pieces were a snap. No problems whatsoever.I am trying to spread the word but I am getting..."I'd NEVER order furniture online". I'm hoping in 10 years when mine still looks new they will come around.
I am going to throw a suggestion out to the company so I hope they are listening.
I am a larger woman and it would be wonderful if the chairs/loveseats and of course the cushions could be somewhat more deeper than they are. I fit nicely sitting on the couches and chairs but sometimes I like to sit on my feet like curled up. I cannot do this on this furniture. Maybe to have this option of buying the same pieces but paying extra for a larger seating area?? I'd love that.
I do already know what next two pieces I am ordering so get ready guys! I love your site and will continue to come back! Oh....I also bought a pillow for my chair to pick up the color of the Hondo Spa. This is now the nicest room in my house!! Thanks to all of you!!8-0
I really enjoy my sofa, but I would purchase again because of the customer service. I needed replacement wood, and it was shipped to me immediately at no cost. Thank you!
Home Reserve is the best! This is my 2nd order and it won't be the last. Sandy in customer service/sales is the BOMB! The furniture is good quality at a reasonable price.:-)
I'm very interested in your product and glad I ran across it while shopping. I may be moving into a smaller space and think this would work for me!
Sharon Waldron ;1;3
We bought a couch this Spring for our houseboat. We are ending the first boating season. We have been very pleased. We have pet fabric and the couch has weathered the season with a dog sleeping on it and many wet grandchildren without any show of use despite the light yellow color. We could not be more pleased.
It was a real plus to have it delivered right to the marina by UPS. The dock hands put the two boxes on the boat until we got there next week end. Easy as could be.
I purchased the Monroe love seat in Hondo Spa. First, I have to say the pieces were marked unbelievably well with the numbers actually cut out of the wood for easy viewing. My 11 year old son and myself put it together with a rechargeable drill in 3 hours. Before starting the second half I first used the block sander that was sent, to quickly sand the ends of the wood pieces. This made the 2nd half of the loveseat go twice as fast as the first half. I highly recommend this. Putting this together was a breeze. No missing parts. No parts no fitting together. If you do have any that are too tight, just get the sander and go over the edges to smooth them out and then use a small hammer and gently tap it into place. Be careful not to tap on the edges. Use the most force towards the middle. Putting the material on and the pillows were easy also. I found the material was EXCEPTIONAL!! There is a backing on the material and the buttery feel of the Hondo Spa is wonderful! Best material quality I have seen on any couch we've bought! (I did find that having to snip off all the threads on the peices was very time consuming. If it hadn't been for this it would have only taken 2 hours. When completed, the loveseat looks so rich and for my herniated disc it is the most comfortable to sit on. The cushions are somewhat stiff but I know it will loosen up some. That's MUCH better than having the cushions squish down to the wood like our others we have!! You can be sure I will be ordering more in the future Home Reserve!! I've already ordered my next swatches!!! Keep up the good work. I am SO glad I found you!!! xoxoxoxo
I love my sofa!! But let me just say, I bought a small (Brook) sectional and it took me and 2 friends about 6 hours to assemble it. You MUST have a power screwdriver, otherwise, it's impossible to get the screws in tight. The stuffing and fabric are not easy to get on but with patience, it can be done! I have seen stories on here of people putting this furniture together in an hour or 2 hours. Honestly, there's no way that's going to happen, realistically and it's very difficult to do it all by yourself. Other than that, though, now that it's together, it's great! The color and the fabric quality are lovely--I got the Altima in Hickory and the customer service is unbelievably good. It must be that mid-Western work ethic or something because these people are gems!
My Monroe sofa in Altima Cobalt arrived yesterday...earlier than expected. While I was a little daunted when I unpacked all of the wood pieces, I am writing to tell you how amazingly pleased I am. I constructed the sofa, by myself, in less than 3 hours. Every piece was perfectly labeled and sized, the quality was beyond my expectations and the finished product is beautiful! I am delighted to have such a high quality, versatile piece of furniture that is made in the USA. Thank you Home Reserve...you most certainly have a loyal customer and I can't wait to spread the word!
This is my first purchase with your company, and I would like to say that you have made the entire process very easy. My husband put together the couch this weekend and he didn't even swear once, and also made comments about how easy it was (usually he is blaming me for ordering something that is "a piece of crap"). So, I have to thank you for making this a very pleasant experience thus far.
Just wanted to let you know that the sofa arrived safely. I appreciated the great directions for assembly. Wow! We are so impressed with the appearance. It far surpassed our expectations. Thanks for the great service.
I wasn't sure, like most consumers, if shopping online for furniture that have to assemble yourself and don't have the benefit of trying out it person ... so I decided to start small and build up. I ultimately want a large sectional for my livingroom but not sure if I want to take the big bite. So I figured what could go wrong with an ottoman?? I ordered the cozy ottoman in the Giraffe Bitter fabric. Easy to assemble (with the right tools, use power screwdriver) A little tricky to put on fabric, but now that I get how to do it the next one will be a snap. So even with my 5 yr old's "help" we put it together in about 45 mins.
Very pleased and will most likely be ordering pieces for livingroom sectional.
I've had Home Reserve furniture for 10+ years and it's been with me through 3 cross-country moves! I still get compliments about how nice it looks and the available storage. Amazing furniture, even though I have 2 kids and 2 small dogs! Great job, Home Reserve!
My wife and I purchased the Laney couch in pulse citron a couple weeks ago. It arrived today and we dove into putting it together at 7pm. It took us about 1 hour and 40 minutes to assemble it and fit the cushions and fabric. We are very pleased a how sturdy it is and how incredibly clear the instructions were. I did want to note that while it says that only a phillips screwdriver is needed to assemble, we found that it was possible, but went very fast with a drill and phillips bit. I also want to add that having a rubber or wood mallet is helpfull to ease some of the pieces into place.
The most impressive part is that we accomplished this without a single argument, dirty look or curse. If only we had all of our projects go so well.
Our apartment is very small and having the under seat storage is excellent.
Great product for the price and we can tell it will last quite well. Thanks for providing an inexpensive yet quality couch for a young couple with a baby on the way!
JP and Mary Hong
Our complaint has been resolved BEYOND our wildest expectations. WHAT GREAT CUSTOMER SERVICE YOU HAVE even though we were disappointed with the product. Sandy could NOT have been more accomodating in resolving the issue.
While I did leave a negative feedback regarding the sofa we returned to the company, this morning Sandy in Customer Service MORE THAN MADE THINGS RIGHT. I can't say enough about the GREAT Customer Service we received. Do not expect this kind of service today and we are so VERY VERY grateful.
Put together the chair and a half in about 3 1/2 hours. Love the results! I did not order a fabric swatch but was thrilled with the color I chose.
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(The armless unit is the basic building block of all sectionals. Adding arm and corner units completes your sectional.)