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  1. Home Reserve

    Your City & State (optional):Frazier Park, Ca.

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    I purchased the Brook ( 4 pcs.) in burgundy and it matches my accent rug perfectly. My husband is a big man and he stood on the seat to fix the curtain rod. He cracked the board under the cushion. I called HR to order another one and she said they would send it right out. I asked her how much it would cost and was told it has a lifetime guarantee. No charge. I was very surprised and needless to say so happy to learn this. Such a good company to do business with. I would recommend them to anyone. In fact i showed pictures on my facebook account and got a lot of good comments on it.

  2. Home Reserve

    Your City & State (optional):San Diego, CA
    I ordered a sofa and loveseat from Home Reserve over three years ago and they've held up beautifully! Sometimes my cat takes exception to something I've done and has accidents- but being able to zip off and stain treat and wash cushion covers and order replacement cushions is a million times better than my previous experiences with cat urine on furniture- where at times you just have to give up and replace the whole thing, even if the stain is just on one hard-to-clean cushion.

    Their customer service is also beyond top-notch! Thank you Sandy! She remembered me when I ordered replacement cushions today even though it's been almost 2 years since the last time my cat caused me to need replacements. :)

  3. Home Reserve

    Your City & State (optional):Hackett, AR
    We're replacing some "bonded leather" furniture we had bought from another company that lasted less than 2 years (never again), and discovered the Home Reserve line. We ordered a Monroe style sofa, and it was delivered in a little less than 2 weeks. We moved everything out of the living room to give us plenty of room for assembly, and got started. Well, for 10 minutes anyway. Our "kit" didn't have enough 'T' connectors. I tried to call customer service, but they don't have anyone manning the phones on the weekends. Grrr. I finally spoke with them on Monday. They were very professional on the phone, though a bit defensive about the lack of weekend customer service. They sent the missing parts out right away, which arrived at my house on Wednesday.
    Putting the furniture together isn't bad. The pieces fit together TIGHT, but you want them to. The interlocking design of the furniture gives it a lot of stability when completed. I would recommend having a rubber mallet handy. You don't want to hit it like you're Thor, but a few taps works much better than the palm of your hand. The instructions and accomp illustrations are great, FAR better than most that you get with self-assembly products. My son and I assembled the frame in a little over an hour, going slowly. The wife jumped in when it was time to put the fabric on, and after she had watched all the videos about it on the website. The sofa looks really good, and overall pretty comfortable. We're pleased with the end product. I'm assuming at this point that the missing pieces were a rare fluke, and will likely be ordering another couple of pieces in a month, to match our new sofa.

  4. Home Reserve

    Your City & State (optional):Buffalo, NY
    Excellent, excellent customer service!! Replaced part and shipped it in less than 48 hours. We love our secrional and will definitely be purchasing additional pieces!!! This is what makes an excellent company stand out from a sub-par one, how they treat the consumers! Excellent work!!

  5. Home Reserve

    Your City & State (optional):madeira beach
    The customer service is outstanding. They were very helpful throughout the process. I have two pieces of advice. First, order the "trial" piece of furniture, put it together and see if you like it. I made the mistake of buying a six-piece sectional and it ended up not working for us. The furniture was too low to the ground so if you are taller than 5'5", it may not be comfortable.

    My second piece of advice is to SAVE THE BOXES. I was going to return the sectional however if you don't have the customized boxes they provide, the shipping is expensive. They quoted me $600 to return the sectional because you cannot find the exact size boxes to return them in. I ended up selling the item on Craig's List for about 1/3 of what I paid.

    None of this is their fault however I wished I would have tried it out before "jumping all in." It was a very costly mistake on my part. However, their customer service is outstanding.

