sofa - sofas - couch - couches - loveseat

Home Reserve Policy Information

Home Reserve, LLC
3015 Cannongate Drive
Fort Wayne, IN 46808
260-969-6939

Home Reserve Core Values and Beliefs

We believe the customer comes first in everything we do, and we're committed to customer satisfaction.
Our goal is to provide the customer with a quality product in a friendly, courteous, and professional environment. We are dedicated to our customers needs, and their satisfaction is our only goal.
We respect our Customers privacy and will not sell or give away personal information.
We insist on giving our best effort in everything we do. However, we see a huge difference between "good mistakes" (best effort, bad result) and "bad mistakes" (sloppiness or lack of effort).
Communication is the only prevention for poor quality and performance.
We recognize time is a precious commodity and appreciate our customer attention they have given us. We will work frugal with a sense of urgency on any matter related to our customers.
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Privacy Policy

Home Reserve respects the privacy of individuals. Home Reserve will not in any way, sell, give, or convey any personal information about any individual to anyone. All information received by Home Reserve will be used for business purposes such as acknowledging receipt of orders, informing customers of shipping information, and billing status.
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Security

Home Reserve is on a secure server. This web site provides secure communication . Secure communication means that information you provide, such as your name address and credit card information are encrypted. The information can not be read by others. When you enter a secure web site page your browser displays a "s" in the https on the address bar and a lock icon in a locked position on the status bar. This indicates the site page your on is protected against third party observation.

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Payment Methods

Home Reserve accepts Credit Cards (USA issued only) from Visa, Master Card, Discover, and American Express.

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Use of Credit Cards

Sales Tax and Shipping Charges

Home Reserve charges sales tax to Indiana residents only. All other residents of the United States are tax exempt. Our shipping rates are based on size and weight of the shipping container according to the shipping rates of United Parcel Service. Tax and shipping is calculated at time of purchase. All orders will be evaluated by Home Reserve prior to their shipping. If for some reason there is an error, Home Reserve will contact the customer prior to shipping. Home Reserve will routinely review shipping costs and make adjustments to provide the most accurate cost to the customer. Our goal is not to make money from the shipping process.

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Return Policy

No Hassle Returns: If you're not happy with your Home Reserve furniture for any reason, we'll refund the purchase price of the item. The original shipping charge is not refunded. Just return the item to us in its original packaging within 30 days. (You'll need a vacuum to get the foam back in its box)
Damaged goods: If a product arrives damaged, don't accept it. If you accept it, call Home Reserve to receive instructions. Home Reserve will pay for replacement shipping cost.
All returns must have a RMA# (return merchandise approval) affixed to be box prior to shipping. Items not having RMA# will not be accepted.
RMA# can be obtained through customer service or contact Home Reserve, LLC by phone at 260-969-6939 or Fax 260-969-6938. Please provide purchasing information as well as information: model number, serial number etc) along with reason for return.

Reselling Home Reserve Furniture

Home Reserve, LLC does not authorize the resale of any of our products.

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