We spoke with Betty to understand the problems she was having. Her son was having trouble with was getting the fabric on just right. Just a note for you all, we offer beauty tip videos online. Check them out here. http://homereserve.com/beauty-tips.cfm
We replaced her fabric for her. This was a manufacture defect, not the high standard we want in our fabric.
We emailed Bill to get his suggestions on how we can improve our instructions to make them easier. We appreciate feedback from our customers.Posted on October 24th, 2014 by Home Reserve.
Wow thanks for the great picture. No worries about the “extra” black plastic pieces. They are scrap and should not have been in the bag.
We will send a replacement part for the broken one. We want your couch to be just right! thanks for sharing.
Sharron,We will send a replacement wood part for the one Missing the screw holes. We are so sorry about that but thanks for letting us know.Posted on August 12th, 2014 by Home Reserve.