  6. Home Reserve

    Your City & State (optional):Manassas
    Hi :) I came into a little bit of money and decided that I was going to get some new furniture. I searched and searched and by happenstance came upon Home Reserve online. I loved the idea of it! I also have a small house so it was interested in the small area stuff. I got the trial piece and was soooooooo surprised! It was very easy to put together and was way more comfortable than I ever thought it was going to be. It was very sturdy and a great size for the house. The only issue that I had/ reason that I am not getting one of the pieces is that I am 5'3, so it works for me. All the rest of my family is 5'11-6'7. :) When the taller people in the family sat on it, it was not deep enough :( . Now I know it's "my house", but I want the other family members to be comfortable too. I debated keeping the trial piece and getting 2 side coverings and use it as a little corner chair, but I didn't. I 110% recommend this stuff for people that are not so tall HAHA :) What a great company! They have been helpful and polite and have some of the BEST customer service I have ever experienced. I will keep them in mind for the future!

  7. Home Reserve

    Your City & State (optional):Chicago
    My apartment has a closet right inside the door making it impossible to get anything bigger than a 2 seat sofa through the doorway. The modular design of this section furniture allowed me to get exactly what I wanted and with no worries about it fitting through the door. Thank you!

    Overall, I am very happy with the final product and have recommended it to family and friends, however I do have some critiques. Hopefully this can be used to help improve future products.

    1. I ordered a 6 piece sectional sofa and they all went together beautifully except for 1. There was one piece which was cut slightly wrong which didn't allow the pieces to fit together. After taking a Utility knife to it and a good bit of sanding, I manage to cut off the excess bit of wood for it to fit together.

    2. The seat cushions slowly work their way forward as you sit in them so everyday I'm having to push them back. It would be great if a velcro strip was added somewhere that kept the bottom seat cushions in place.

    3. I ordered the Tux version and I have the habit of sitting right into the corner of the couch.This pushes the arm cushion out leaving me feeling the corner of the wood frame of the arm chair in my side. This is more of an issue of how I sit in the couch and a simple small pillow takes care of this issue.

    This is posted after having the sectional for a month as I wanted to wait to give it a good run before posting.

    • Rob, Thanks for your input. We do value what our customers have to share so thanks for helping us to improve and make our furniture better.

      Posted on August 2nd, 2016 by Home Reserve.
  8. Home Reserve

    Your City & State (optional):Waynesville
    When we first downsized finding appropriate furniture was difficult on top of the fact that we have two dogs and a cat that are permitted on the couch. We were searching the net and found Home Reserve! We purchased and assembled our furniture (which we did order with the pet/spill resistant fabric - worth EVERY penny extra) WE LOVE IT. Not only is it sturdy and has tons of storage (much needed for us now) but it is super comfortable. We live a very modern boxy look and generally that stuff looks cool but then it's like sitting on a brick - this couch is modern and stylish but so easy to sit (and sleep) on. I feel like most furniture today is pretty poorly made but not this stuff - great quality and look for the price! The only issue we have had is our cat has plucked a bit at the ottoman corners and messed up the fabric but VIOLA - turns out we can replace!! I plan to call and order new. Thanks Home Reserve for putting out a quality item that looks good and feels good with a great price tag worth the effort of home assembly!!!

  9. Home Reserve

    Your City & State (optional):Michigan City, Indiana
    We ordered three pieces from Home Reserve. I have been saving up for new furniture for awhile (I am a teacher, so saving $ is essential). I had my eye on the "Tux" sofa, chair, and loveseat in the Altima pet care fabric. When I went to order, I noticed it was not available anymore. In a panic, I emailed asking if it was just my computer messing up. They said that they no longer carried it, but they had something else that was just as great. I went ahead and ordered in a very light shade. Upon arriving and putting together the loveseat, the color was just not for me. I have three messy dogs (mastiff,boxer, pug), and I did not like how light the furniture was. Even though this was MY mistake, they sent me a different color for FREE. I just have to return the old one. No big deal. No other company would do this! It was very easy to put together and I cannot wait to have some company over to show this off! I also assembled everything by myself ( I am a 25 year old female) and it took under the amount of time I was told. I will order from them in the future!

  10. Home Reserve

    I just assembled a four-piece sectional sofa for our cabin. Total assembly time was about two hours. Quality is just fine, especially for our mountain cabin. I first bought the center section and that allowed me to learn about the assembly process and overall quality. Assembly takes effort, but us no problem. Quality us just fine. Comfort and appearance are super. If you are able to read directions, use a screwdriver, and are willing to put in a couple of hours of work, this is a great way to go.

  11. Home Reserve

    Your City & State (optional):Pensacola FL
    I got my first piece yesterday, my armless chair, and was totally amazed that I was sitting on it within an hour. I am a 49 year old single mom and not the most mechanically inclined. BUT, the instructions are so clear and easy, it was a snap. The chair is super comfortable, and I'm ready to get the rest of my sectional.

  12. Home Reserve

    Your City & State (optional):Janesville, WI

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    Just finished putting my 5-piece Laney sectional together. When you take everything out of the boxes it is quite intimidating. But it went together easily. They say you only need a screwdriver to put it together with the option of using a hammer. The hammer was essential for me. The videos about putting the fabric covers on were helpful. Printed instructions were very clear. Home Reserve was the solution for getting a sectional into my basement family room. For a 64 year old lady, I think I did a pretty good job! Thank you Home Reserve for making a quality product! (Pillows purchased separately. )

  13. Home Reserve

    Your City & State (optional):Kalamazoo,
    I was way beyond amazed when UPS showed up at my door ONE DAY after contacting you about exchanging my cushions! And, boy do I love these new Brook cushions -that seam in the middle just gives it that extra pizzaz and style. I will be posting a rave review by the end of the week, with a photo. Customer service, quality, price, storage capacity, personally "designed" by me to fit my space and be what I want (the Ray arm with the Brooke cushions), machine washable, renewable, entirely made in America! I am so thankful to have stumbled across Home Reserve on the internet...
    Again, thanks so much!

  14. Home Reserve

    Your City & State (optional):North Charleston, SC
    I got my first piece of furniture on Friday. I was amazed at the packaging! I only ordered one piece to see if this is what I wanted. It is definitely what I want! I love the fact that I have to put it together and it doesn't take much time at all! And it makes you appreciate it that much more! Thank you, Home Reserve! I can't wait to get the rest of the pieces and put it together in my new apartment! I love the color and the softness of the fabric. The Pulse Sapphire what my choice and I am glad I got it!

    Sincerely, (one very satisfied customer)
    Emily Bailey

  15. Home Reserve

    Your City & State (optional):Mobile,AL
    Had looked at sofas for months when I stumbled upon the website for Home Reserve.I have 4 cats,so I couldn't bring myself to pay $1500-$2500 for a sofa I knew they would scratch up.I bought the 3-piece sectional and configured it like a sofa,because I liked the versatility. I've had this sofa now,for almost 2 years,and I love it!!It was easy to assemble and I liked that it came in boxes,because my house has a 90 degree angle turn right inside the front door that is difficult to navigate with anything very long.I love the storage,also.After about 16 months,one of the cats had shredded one of the arm covers{as I knew they would }.It was so easy to order new arm covers from the company and they came within a few days.Can't say enough good things about this sofa or this company.I love them!!

  16. Home Reserve

    Your City & State (optional):DownEast, ME
    I looked for months trying to find a small, adaptable and comfortable place to relax for our tiny cottage. I stumbled into Home Reserve and was completely enamored with the idea that this actually existed (albeit a bit skeptical). We ordered late, they delivered a day early (way to go HR!!). Pleasantly surprised! This has to be the most clever and well thought out furniture we have ever seen !

    Reccs: Follow the steps exactly, and it should fit like a glove (definitely sand the edges).

  17. Home Reserve

    Your City & State (optional):Baltimore MD
    I looked far and wide for a nice sofa that I could get up to my apt on the third floor Being able to put together something made life so easy and the fact that you can pick out the material was the icing on the cake Love my sofa and ottoman So happy with my purchase and will recommend to all my friends Thanks again Home Reserve